10 Reasons to Outsource Your IT
Organisations are becoming increasingly dependent on their IT to perform their basic functions. Almost every single business is reliant on technology, that is why, the decision whether to outsource your IT support or keep it in-house can be difficult.
However, more and more businesses are choosing to outsource their IT in order to get the benefits that come with it. We compiled a list of 10 key reasons why you should consider outsourcing your IT support:
Outsourcing means your business can control IT expenditure, agree fixed unit costs, track return on investment and accurately forecast expansion. You only pay for what you need and IT budget is always aligned to your business requirements.
2.Vast Skill Set
You gain access to numerous highly qualified and accredited engineers. IT is incredibly broad with many different specialisms and no one can be a master of all areas. With outsourced IT, you have access to diverse specialist teams with specific expertise, able to handle any technical request.
3.Proactive not Reactive
IT service providers have clever systems and people who are dedicated to identifying and addressing issues before they can become a problem. Seeing trends which could lead to issues or spotting something unusual which could have an advise effect, allows preventative measures to be taken. In-house IT employees tend to fire fight to fix problems only after they have occurred.
The IT industry is very competitive and the customer is king. Service providers need to offer the highest levels of service to be successful and the key to this is happy customers. It’s easy for customers to change IT provider meaning quality IT service providers strive to deliver an exceptional service at all times.
In-house IT staff often become so engulfed in fixing problems, they don’t have the time to research root causes or develop and learn new technologies. The core of outsourced IT is consultancy; identifying the best-suited technologies for each individual business. The best IT service providers will design proper strategies which support customers’ business goals, such as increasing efficiency and competitiveness.
Outsourcing IT allows businesses to stay wholly focused on their core business activities. This enables customers to be the best at what they do and stay dedicated to their passion. Without having to divert important staff to distracting tasks such as learning complex new technologies.
Security is the hot topic in IT for this year. IT providers stay abreast of the latest threats, have the know-how to counter any potential attacks and mitigate risk. Most outsource IT providers include certain security products, such as the latest anti-virus and anti-spam, as standard within any agreement.
In-house IT teams often struggle to cope with issues outside working hours and can be heavily impacted by staff absence. Quality IT service providers run round-the-clock helpdesks, meaning assistance is available any time of the day and have engineering teams which can seamlessly cope with any absences.
Businesses with multiple offices, nationally or even internationally, face the challenge of in-house IT staff having to travel long distances between offices or distributing IT employees across offices. Both of these options lead to a very inefficient use of staff time. Outsourced IT providers serve multiple companies across geographic areas, engineers are readily available to serve any office anywhere.
When issues are addressed by internal IT staff, they are rarely documented or recorded. IT service providers use a ticketing ecosystem, which logs an account of every action and the parties involved. This accurate record provides full accountability and transparency of work being carried out, plus brings the reassurance that repeat problems are not occurring and that any changes can be rolled back if necessary.