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MANAGED IT SUPPORT
AWARD WINNING MANAGED IT SUPPORT SERVICES
The UK’s market-leading managed IT service provider. Proactive and strategic IT Support for large SME and midmarket businesses.
24/7 support available
Fast response times
B Corp certified
Service Mark Accredited
Established in 1992
Opus are the chosen managed service provider for managed IT support services
Opus Technology are the UK’s chosen managed service provider for many businesses looking for comprehensive IT support services. Proactively and strategically managing internal IT can be a daunting task for many organisations. Skilled and experienced IT consultants are in high demand, and the cost of recruiting and retaining them presents a significant challenge for most businesses. Our managed IT support services are focussed on delivering two key things: delivering world class IT expertise and consistently providing outstanding service levels.
Before you choose a managed service provider
Choosing the right managed service provider is an important decision. Below are answers to some of the questions organisations most commonly ask when they’re considering Managed IT Support.
Managed IT services comprise of outsourced IT support and management of your business’s IT systems and infrastructure. At Opus Technology, we deliver proactive managed IT support that gives businesses access to our highly skilled Service Desk engineers. Our managed IT support service is for businesses with internal IT teams but require additional support or for businesses that choose to outsource their entire IT support to Opus.
Many organisations begin looking for Managed IT Support when technology starts holding the business back. Common signs include recurring IT issues, slow response times, increasing cyber security concerns, an overstretched internal IT team or difficulty delivering technology projects. If downtime is affecting productivity, employees are raising more support requests, or your business is growing faster than your IT capability, Managed IT Support can provide the expertise, resources and proactive management needed to keep your systems running efficiently.
A Managed Service Provider (MSP) delivers ongoing IT management and support to help businesses operate securely and efficiently. This typically includes providing a responsive IT service desk, monitoring servers and networks, managing Microsoft 365, maintaining devices, protecting against cyber threats, applying software updates, managing backups and advising on future technology investments. Many MSPs also support cloud migration, compliance, disaster recovery and strategic IT planning, acting as an extension of your business rather than simply fixing problems when they occur.
Yes. Many organisations adopt a co-managed IT model, where a Managed Service Provider works alongside an internal IT team rather than replacing it. This approach allows internal staff to focus on strategic initiatives and business improvement projects while the MSP provides additional expertise, proactive monitoring, cyber security, out-of-hours support or specialist knowledge in areas such as Microsoft Azure, networking and cloud infrastructure. It’s a flexible model that gives organisations access to a wider range of technical skills without increasing headcount.
The cost of Managed IT Support depends on factors such as the number of users, devices, locations, required service levels and cyber security requirements. Most Managed Service Providers offer a fixed monthly pricing model, helping organisations budget more accurately than traditional break/fix IT support. While pricing varies, it’s important to compare what’s included in the service, such as proactive monitoring, security, strategic consultancy and response times, rather than focusing solely on the monthly fee.
What does our Managed IT include?
Access specialist expertise without the overhead of building an in-house team freeing your business to focus on its own
priorities while Opus manages the technology behind them.
Proactive Monitoring
Remote management of networks and infrastructure, spotting issues before they escalate.
Help Desk Support
An exeperienced, responsive service desk for your end users, with rapid, prioritised resolution.
Security Management
Firewalls, threat detection and layered defences that keep your business protected.
Backup and Recovery
Resilient data backup and disaster recovery so you’re never caught off guard.
Scalable Resource
Support that grows as your business grows, adjusting cover as your needs change.
Fixed Monthly Costs
One predictable fee instead of unpredictable, ever-growing IT bills.
Managed IT Support vs an Internal IT Team
Not sure whether to outsource your IT or continue building an in-house team? Both approaches have their strengths, but Managed IT Support gives many organisations access to a wider range of expertise, predictable costs and proactive support without the overhead of recruiting additional specialists.
| Capability | Managed Service Provider | In-House IT |
|---|---|---|
| 24/7 monitoring and response | ✓ | ✕ |
| Same-day on-site presence | ✕ | ✓ |
| Fixed, predictable monthly cost | ✓ | ✕ |
| Scales up or down with demand | ✓ | ✕ |
| Specialist support across cloud, cyber and networking | ✓ | ✕ |
| Vendor partnerships and certifications (Microsoft, Cisco, Sophos) | ✓ | ✕ |
| Cyber incident response and threat monitoring | ✓ | ✕ |
| Deep knowledge of your business | ✓ | ✓ |
| Strategic technology roadmap | ✓ | ✓ |
The best approach isn’t always one or the other. Many businesses choose a co-managed IT model, combining the knowledge of their internal IT team with the additional expertise, capacity and strategic support of a Managed Service Provider.
Why do businesses choose Opus for Managed IT?
Our fully managed IT support services are unrivalled in quality, providing customers with world-class proactive IT expertise and outstanding service levels.
