# Opus Tech > Technology Providers - Communications, Connectivity, Contact Centres, IT ## Pages - [Local Government Reorganisation Solutions](https://www.opustech.co.uk/sectors/public-sector/local-government-reorganisation-solutions/): INDUSTRY SECTORS LOCALGOVERNMENT REORGANISATION SOLUTIONS Opus supports councils through Local Government Reorganisation with secure cloud, AI, contact centre, unified communications... - [B Corp](https://www.opustech.co.uk/about-us/b-corp-certfication/): ABOUT US B CORP CERTIFIED MANAGED SERVICE PROVIDER Opus is B Corp certified and delivers secure, high-performance IT and CX... - [IT Leaders Lunch - 7th May](https://www.opustech.co.uk/thought-leadership/it-leaders-lunch-7th-may/): JOIN OUR EXCLUSIVE COMMUNITY LONDON IT LEADERS EXCLUSIVE LUNCH 7TH MAY An invitation-only networking lunch bringing together senior IT leaders... - [London IT Leaders Lunch - 13th August](https://www.opustech.co.uk/thought-leadership/london-it-leaders-lunch-13th-august/): JOIN OUR EXCLUSIVE COMMUNITY LONDON IT LEADERS EXCLUSIVE LUNCH 13TH AUGUST An invitation-only networking lunch bringing together senior IT leaders... - [London CX Leaders Lunch - 11th June](https://www.opustech.co.uk/thought-leadership/london-cx-leaders-lunch-11th-june/): JOIN OUR EXCLUSIVE COMMUNITY LONDON CX LEADERS EXCLUSIVE LUNCH 11TH JUNE An invitation-only networking lunch bringing together senior CX leaders... - [The Opus Exclusive Community](https://www.opustech.co.uk/about-us/the-opus-exclusive-community/): THE OPUS EXCLUSIVE COMMUNITY A trusted community for IT and CX leaders to exchange insight, build meaningful connections, and continue... - [Join Our Community - Thank you](https://www.opustech.co.uk/contact-us/join-our-community-thank-you/): THANK YOU FOR REQUESTING AN INVITE We are excited for you to join our community - [Supplier Code of Conduct](https://www.opustech.co.uk/supplier-code-of-conduct/): POLICIES SUPPLIER CODE OF CONDUCT Introduction The main objective of Opus’s Code of Conduct is to promote a workplace that... - [The Opus Way](https://www.opustech.co.uk/about-us/culture-book/): OUR CULTURE CODE THE OPUS WAY A welcoming guide for new starters The beginnings of Opus and where it all... - [Call Recording Compliance](https://www.opustech.co.uk/contact-centre/call-recording-compliance/): CX TRANSFORMATION CALL RECORDING COMPLIANCE Call recording compliance and communications governance for regulated organisations helps to centralise records, reduce risk... - [Five 9 AI Insights](https://www.opustech.co.uk/contact-centre/five-9-ai-insights/): CX TRANSFORMATION FIVE9 AI INSIGHTS Five9 AI Insights uses generative AI to uncover contact drivers, experience quality, and automation opportunities... - [Identity Verification (ID&V)](https://www.opustech.co.uk/contact-centre/identity-verification-for-contact-centres/): CX TRANSFORMATION ID&V – IDENTITY VERIFICATION FOR CONTACT CENTRES Discover AI-driven identity verification for contact centres that cuts friction, supports... - [Manchester CX Leaders Lunch - 16th April](https://www.opustech.co.uk/thought-leadership/manchester-cx-leaders-lunch-16th-april/): JOIN OUR EXCLUSIVE COMMUNITY MANCHESTER CX LEADERS EXCLUSIVE LUNCH 16TH APRIL An invitation-only networking lunch bringing together senior CX leaders... - [London IT Leaders Lunch - 26th March](https://www.opustech.co.uk/thought-leadership/london-it-leaders-lunch-26th-march/): JOIN OUR EXCLUSIVE COMMUNITY LONDON IT LEADERS EXCLUSIVE LUNCH 26TH MARCH An invitation-only networking lunch bringing together senior IT leaders... - [MSP Proof Hub](https://www.opustech.co.uk/about-us/msp-proof-hub/): ABOUT US MSP PROOF HUB Here’s everything you need to know about Opus on one page Who are Opus Technology?... - [[Guide on page] How Outsourced IT Support Strengthens Business Performance and Enables You To Do More With Less](https://www.opustech.co.uk/guides/how-outsourced-it-support-strengthens-business-performance-and-enables-you-to-do-more-with-less/): THOUGHT LEADERSHIP GUIDE HOW OUTSOURCED IT SUPPORT ENABLES YOU TO DO MORE WITH LESS 7 minute read Author: Ashley Wyatt... - [Dignity Funeral Directors](https://www.opustech.co.uk/case-study/dignity-funeral-directors/): CASE STUDY INSTANT DOWNLOAD £6. 