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IT SERVICES
MANAGED IT SUPPORT
Market leading managed IT solutions and support for businesses across the UK.
ASK AI – WHY OPUS?
Opus are the chosen managed service provider for managed IT support services
Opus Technology are the UK’s chosen managed service provider for many businesses looking for comprehensive IT support services. Proactively and strategically managing internal IT can be a daunting task for many organisations. Skilled and experienced IT consultants are in high demand, and the cost of recruiting and retaining them presents a significant challenge for most businesses. Our managed IT support services are focussed on delivering two key things: delivering world class IT expertise and consistently providing outstanding service levels.
Our strategic partners
Delivering cutting-edge IT expertise and consistently outstanding service levels
Opus is proud to be the only managed service provider in the UK to have received the prestigious Service Mark accreditation from the Institute of Customer Service.
Our commitment to excellence in customer experience is at the core of our business, which is why so many businesses choose to switch their managed IT services to us.
Our managed IT support overcomes these common business problems
Rising monthly IT overheads
One fixed monthly cost for managed IT support which is fully inclusive and reliable.
Slow or inconsistent service levels
Opus are Service Mark accredited and work to strict SLAs to ensure we deliver an efficient service.
Limited IT expertise available
Our team are all experienced and vendor certified and understand the latest technologies.
They’ve outgrown their
IT capabilities
Our contracts are scalable, enabling you to upgrade, extend your cover hours or add in additional elements.
Limited security knowledge
Our consultants are cyber specialists and we deploy proactive monitoring to safeguard your business.
Managed IT support coupled with a focus on outstanding customer experience
With faster issue resolution, reduced operational costs and proactive problem-solving, Opus ensure minimal disruptions to your business.
NET PROMOTER SCORE
0
Month on month we survey our customers to ensure our customer experience levels remain consistently high
CUSTOMER SATISFACTION
97.5 %
CSAT is measured closely to ensure our customers are satisfied with their products, services, and interactions with Opus
FIRST TIME FIX ON A P1
99.2 %
We pride ourselves on delivering fast first time fix rates to ensure faults are resolved quickly on P1 incidents
Delivering scalable managed IT support that grows with your business
We offer a range of scalable managed IT services that enable businesses to fully outsource their IT function or partially delegate elements that may exceed their internal capabilities or those of their current managed service provider.
Our managed IT support is delivered through a contract for a fixed monthly fee, ensuring a cost-effective solution for your business. Our clients receive comprehensive support from our award-winning service desk, granting access to a team of highly skilled, vendor-trained IT consultants around the clock.
CLIENT CASE STUDY
We helped modernise Westminster Wealth Management’s IT infrastructure to cut monthly costs by £3,000 and boost productivity by 15%.
Our strategic partners
Simplifying complex IT challenges to deliver maximum efficiency and security
Our range of managed IT support services bridge the gap between your internal IT department’s capabilities and the advanced IT support required for modern business operations.
We aim to deliver extensive efficiency, security, and productivity benefits with our managed IT support services, while also delivering next level value and cost savings.
Our highly skilled IT consultants are vendor-certified and have extensive experience across leading technologies, including Microsoft, Mimecast, Cisco Meraki, and Sophos. They are fully equipped to elevate your current IT infrastructure setup.
We pride ourselves in delivering outstanding service levels and support
With managed IT support from Opus, you only pay for the services your business needs. This approach eliminates the ever-growing costs associated with hiring and training internal IT staff. Our managed IT services are fully scalable, allowing you to quickly adjust your support contracts as your business expands, particularly in the realm of cloud computing.
One predictable fixed monthly cost, thats cost effective and scalable
With managed IT support from Opus, you only pay for the services your business needs. This approach eliminates the ever-growing costs associated with hiring and training internal IT staff.
Our managed IT services are fully scalable, allowing you to quickly adjust your support contracts as your business expands, particularly in the realm of cloud computing.
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Don't just take our word for it,
We've received industry recognition...
in 2024, Opus were ranked by the Channel Futures MSP awards as one of the top 501 MSPs globally. We are the only managed service provider to hold the Service Mark accreditation from the Institute of Customer Service.
Proactive monitoring and maintenance to boost both efficiency and security
One of the standout benefits of our managed IT support is proactive monitoring and maintenance.
Our large UK service desk constantly monitors your IT infrastructure 24/7, identifying and resolving issues before they escalate. This proactive approach helps keep your business running smoothly and minimises the risk of downtime or security incidents.
Our world class managed IT solutions are designed to enable your business
to operate securely and efficiently around the clock
Here are some of our other managed IT services
IT Consultancy
Our specialist team of IT consultants will help you to design and deliver your IT strategy using market leading technologies.
Managed IT Infrastructure
Peace of mind with monitoring, maintenance, updates, security, and infrastructure troubleshooting around the clock.
Managed Cloud Services
We provide partial or full management of your cloud infrastructure, ensuring your cloud environment runs smoothly
Outsourced IT Support
Benefit from a team of specialist IT professionals and an on demand service desk to assist your with IT issues as they arise.
Business Continuity
We help you form a strategy to sustain critical operations during and after disruptive events with our business continuity services.
Disaster Recovery
We help our clients formulate an IT disaster recovery plan (DRP) to outline procedures that help them respond to unplanned incidents.
Cyber Essentials
Gain cyber compliance to with the Cyber Essentials Plus certification, that’s often achieved in addition to ISO 27001.
IT Security Consultancy
Protect your business with market leading IT security expertise to effectively defend and protect against cyber threats.
Frequently Asked Questions - Managed IT Services
Managed IT services comprise of outsourced IT support and management of your business’s IT systems and infrastructure. At Opus Technology, we deliver proactive managed IT support that gives businesses access to our highly skilled Service Desk engineers. Our managed IT support service is for businesses with internal IT teams but require additional support or for businesses that choose to outsource their entire IT support to Opus.
A managed service provider (MSP) like Opus Technology monitors, manages, and supports your IT and Telecoms functions, helping to prevent issues, their Service Desk ensures support queries can be responded to quickly and ensures your business systems are secure. MSPs also provide consultancy to keep your technology aligned with your business goals.
Managed IT service costs vary based on the size of your business, the specific managed services included, and the complexity of your IT infrastructure. Opus Technology offers flexible pricing models on a monthly contracted basis designed to deliver the maximum value for a fixed monthly cost.
Opus Technology has a large UK based Service Desk that provides rapid response times, with many issues being addressed within minutes and if the reported issue is more complex, it will be immediately escalated to our third line team. Our Service Level Agreements (SLAs) guarantee swift, prioritised support based on the urgency of the problem.
If you already have an internal IT team, Opus Technology’s managed IT services can be used as additional resource to help reduce their workload. However, many of our clients with internal teams use our IT engineers to add specialist expertise to their internal team to fill skills gaps or manage specific areas like cybersecurity, cloud, or IT compliance.
Read our live client feedback
Areas we also cover
Find out more about our managed IT support contracts to help elevate your business performance
We work with over 800 clients across the UK. Get in touch and see how Opus can deliver value to your business.
Reigate Office
London Court
39 London Road
Reigate
Surrey
RH2 9AQ
London Office
60 Cannon Street
London
EC4N 6NP
Hitchin Office
2nd Floor Regal Chambers
49-51 Bancroft
Hitchin
Hertfordshire
SG5 1LL