We’re a B Corp managed service provider
Trust you’re working with a company that is committed to responsible business practices. Our B Corp recognition sets us apart and enhances the strategic insight and technology solutions we deliver to our clients.
The result is specialist expertise without the overhead of building an in-house team, freeing the business to focus on its own priorities while Opus manages the technology behind them.
Is Managed IT Support
Right for Your Business?
Your internal IT team is overstretched
You’re concerned about cyber security
You need predictable IT costs
You’re planning Microsoft 365 or Azure projects
Your business is growing quickly
Downtime is affecting productivity
Our strategic partners
Comprehensive Managed IT Support
Our managed IT support services bridge the gap between your internal IT department’s capabilities and the advanced support required for modern business operations, giving you a proactive, strategic approach rather than just reactive break-fix cover.
Enjoy extensive efficiency, security and productivity, all with next-level value and cost savings.
Fill internal skills gaps, reduce operational burdens and add scalable specialist resource alongside your team.
Benefit from around-the-clock infrastructure monitoring, enhanced security and scalable cloud management.
Gain access to certified specialists, reduce overhead costs and ensure 24/7 system uptime.
Enjoy proactive system monitoring, layered cyber security and predictable monthly costs.
Cyber Essentials Plus Certification
Defend against common attacks, gain strong security through independent audits and qualify for government contracts.
Gain 24/7 threat detection, compliance support and endpoint protection.
Benefit from expert licensing guidance, tailored cloud deployment and ongoing technical support.
Protect your operations through risk assessments, cloud-based backup tools (BaaS and DRaaS) and crisis response planning.
Secure your organisation against digital threats, align technology strategy with your security goals and improve daily IT operations.
Minimise business downtime, safeguard critical data and maintain rapid operational restoration after an unexpected disruption like a system failure or cyber-attack.
Opus have 700+ 5 Star Feefo Reviews
Our customers recognise our expert support and best-in-class service. And we’re proud of our 5/5 average customer rating on Feefo based on reviews from a diverse range of clients.
Managed IT support coupled with a focus on outstanding customer experience
With faster issue resolution, reduced operational costs and proactive problem-solving, Opus ensure minimal disruptions to your business.
NET PROMOTER SCORE
0
Month on month we survey our customers to ensure our customer experience levels remain consistently high
CUSTOMER SATISFACTION
97.5 %
CSAT is measured closely to ensure our customers are satisfied with their products, services, and interactions with Opus
FIRST TIME FIX ON A P1
99.2 %
We pride ourselves on delivering fast first time fix rates to ensure faults are resolved quickly on P1 incidents
Solve your IT challenges with Managed IT Support
Rising monthly overheads, inconsistent service levels and limited in-house expertise are the three most common reasons businesses look for a new IT partner. A fixed monthly cost covers managed IT support in full, delivered by a Service Mark-accredited provider working to strict SLAs, backed by an experienced, vendor-certified team who know the technologies you’re running rather than guessing at them.
Our scalable contracts let you extend cover hours or add elements as requirements change, cyber specialists monitor proactively instead of waiting for an alert, and a strategic partnership replaces firefighting with prevention, so problems get caught before they become downtime.
CASE STUDY
We helped modernise Westminster Wealth Management’s IT infrastructure to cut monthly costs by £3,000 and boost productivity by 15%.
Trusted by businesses across the UK
Let's work together
Our specialists work alongside and support your existing team to help upgrade and improve your existing IT infrastructure.
With managed IT support from Opus, you only pay for the services your business needs. This approach eliminates the growing costs associated with hiring and training internal IT staff. Our managed IT services are fully scalable, allowing you to quickly adjust your support contracts as your business expands, particularly in the realm of cloud computing.
What types of businesses does Opus support?
If you’re a large-scale SME or a mid-market organisation, we can assist you with our full suite of fully managed IT support services.
Take advantage of increased flexibility with our scalable managed IT services that enable businesses to fully outsource their IT function, partially delegate elements that may exceed their internal capabilities or those of their current managed service provider.
Our managed IT support is delivered through a contract for a fixed monthly fee, ensuring a cost-effective solution for your business. Our clients receive comprehensive support from our award-winning Service Desk, granting access to a team of highly skilled, vendor-trained IT consultants around the clock.
We pride ourselves in delivering outstanding service levels and support
Outstanding customer experience
See why Opus has a customer satisfaction score of 97.5%. With faster issue resolution, reduced operational costs and proactive problem-solving, Opus ensures minimal disruptions to your business.
Scalable managed IT services
Fully outsource your business’s IT function or partially delegate elements that may exceed your internal capabilities or those of your current managed service provider.
Cost-effective solution
Our managed IT service is delivered through a contract, for a fixed monthly fee. You’ll receive comprehensive support from our award-winning Service Desk, granting access to a team of highly skilled, vendor-trained IT consultants around the clock.