3m increase in annual revenue and improved data accuracy • Unified communications with a single,... - [Westminster Wealth Management](https://www.opustech.co.uk/case-study/westminster-wealth-management/): CASE STUDY INSTANT DOWNLOAD Reducing monthly costs by £3,000 and achieving a 15% increase in productivity • Modernised IT infrastructure... - [BGO](https://www.opustech.co.uk/case-study/bgo/): CASE STUDY INSTANT DOWNLOAD £60k in annual savings with a fixed VIP Mobile Roaming Tariff • Eliminated unpredictable roaming costs... - [James Hambro & Partners](https://www.opustech.co.uk/case-study/james-hambro-partners/): CASE STUDY INSTANT DOWNLOAD Reducing mobile airtime and call recording costs by £63,936 • Improved productivity and call visibility by... - [Hood Group](https://www.opustech.co.uk/case-study/hood-group/): CASE STUDY INSTANT DOWNLOAD Increasing agent productivity by 15% with a new omnichannel contact centre • Modernised legacy systems with... - [First Central Group](https://www.opustech.co.uk/case-study/first-central-group/): CASE STUDY INSTANT DOWNLOAD Handling 3. 75 million minutes of inbound calls monthly with a full omnichannel contact centre •... - [Schroders Personal Wealth](https://www.opustech.co.uk/case-study/schroders-personal-wealth/): CASE STUDY INSTANT DOWNLOAD Over 50% reduction in operating costs with platform consolidation and an optimised mobile tariff • Automated... - [Veincentre](https://www.opustech.co.uk/case-study/veincentre/): CASE STUDY INSTANT DOWNLOAD AI assist features reduced call wrap-up times and boosted CSAT scores by 30% • Reduced agent... - [UK Plumbing Supplies](https://www.opustech.co.uk/case-study/uk-plumbing-supplies/): CASE STUDY INSTANT DOWNLOAD Increased revenue by over £200k with multi-site UC and callback feature • Reduced overall spend through... - [Social Responsibility](https://www.opustech.co.uk/about-us/social-responsibility/): GIVING BACK INITIATIVE SOCIAL RESPONSIBILITY We support global, national and local charities and community causes. At Opus, social responsibility isn’t... - [Call Back](https://www.opustech.co.uk/request-call-back/): BOOK A CALL BACK SLOT WITH A CONSULTANT Please leave your details and one of our consultants will call you... - [Which](https://www.opustech.co.uk/case-study/which/): CASE STUDY INSTANT DOWNLOAD 18% reduction in Cost Per Contact, improved agent satisfaction and CX • We reduced cost per... - [Cyber Defence](https://www.opustech.co.uk/cyber-security/cyber-defence/): CYBER SECURITY SERVICES CYBER DEFENCE SOLUTION A monthly per-user solution delivering layered, proactive protection and security from a trusted UK... - [Our Promise](https://www.opustech.co.uk/about-us/our-promise/): WHAT MAKES OPUS DIFFERENT? OUR PROMISE Our commitment to ourselves, our customers, the community and our strategic partners. Our promise... - [Direct Debit Setup](https://www.opustech.co.uk/direct-debit-setup/): WAYS TO PAY DIRECT DEBIT SETUP Our preferred method of payment is Direct Debit. It is the easiest way to... - [[Guide on page] A Practical Guide to Managing International Mobile Roaming Costs](https://www.opustech.co.uk/guides/a-practical-guide-to-managing-international-mobile-roaming-costs/): THOUGHT LEADERSHIP GUIDE A PRACTICAL GUIDE TO MANAGING INTERNATIONAL ROAMING COSTS 10 minute read Author: Adam Sankey – Mobile Team... - [Agents in Microsoft 365](https://www.opustech.co.uk/microsoft-solutions/agents-in-microsoft-365/): MICROSOFT SOLUTIONS AGENTS IN MICROSOFT 365 Microsoft 365 Agents automate tasks, enhance productivity, and integrate with your work data. Meet the... - [Co-managed IT Support](https://www.opustech.co.uk/it-services/co-managed-it-support/): IT SERVICES CO-MANAGED IT SUPPORT Market leading co-managed IT support contracts for larger businesses across the UK. Co-managed IT support... - [Managed DMARC](https://www.opustech.co.uk/cyber-security/managed-dmarc/): CYBER SECURITY SERVICES MANAGED DMARC SOLUTIONS Protect your email domain from spoofing and phishing with fully managed DMARC services. Stop... - [Thought Leadership](https://www.opustech.co.uk/thought-leadership/): JOIN OUR EXCLUSIVE COMMUNITY IT & CX LEADERS EXCLUSIVE LUNCHES Networking events that bring together our exclusive thought leadership community... - [IT Support for Law Firms](https://www.opustech.co.uk/sectors/legal/it-support-for-law-firms/): INDUSTRY SECTORS IT SUPPORT FOR LAW FIRMS Secure, reliable IT support services for law firms. Safeguard client data and optimise... - [VIP Mobile Plan for Business Travellers](https://www.opustech.co.uk/mobile/vip-mobile-plan-for-business-travellers/): BUSINESS MOBILE SOLUTIONS VIP MOBILE PLANS FOR BUSINESS TRAVELLERS Fixed monthly cost, no roaming charges and global coverage. The Opus... - [8x8 vs Mitel](https://www.opustech.co.uk/8x8-vs-mitel/): CCAAS PLATFORM COMPARISON 8×8 vs MITEL CONTACT CENTRES Which of these contact centre platforms is best suited to your business... - [8x8 vs Five9](https://www.opustech.co.uk/8x8-vs-five9/): 8x8 vs Five9 contact centres offer a wide range of features and functionality but there are some key differences. - [Five9 vs