Communicating with a flexible workforce
Home workers, lone workers and on the road teams – in the modern workplace, flexible working practices are becoming increasingly popular. There are few work environments where everyone is sat at their desk every day, ready to take a call.
Having said this, the need for effective communication is at an all-time high. Customers won’t wait; they expect an immediate response, a next day delivery, a call back. Clients want a conference call to clarify progress, to share documents using cloud storage and to speak with their Account Manager, whether they are sat at their desk or not. Colleagues in other departments or branches on the other side of the world want to work collaboratively on projects or get answers on specialist questions.
Fortunately, advances in technology have ensured that modern telephone systems are up for the job. With an extensive range of available features, telephone systems can provide exactly what a business needs to meet, and even go beyond, expectations.
The right telephone systems have helped companies to enhance security for lone workers, ensure it is business as usual for home workers and keep in touch with on the road teams. They offer automated processes that help manage a high volume of calls at peak times, teleconferencing facilities that keep national and international business in touch and integration with other office technology for effective communication.
The challenge with telephone systems is that we don’t necessarily appreciate the vital role they play in the day to day running of the business. Much like our personal health, it is only when something goes wrong, that we realise how much we depend on it.
The day the phones stop ringing and the line is dead is the day when we want swift action to be taken in order to return things to normal. You quickly realise that you can’t get hold of colleagues and clients and they can’t get hold of you. The impact on sales, customer relations and the reputation of your business can be devastating.
At this point, we want the problem to be quickly and efficiently resolved. We feel an urgency to get everything back up and running before anyone notices there’s an issue, essentially damage limitation is a priority. This is where investment in telephone systems maintenance comes into its own.
With a maintenance contract, your company receives a prompt response and quick action. In many cases the issue can be diagnosed and resolved remotely. This obviously saves on the time it would take an engineer to reach your premises and can mean that the problem really can be overcome before it impacts on operations.
If an engineer does need to come out, any company on a maintenance contract will be a priority. The engineer will have the specialist knowledge needed to deal with the intricacies of your telephone system and will therefore be well placed to get things back up and running.
Telecoms Health Check
The value of a telephone maintenance service might be obvious when it comes to problem solving, but proactive maintenance can save a lot of stress and upheaval. Regular maintenance will ensure that everything is working as it should and any glitches are ironed out before they escalate into more major issues. Consider these as your telephone system health check.
Future Proofing your Business Communications
Maintenance services also provide your company with the opportunity to get advice. As your business evolves and technology advances, you may want to scale up your system, add features or upgrade the functionality. By explaining your changing needs, the telephone engineers can recommend the most effective and cost effective means of meeting your requirements.
An experienced specialist such as Opus Telecoms understands that a company doesn’t just need a telephone system to meet their current needs, but also one that is suitably flexible to adapt to the future demands of the business. The on-going telephone systems maintenance means they are always on hand to ensure that communications run smoothly and you have the right equipment to meet the needs of your customers and team.
If you would like to find out more about the products and services offered by Opus Telecoms, click here or call us on 0800 316 7566.
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