Customer Service Standards

Following our 7 step process allows us to not only exceed your expectations, but also endeavour to proactively minimise the possibility or re-occurrence of disruption to your business, so you always stay connected with your customers.

For example if you were to report a fault we would endeavour to work to the following common standards using our:

Customer Service Standards of Excellence Wheel

Customer Service Wheel

LISTEN Listen and ask key questions based on our wealth of experience

UNDERSTAND Confirm our understanding of your requirements before we engage our network providers

MITIGATE Help minimise the effects of the issue whilst we work with our network providers to resolve the issue

COMMUNICATE Agree with you on what basis you want to be kept updated as and when required

ACT Work with our partners to fix the fault adhering to product or service contracted SLA’s

REMEDY Ensure that we explain in jargon-free terms what was the cause of the issue and what was done to fix the issue

PREVENT Proactively identify any possible changes or solutions that could be implemented to prevent the fault from re-occurring in the future

How can Opus help you?

Opus Technology offers a “One-Stop-Shop” for business IT Services where the specification, provisioning and support elements to our IT Services and Support are all managed by our dedicated in-house consultants and customer service teams.

For more information about Opus Technology call 03300 245 245 or send us an email.