Mitel](https://www.opustech.co.uk/five9-vs-mitel/): CCAAS PLATFORM COMPARISON FIVE9 vs MITEL CONTACT CENTRES Which of these contact centre platforms is best suited to your business... - [Five9 vs 8x8](https://www.opustech.co.uk/five9-vs-8x8/): CCAAS PLATFORM COMPARISON FIVE9 vs 8×8 CONTACT CENTRES Which of these contact centre platforms is best suited to your business... - [Logo](https://www.opustech.co.uk/logo/): BRAND CONSISTENCY LOGO FORMATS Please ensure you use these versions Some of our brand elements OPUS is a registered trademark... - [Carbon Reduction Services](https://www.opustech.co.uk/carbon-reduction-services/): Our carbon reduction consultants help you reduce emissions and optimise energy use with sustainable practices. - [Welcome](https://www.opustech.co.uk/register/welcome/): Welcome! This is your success page where members are redirected after completing their registration. - [Sales Hub](https://www.opustech.co.uk/sales-hub/): SALES HUBTHE HOME OF THE OPUS SALES PLAYBOOK Search Search Delve into the sales playbook Find out more about how Opus can add value to your business - [Sales Hub Login](https://www.opustech.co.uk/sales-hub-login/): SALES HUB LOGIN Find out more about how Opus can add value to your business Reigate Office London Court 39 London RoadReigateSurreyRH2 9AQView on map - [Code of Practice](https://www.opustech.co.uk/code-of-practice/): POLICIES CODE OF PRACTICE Part 1 – Code of Practice for Domestic and Small Business Customers Introduction to our Company... - [Microsoft 365 Backup](https://www.opustech.co.uk/cyber-security/microsoft-365-backup/): CYBER SECURITY SERVICES MICROSOFT 365 BACKUP SOLUTIONS Cloud backup solutions for Microsoft 365 designed to protect and retain your data.... - [Incident Response Services](https://www.opustech.co.uk/cyber-security/incident-response-services/): CYBER SECURITY SERVICES INCIDENT RESPONSE SERVICES Incident response services help minimise damage, recover efficiently, and safeguard your business should an... - [Advanced Email Security Solutions](https://www.opustech.co.uk/cyber-security/advanced-email-security-solutions/): CYBER SECURITY SERVICES ADVANCED EMAIL SECURITY SOLUTIONS Protect your business with advanced email security that quickly stops threats in their... - [Phishing Simulation Tools](https://www.opustech.co.uk/cyber-security/phishing-simulation-tools/): CYBER SECURITY SERVICES PHISHING SIMULATION TOOLS Phishing simulation tools mimic real phishing attacks to test and educate employees. Phishing simulation... - [Security Awareness Training](https://www.opustech.co.uk/cyber-security/security-awareness-training/): CYBER SECURITY SERVICES SECURITY AWARENESS TRAINING Security awareness training equips your staff with the knowledge and skills to identify and... - [Identity & Access Management](https://www.opustech.co.uk/cyber-security/identity-and-access-management/): Identity & Access Management (IAM) is a framework of policies and technologies that makes sure a business has full control of who can log in to where, what they can see and what they can do with that information. - [Legacy Protect](https://www.opustech.co.uk/telecoms/legacy-protect/): PSTN SWITCH OFF SOLUTIONS LEGACY PROTECT Our Legacy Protect solution ensures your business stays connected with a cost-effective, future-ready solution.... - [CX Transformation](https://www.opustech.co.uk/contact-centre/cx-transformation/): CONTACT CENTRE SOLUTIONS CX TRANSFORMATION SOLUTIONS CX Transformation redefines customer experience by enhancing interactions, integrating new technologies, and improving CX.... - [[Guide on page] Modernising Legal Organisations with Cloud Solutions](https://www.opustech.co.uk/guides/modernising-legal-organisations-with-cloud-solutions-guide/): THOUGHT LEADERSHIP GUIDE CLOUD SOLUTIONS FOR LEGAL FIRMS 12 minute read Author: Matt Delargy – Account Director CONTENTS Why are... - [[Guide on page] Transforming CX in Financial Services](https://www.opustech.co.uk/guides/transforming-cx-in-financial-services-guide/): THOUGHT LEADERSHIP GUIDE WITH FIVE9 HOW TO IMPROVE CX IN FINSERVE CONTACT CENTRES 10 minute read Author: Five9 & Opus... - [Guides](https://www.opustech.co.uk/guides/): THOUGHT LEADERSHIP COMPREHENSIVE GUIDES View our selection of technology guides Our guides are written by our subject matter experts and... - [[Guide on page] Maximising Efficiency with Microsoft Copilot Features](https://www.opustech.co.uk/guides/maximising-efficiency-with-microsoft-copilot-guide/): THOUGHT LEADERSHIP GUIDE MAXIMISING EFFICIENCY WITH MICROSOFT COPILOT 10 minute read Author: Haydon Kirby – IT Account Director CONTENTS What... - [[Guide on page] Navigating Microsoft