30+ years of experience
Established in 1992, Opus has decades of experience delivering managed IT support to organisations across the UK and beyond.
Measurable impact
Enjoy greater efficiency, security and productivity, with clear cost savings.
Vendor-certified specialists
Our experts are certified across Microsoft, Cisco Meraki, Sophos and Mimecast.
Best-in-class IT solutions
Opus managed IT support is built on industry-leading partnerships and matched to your requirements.
Industry Awards
Opus was named one of the top 501 MSPs globally by the Channel Futures MSP awards 2024. We’re also the only managed service provider to hold the Service Mark accreditation from the Institute of Customer Service.
Why choose opus for Managed IT?
Our service levels are tailored to the needs of each customer, with response and resolution targets aligned to the priority and impact of the issue. Critical incidents receive immediate attention from our experienced Service Desk, while proactive monitoring helps us identify and resolve many issues before they affect your users. Our focus isn’t just on responding quickly—it’s on preventing problems from occurring in the first place.
We support organisations across a wide range of sectors, including professional services, legal, financial services, manufacturing, healthcare, education, charities, public sector and retail. Every industry has its own operational, security and compliance requirements, which is why we tailor our Managed IT Support to the needs of each organisation rather than offering a one-size-fits-all service.
Absolutely. Many of our customers choose a co-managed IT approach, where we work as an extension of their existing IT department. Whether you need additional technical expertise, 24/7 monitoring, cyber security support, project delivery or extra capacity during busy periods, we complement your internal team and help them focus on strategic business initiatives.
Our engineers support a broad range of business technologies, including Microsoft 365, Azure, Windows Server, networking, cloud infrastructure, endpoint management, cyber security solutions, backup and disaster recovery, collaboration platforms and business connectivity. As technology evolves, we continually invest in training and certifications to ensure our customers have access to the latest expertise and best practice.
Our Service Desk and technical teams are based in the UK, providing responsive support to organisations nationwide. With strategically located offices and engineers working across the country, we’re able to combine remote support with on-site assistance whenever it’s needed, delivering a consistent service wherever your business operates.
We believe Managed IT Support should deliver more than just fixing problems. Our proactive approach combines technical expertise, strategic consultancy and exceptional customer service to help organisations reduce risk, improve productivity and plan for future growth. Rather than acting as a supplier, we become an extension of your team, building long-term partnerships based on measurable outcomes, transparent communication and continuous improvement.
Every onboarding project begins with understanding your existing IT environment, business objectives and support requirements. We document your systems, review your infrastructure, implement monitoring and security tools, and work closely with your current provider to ensure a smooth transition. Our structured onboarding process is designed to minimise disruption while ensuring your users continue to receive uninterrupted support throughout the handover.
Yes. We support organisations with single offices, multiple UK locations and distributed workforces. Whether your employees work from head office, branch locations or remotely, we provide consistent Managed IT Support backed by centralised monitoring, standardised processes and secure access to business systems across your entire organisation.
Choosing an MSP is about finding a long-term technology partner, not simply an IT support provider. At Opus, we combine proactive support, strategic consultancy and specialist technical expertise to help organisations improve resilience, strengthen cyber security and make better technology decisions. Our focus is on understanding your business goals and delivering measurable outcomes that support long-term growth.
No. Our onboarding methodology is designed to make switching providers as straightforward as possible. We work alongside your existing IT provider to gather documentation, transfer knowledge and implement our monitoring and support processes before taking responsibility for your environment. This ensures a seamless transition with minimal disruption to your users.
Yes. Our engineers have extensive experience supporting Microsoft technologies, including Microsoft 365, Azure, Entra ID, Intune, Microsoft Teams and SharePoint. Whether you need day-to-day administration, security improvements, cloud migration or ongoing optimisation, we help you maximise the value of your Microsoft investment.
Cyber security is embedded into everything we do. Alongside proactive Managed IT Support, we help organisations strengthen their security through endpoint protection, vulnerability management, identity and access controls, backup and disaster recovery, Microsoft security technologies and expert security advice. Our aim is to reduce risk while helping your organisation remain secure, compliant and resilient.
Yes. We don’t just resolve technical issues—we help organisations plan for the future. Our consultants work closely with customers to develop technology roadmaps, advise on infrastructure investment, support cloud transformation and ensure IT aligns with wider business objectives. By combining strategic guidance with responsive support, we help organisations make informed technology decisions that drive long-term success.
Read our live client feedback
Areas we also cover
Find out more about our managed IT support contracts to help elevate your business performance
We work with over 800 clients across the UK. Get in touch and see how Opus can deliver value to your business.
Reigate Office
London Court
39 London Road
Reigate
Surrey
RH2 9AQ
London Office
2nd Floor
63 Saint Mary Axe
London
EC3A 8AA
Hitchin Office
2nd Floor Regal Chambers
49-51 Bancroft
Hitchin
Hertfordshire
SG5 1LL