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MANAGED IT SERVICES
MANAGED IT SUPPORT IN HERTFORDSHIRE
Managed IT support and consultancy for SME and mid-market businesses across Hertfordshire and London.
Local, reliable, and secure IT support in Hertfordshire
Businesses in Hertfordshire need IT systems they can rely on, whether they’re based in St Albans, Watford, Hemel Hempstead, Stevenage, or Hatfield.
Our office is based in Hitchin and our managed IT support services in Hertfordshire provide responsive helpdesk access, proactive monitoring, and strong cybersecurity protection to keep your operations running without disruption. Opus are the only managed service provider to hold the Service Mark Accreditation from the Institute of Customer Service, we also hold the Feefo Platinum Service award for our commitment to customer service excellence.
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Fast and transparent IT support in Hertfordshire
When downtime happens, it costs more than just time it impacts customers and productivity and CSAT levels. Our Hertfordshire-based engineers deliver rapid response, with most IT issues resolved remotely and on-site visits available when needed. Being local, means faster resolutions and a more personalised service tailored to your business.
We also keep things transparent. With fixed monthly pricing you always know what we’re doing, why it matters, and how it benefits your business.
Cloud expertise with fully or co-managed IT support
Our managed cloud services include migrations, optimisation, and ongoing management to ensure your systems remain efficient and secure.
Every business has different needs. That’s why we offer both fully managed IT support, where we handle everything, and co-managed IT support, where we work alongside your in-house IT team to provide extra expertise and additional cover.
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Current Performance Metrics
NET PROMOTER SCORE
0
Month on month we survey our customers to ensure our customer experience levels remain consistently high
CUSTOMER SATISFACTION
97.5
%
CSAT is measured closely to ensure our customers are satisfied with their products, services, and interactions with Opus
FIRST TIME FIX ON A P1
99.2
%
We pride ourselves on delivering fast first time fix rates to ensure faults are resolved quickly on P1 incidents
Our core technology partners
Reasons businesses in Hertfordshire choose Opus for IT support
Based locally, our engineers provide fast, reliable IT support in Hertfordshire, covering St Albans, Watford, Stevenage, Hemel Hempstead, Hatfield, and beyond. We focus on delivering a clear and transparent service, ensuring no jargon, no hidden charges, and complete visibility over your IT.
With a cybersecurity-first mindset, we’re Cyber Essentials Plus and ISO 27001 accredited, and our managed detection solutions safeguard your business now and in the future. We also provide cloud confidence, managing cloud and hybrid cloud environments to optimise performance and security. From startups to established businesses, our flexible support model scales with your business, giving you the right level of service at every stage.
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Opus are the complete managed IT support provider
We offer 360 degree support from managed IT to disaster recovery and cyber security services.
IT Security Consultancy
Protect your business with market leading IT security expertise to effectively defend and protect against cyber threats.
Cyber Essentials
Gain cyber compliance to with the Cyber Essentials Plus certification, that’s often achieved in addition to ISO 27001.
Business Continuity
We help you form a strategy to sustain critical operations during and after disruptive events with our business continuity services.
Disaster Recovery
We help our clients formulate an IT disaster recovery plan (DRP) to outline procedures that help them respond to unplanned incidents.
Outsourced IT Support
Benefit from a team of specialist IT professionals and an on demand service desk to assist your with IT issues as they arise.
Benefit from cost savings and access to vendor trained IT engineers to proactively manage your IT and security needs.
Managed IT Infrastructure
Peace of mind with monitoring, maintenance, updates, security, and infrastructure troubleshooting around the clock.
Managed Cloud Services
We provide partial or full management of your cloud infrastructure, ensuring your cloud environment runs smoothly
Commonly asked questions about our IT support services in Hertfordshire
While most issues can be resolved remotely, our office based in Hitchin provides onsite support across Hertfordshire whenever required.
Our bigger Hertfordshire clients use our co-managed IT support to supplement their in-house team with additional skills and coverage.
We work with businesses across multiple sectors in Hertfordshire including construction, logistics, healthcare, and professional services.
Simply contact us for a free consultation. We’ll review your current IT setup, highlight areas for improvement, and create a tailored support package that fits your business needs.
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