Licensing](https://www.opustech.co.uk/guides/microsoft-365-licensing-guide/): THOUGHT LEADERSHIP GUIDE NAVIGATING MICROSOFT 365 LICENSING 15 minute read Author: Ashley Wyatt – IT Senior Account Executive CONTENTS Understanding... - [[Guide on page] Using AI to improve Customer Experience](https://www.opustech.co.uk/guides/combining-ai-to-deliver-better-cx-guide/): THOUGHT LEADERSHIP GUIDE USING AI TO IMPROVE CUSTOMER EXPERIENCE (CX) 12 minute read Author: Stuart Green – Account Director Contact... - [[Guide on page] Harnessing AI in a contact centre to reduce overheads](https://www.opustech.co.uk/guides/using-ai-to-reduce-overheads-within-a-contact-centre-guide/): THOUGHT LEADERSHIP GUIDE USING AI TO REDUCE OVERHEADSIN A CONTACT CENTRE 12 minute read Author: Stuart Green – Account Director... - [Leased Lines](https://www.opustech.co.uk/telecoms/leased-lines/): TELECOMS SOLUTIONS DEDICATED BUSINESS LEASED LINES A dedicated business leased line is an uncontended connection between your business premises and... - [[Guide on page] AI Contact Centre Guide for Financial Services](https://www.opustech.co.uk/guides/ai-financial-services-contact-centre-guide/): THOUGHT LEADERSHIP GUIDE HOW TO UTILISE AI IN A FINANCIAL SERVICES CONTACT CENTRE 10 minute read Author: Kris Graham – Senior... - [Managed IT Support](https://www.opustech.co.uk/it-services/managed-it-support/): IT SERVICES MANAGED IT SUPPORT Market leading managed IT solutions and support for businesses across the UK. Opus are the... - [Contact Us - Broadband down](https://www.opustech.co.uk/make-contact/): Contact Opus today and speak to one of our expert team about your needs. We would love to discuss your requirements. - [[Guide Download] AI Financial Services Contact Centre Guide](https://www.opustech.co.uk/ai-financial-services-contact-centre-guide-download/): Discover how AI-driven contact centres can transform customer experience in financial services. Download our guide for essential insights and strategies. - [GP Surgeries](https://www.opustech.co.uk/sectors/gp-surgeries/): INDUSTRY SECTORS GP SURGERY SOLUTIONS Opus provides cloud-based telephone solutions to transform your patient communications. NHS BPF FRAMEWORK SUPPORTING PATIENT... - [[Guide Download] Navigating Microsoft 365 Guide](https://www.opustech.co.uk/microsoft-365-guide-download/): Our Microsoft 365 Guide navigates the different Microsoft 365 subscriptions and explains the features included with each plan. Protect your business with essential cybersecurity tools and maximise productivity with Copilot. - [Infinity Caller Insights](https://www.opustech.co.uk/contact-centre/caller-insights/): CONTACT CENTRE SOLUTIONS CALLER INSIGHTS FOR CONTACT CENTRE Caller Insights is exclusive to Opus and is a collaborative feature powered... - [Dark Web Monitoring Guide Download](https://www.opustech.co.uk/dark-web-monitoring-guide-download/): Safeguard your business from cyber threats with Opus' Dark Web Monitoring Service. Download our free comprehensive guide to learn about Dark Web risks and discover actionable steps to protect your business. - [UniFLOW Online](https://www.opustech.co.uk/managed-print/uniflow-online/): MANAGED PRINT UNIFLOW ONLINE PRINT SOLUTIONS uniFLOW Online is a print and document management solution that enables businesses to manage... - [eSign Technology](https://www.opustech.co.uk/managed-print/esign-technology/): MANAGED PRINT eSIGN TECHNOLOGY eSign is a digital method of signing documents, removing the need for traditional written signatures. It... - [DocuSign](https://www.opustech.co.uk/managed-print/docusign/): MANAGED PRINT DOCUSIGN TECHNOLOGY DocuSign enables users to effortlessly generate agreements, verify identities, review terms, send and sign agreements, automate... - [PaperCut](https://www.opustech.co.uk/managed-print/papercut/): MANAGED PRINT PAPERCUT PRINT MANAGEMENT APPLICATION PaperCut provides businesses with the tools they need to gain better visibility and control... - [Therefore](https://www.opustech.co.uk/managed-print/therefore-document-management/): MANAGED PRINT THEREFORE DOCUMENT MANAGEMENT Therefore document management helps businesses manage their documents efficiently, securely, and cost-effectively. Improve operations with... - [M Files](https://www.opustech.co.uk/managed-print/m-files/): MANAGED PRINT M-FILES M-Files play a crucial role in streamlining print management processes, enhancing productivity, and improving the overall efficiency... - [DocuWare](https://www.opustech.co.uk/managed-print/docuware/): MANAGED PRINT DOCUWARE DOCUMENT MANAGEMENT DocuWare integrates with print management services to help businesses optimise their printing workflows, improve