Housing Sector Communications

Improving the Resident Experience

Engaging residents at every level of service delivery is crucial to the housing sector’s success. Housing associations have the responsibility to provide ways for residents to have their voices heard, reducing social isolation and collaborating to stay ahead in a fast-changing digital world. To this end, the resident experience is critical to shaping, delivering and transforming housing services.

The housing sector’s technology landscape has been one of its greatest challenges. Legacy systems that are no longer fit for purpose have meant that opportunities for collaboration have been missed. The sector has struggled to respond to the need for better communication tools because they are still largely working with a complex set of technological infrastructures. These systems have performed in disjointed ways and are now critically ineffective due to their lack of connectivity.