efficiency,... - [Workato](https://www.opustech.co.uk/managed-print/workato/): MANAGED PRINT WORKATO INTEGRATION PLATFORM Workato is an Integration Platform as a Service (IPaaS) tool that integrates with various applications... - [Business Mobile Contracts](https://www.opustech.co.uk/mobile/business-mobile-contracts/): BUSINESS MOBILE SOLUTIONS BUSINESS MOBILE CONTRACTS Our business mobile contracts offer numerous business benefits and are fully tailored to meet... - [O2 Business Mobile Solutions](https://www.opustech.co.uk/mobile/o2-business-mobile-solutions/): BUSINESS MOBILE SOLUTIONS O2 BUSINESS MOBILE CONTRACTS Our O2 business mobile contracts offer reliable connectivity, tailored plans, and dedicated support... - [5G Connectivity](https://www.opustech.co.uk/iot/5g-connectivity-for-businesses/): BUSINESS MOBILE SOLUTIONS 5G MOBILE CONNECTIVITY SOLUTIONS Opus provides business 5G connectivity solutions available on EE, Vodafone and O2. Super... - [IoT](https://www.opustech.co.uk/iot/): IOT TECHNOLOGY IoT SOLUTIONS & CONSULTANCY With IoT consultancy, businesses can proactively stay ahead of the curve and future-proof their... - [IoT SIMs](https://www.opustech.co.uk/iot/iot-sims/): IOT SOLUTIONS IoT SIM CARDS IoT SIM cards are specialised for IoT devices, optimised for machine-to-machine (M2M) communication, and tailored... - [eSIM Solutions](https://www.opustech.co.uk/iot/esim-solutions/): IOT SOLUTIONS BUSINESS eSIM SOLUTIONS An eSIM, or electronic SIM, replaces the traditional physical SIM card found in phones and... - [Cellular IoT Connectivity](https://www.opustech.co.uk/iot/cellular-iot-connectivity/): IOT SOLUTIONS CELLULAR IOT CONNECTIVITY Cellular IoT connectivity is the use of cellular (or mobile) networks to enable devices to... - [Business Continuity Planning](https://www.opustech.co.uk/cyber-security/business-continuity-plans/): CYBER SECURITY SOLUTIONS BUSINESS CONTINUITY PLANS Our business continuity planning services help you form a comprehensive strategy to sustain critical... - [Disaster Recovery Plans](https://www.opustech.co.uk/cyber-security/disaster-recovery-planning/): CYBER SECURITY SOLUTIONS IT DISASTER RECOVERY PLANS We help our clients formulate an IT disaster recovery plan (DRP) to outline... - [Microsoft Sharepoint](https://www.opustech.co.uk/microsoft-solutions/microsoft-sharepoint-consultancy/): MICROSOFT SOLUTIONS MICROSOFTSHAREPOINT CONSULTANCY Our Microsoft SharePoint consultants provide expert guidance and support to businesses in implementing, optimising, and managing... - [Microsoft Defender](https://www.opustech.co.uk/microsoft-solutions/microsoft-defender-consultancy/): MICROSOFT SOLUTIONS MICROSOFTDEFENDER FOR BUSINESS Microsoft Defender for Business is a comprehensive security platform that provides a range of protection... - [Mobile Application Management](https://www.opustech.co.uk/mobile/mobile-application-management/): BUSINESS MOBILE SOLUTIONS MOBILE APPMANAGEMENT SOLUTIONS Our Mobile Application Management (MAM) solutions help businesses manage employees devices by controlling app... - [Microsoft Intune](https://www.opustech.co.uk/mobile/microsoft-intune-endpoint-management/): BUSINESS MOBILE SOLUTIONS MICROSOFT INTUNE ENDPOINT MANAGEMENT Microsoft Intune is a cloud-based service that provides mobile device management (MDM), mobile... - [Vodafone Business Mobile](https://www.opustech.co.uk/mobile/vodafone-business-mobile-solutions/): BUSINESS MOBILE SOLUTIONS VODAFONE BUSINESS MOBILE SOLUTIONS Vodafone business mobile solutions provide a range of solutions from voice and data... - [Teams Phone Mobile](https://www.opustech.co.uk/mobile/teams-phone-mobile-solutions/): BUSINESS MOBILE SOLUTIONS TEAMS PHONE MOBILE SOLUTIONS Teams Phone Mobile is a feature-rich communication solution that integrates Microsoft Teams with... - [Extended Detection and Response (XDR)](https://www.opustech.co.uk/cyber-security/extended-detection-and-response/): CYBER SECURITY SOLUTIONS EXTENDED DETECTION & RESPONSE SERVICES (XDR) Extended detection and response (XDR) detects, investigates, and responds to cyber... - [Infinity Call Tracking](https://www.opustech.co.uk/telecoms/infinity-call-tracking/): TELECOMS SOLUTIONS INFINITY CALL TRACKING Infinity call tracking links the customer journey directly to phone calls, providing valuable insights and... - [Endpoint Detection & Response](https://www.opustech.co.uk/cyber-security/endpoint-detection-and-response/): CYBER SECURITY SOLUTIONS ENDPOINT DETECTION & RESPONSE (EDR) SOLUTIONS Endpoint Detection and Response (EDR) continuously monitors devices within a network,... - [Managed Detection & Response](https://www.opustech.co.uk/cyber-security/managed-detection-and-response/): CYBER SECURITY SOLUTIONS MANAGED DETECTION & RESPONSE (MDR) SOLUTIONS Managed Detection and Response solutions provide proactive monitoring, detection, and response... - [SASE](https://www.opustech.co.uk/telecoms/sase/): TELECOMS SOLUTIONS SASE SOLUTIONS Secure Access Service Edge (SASE) is a cloud service that integrates SD-WAN with security features consolidating... - [SD-WAN](https://www.opustech.co.uk/telecoms/sd-wan/): TELECOMS SOLUTIONS SD-WAN SOLUTIONS SD-WAN, or Software-Defined Wide Area Network, is a technology that uses software to manage and optimise... ## Posts - [Vivid Vision 2026: Growth Reimagined](https://www.opustech.co.uk/blog/vivid-vision-2026-growth-reimagined/): Every year, our Vivid Vision event gives Team Opus the opportunity to pause, reflect on how far we’ve come and... - [How Travel Brands Are Approaching Personalisation Differently](https://www.opustech.co.uk/blog/how-travel-brands-are-approaching-personalisation-differently/): Travel brands are approaching personalisation differently by focusing less on broad customer segments and more on creating relevant experiences based... - [How Travel Brands Can Create a More Connected Omnichannel Experience](https://www.opustech.co.uk/blog/how-travel-brands-can-create-a-more-connected-omnichannel-experience/): Travel brands can create a more connected omnichannel experience by reducing friction between channels, improving visibility across customer interactions, and... - [Where AI Can Make the Biggest Difference in Travel Customer Experience](https://www.opustech.co.uk/blog/where-ai-can-make-the-biggest-difference-in-travel-customer-experience/): AI can make the biggest difference in travel customer experience by removing friction from customer interactions, delivering faster service, personalising... - [How Travel Brands Can Handle Seasonal Demand Without Sacrificing CX](https://www.opustech.co.uk/blog/how-travel-brands-can-handle-seasonal-demand-without-sacrificing-cx/): Seasonal demand does not have to damage customer experience if travel brands have the right mix of technology, automation, workforce... - [What the Cyber Essentials April 2026 Changes Mean for Your Business](https://www.opustech.co.uk/blog/what-the-cyber-essentials-april-2026-changes-mean-for-your-business/): For businesses relying on Cyber Essentials certification, the April 2026 update marks an important shift in how core security controls... - [Opus achieves B Corp Certification](https://www.opustech.co.uk/blog/opus-technology-achieves-b-corp-certification/): Opus is proud to announce that we are now a Certified B Corporation, marking an important milestone in our continued... - [Opus Technology Appoints Paul Martin as CFO to Support Next Phase of Growth](https://www.opustech.co.uk/blog/opus-technology-appoints-paul-martin-as-chief-financial-officer-to-support-next-phase-of-growth/): Opus Technology has appointed Paul Martin as Chief Financial Officer, further strengthening the leadership team as the company prepares for... - [What Microsoft 365 E7 Frontier Suite Means for Businesses Adopting AI](https://www.opustech.co.uk/blog/what-microsoft-365-e7-frontier-suite-means-for-businesses-adopting-ai/): Microsoft’s announcement of Microsoft 365 E7 marks one of the most significant changes to its enterprise licensing model in over... - [How a Contact Centre Compliance Strategy Builds Lasting Customer Trust](https://www.opustech.co.uk/blog/how-a-contact-centre-compliance-strategy-builds-lasting-customer-trust/): A strong Contact Centre compliance strategy builds customer trust by embedding protection, transparency and consistency into every interaction, not by... - [Cheap IT support and the hidden risks leaders overlook](https://www.opustech.co.uk/blog/cheap-it-support-and-the-hidden-risks-leaders-overlook/): The hidden costs of cheap IT support are rarely visible in the headline price. On paper, low-cost providers promise responsive... - [Benchmarking IT support contracts: What UK SMEs need to know before renewing](https://www.opustech.co.uk/blog/benchmarking-it-support-contracts-what-uk-smes-need-to-know-before-renewing/): Renewing an IT support agreement without proper benchmarking often locks SMEs into outdated services, rising costs, or misaligned support models.... - [Next-Gen Business Connectivity for SD-WAN 5G and Hybrid Networking](https://www.opustech.co.uk/blog/next-gen-business-connectivity-for-sd-wan-5g-and-hybrid-networking/): Next-gen business connectivity has moved well beyond a single leased line or static WAN, driven by cloud adoption, hybrid working... - [Ransomware recovery expectations vs reality](https://www.opustech.co.uk/blog/ransomware-recovery-expectations-vs-reality/): Ransomware recovery is still widely misunderstood, even among experienced IT leaders. Many businesses assume that once an attack is contained,... - [What to check before switching managed IT providers](https://www.opustech.co.uk/blog/what-to-check-before-switching-managed-it-providers/): Switching managed IT providers is usually triggered by frustration rather than failure. Slow response times, unclear accountability and limited strategic... - [How to Optimise Business Mobile Costs](https://www.opustech.co.uk/blog/how-to-optimise-business-mobile-costs/): Business mobile cost optimisation is about reducing unnecessary spend on mobile contracts, devices and usage while still giving your teams... - [How to Audit IT Support Costs and Benchmark your Incumbent Provider Effectively](https://www.opustech.co.uk/blog/how-to-audit-it-support-costs-and-benchmark-your-incumbent-provider-effectively/): IT support cost benchmarking allows businesses to compare what they are paying for IT support against market reality, ensuring spend... - [Cyber Essentials vs Cyber Essentials Plus what actually changes](https://www.opustech.co.uk/blog/cyber-essentials-vs-cyber-essentials-plus-what-actually-changes/): Cyber Essentials vs Cyber Essentials Plus is not about two different standards, but about two very different levels of validation.... - [PCI Compliance explained for Contact Centres](https://www.opustech.co.uk/blog/pci-compliance-explained-for-contact-centres/): PCI compliance for contact centres matters because card payments are still handled every day through live conversations, and those interactions... - [How to define 'good' in an IT support cost review](https://www.opustech.co.uk/blog/how-to-define-good-in-an-it-support-cost-review/): An effective IT support cost review looks beyond headline pricing to understand whether spend genuinely supports business performance, resilience, and... - [How to Switch Managed Service Providers With Minimal Business Risk](https://www.opustech.co.uk/blog/how-to-switch-managed-service-providers-with-minimal-business-risk/): Switching Managed Service Providers is low risk when it is planned properly, phased carefully, and led by clear governance that... - [Microsoft Teams updates explained for IT leaders](https://www.opustech.co.uk/blog/microsoft-teams-updates-2026-explained-for-it-leaders/): From 12 January 2026, Microsoft Teams updates will roll out new default security protections across chats, channels, and file sharing.... - [Security Risks in Cloud Contact Centres](https://www.opustech.co.uk/blog/security-risks-in-cloud-contact-centres/): Security risks in cloud contact centres focus on protecting sensitive customer data while maintaining availability, compliance, and trust in always-on... - [Why SMEs Are Moving to All-in-One IT, Telecoms and Mobile Providers](https://www.opustech.co.uk/blog/why-smes-are-moving-to-all-in-one-it-telecoms-and-mobile-providers/): SMEs are moving to all-in-one IT, telecoms and mobile providers because it simplifies operations, reduces cost and risk, and gives... - [A UK Buyer's Guide to In-House IT vs Managed IT](https://www.opustech.co.uk/blog/a-uk-buyers-guide-to-in-house-it-vs-managed-it/): In-house IT vs managed IT is one of the most common and commercially sensitive decisions UK IT and CX leaders... - [What are the benefits of working with a contact centre reseller?](https://www.opustech.co.uk/blog/what-are-the-benefits-of-working-with-a-contact-centre-reseller/): Working with a contact centre reseller gives businesses access to specialist expertise, better technology choices and ongoing support without the... - [Top 5 AI use case for insurance](https://www.opustech.co.uk/blog/top-5-ai-use-case-for-insurance/): The top 5 AI use case for insurance focus on automating claims, reducing leakage, strengthening compliance, empowering employees, and delivering... - [What The Rise of AI-Augmented Contact Centres means for UK Businesses](https://www.opustech.co.uk/blog/what-the-rise-of-ai-augmented-contact-centres-means-for-uk-businesses/): AI-augmented contact centres are reshaping how UK businesses deliver customer service by combining human expertise with intelligent automation to improve... - [How to Scale International Presence Without Soaring Telecom Bills with 8x8 Global Calling](https://www.opustech.co.uk/blog/how-to-scale-international-presence-without-soaring-telecom-bills-with-8x8-global-calling/): Global Calling with 8×8 enables UK firms to expand internationally without runaway telecom costs by providing predictable pricing, local presence,... - [The practical realities of contact centre outsourcing](https://www.opustech.co.uk/blog/the-practical-realities-of-contact-centre-outsourcing/): Contact centre outsourcing is often seen as a quick fix for rising costs or resourcing challenges, but in reality, it... - [What is changing in the 2026 Microsoft 365 pricing update?](https://www.opustech.co.uk/blog/what-is-changing-in-the-2026-microsoft-365-pricing-update/): The Microsoft 365 pricing update for 2026 is not a simple across-the-board increase, but a recalibration that better aligns licence... - [How do I choose the right managed service provider for my company's IT needs?](https://www.opustech.co.uk/blog/how-do-i-choose-the-right-managed-service-provider-for-my-companys-it-needs/): Selecting the right partner is one of the most important IT decisions a business can make, especially as technology becomes... - [How 8x8’s Omnichannel Contact Centre Can Improve Customer Experience and Cut Costs](https://www.opustech.co.uk/blog/how-8x8s-omnichannel-contact-centre-can-improve-customer-experience-and-cut-costs/): 8×8’s Omnichannel Contact Centre improves customer experience while cutting operational costs by unifying channels, streamlining agent workflows, and using automation... - [Can co-managed IT services be customised to fit specific business needs?](https://www.opustech.co.uk/blog/can-co-managed-it-services-be-customised-to-fit-specific-business-needs/): Co-managed IT services are designed to flex around how your business actually runs, rather than forcing you into a rigid... - [Migrating to 8x8 Made Simple for SMEs](https://www.opustech.co.uk/blog/migrating-to-8x8-made-simple-for-smes/): Migrating to 8×8 is rarely just a like-for-like phone system swap. For most SMEs, it is a chance to simplify... - [When MDM becomes essential for business mobile estates](https://www.opustech.co.uk/blog/when-mdm-becomes-essential-for-business-mobile-estates/): Mobile Device Management becomes essential for business mobile estates when mobile devices shift from being simple communication tools to critical... - [Practical use cases and best practice when using IoT for Business Growth](https://www.opustech.co.uk/blog/practical-use-cases-and-best-practice-when-using-iot-for-business-growth/): Cellular IoT connectivity enables businesses to scale more intelligently by connecting assets, people and data in real time, turning everyday... - [Why UK Businesses Should Move to 8x8 Cloud Telephony in 2026](https://www.opustech.co.uk/blog/why-uk-businesses-should-move-to-8x8-cloud-telephony-in-2026/): As the PSTN switch-off, permanent hybrid working and rising customer expectations reshape what voice services must deliver, UK businesses can... - [What is the difference between co-managed IT and managed IT?](https://www.opustech.co.uk/blog/what-is-the-difference-between-co-managed-it-and-managed-it/): The difference between co-managed IT and managed IT becomes most obvious when you look at who owns delivery, how decisions... - [The difference between an MSP and traditional IT support](https://www.opustech.co.uk/blog/the-difference-between-an-msp-and-traditional-it-support/): The difference between an MSP and traditional IT support comes down to how IT services are delivered, how issues are... - [Which delivers more value co-managed or fully managed IT support?](https://www.opustech.co.uk/blog/which-delivers-more-value-co-managed-or-fully-managed-it-support/): Businesses comparing co-managed vs managed IT often find the best value comes from choosing the model that aligns with their... - [Beyond the Checklist: Using Compliance to Build Customer Trust](https://www.opustech.co.uk/blog/beyond-the-checklist-using-compliance-to-build-customer-trust/): Customer trust improves when compliance strengthens conversations, gives agents clarity and creates a consistent experience across every touchpoint. Customers can... - [Reduce IT costs while improving IT support](https://www.opustech.co.uk/blog/reduce-it-costs-while-improving-it-support/): Reducing IT costs while improving IT support is one of the most common pressures facing IT Directors today. Boards want... - [How UK IT Directors Prove Real Savings with a 90 Day IT Support Cost Audit](https://www.opustech.co.uk/blog/how-uk-it-directors-prove-real-savings-with-a-90-day-it-support-cost-audit/): Most IT Directors can sense when IT support costs have risen beyond what feels reasonable. The difficult part is proving... - [The Contact Centre Exit Strategy That Doesn’t Break Your Infrastructure](https://www.opustech.co.uk/blog/the-contact-centre-exit-strategy-that-doesnt-break-your-infrastructure/): Exiting a contact centre platform or provider is one of the most critical transitions a CX Director will oversee. It... - [The Hidden Value in Customer Conversations: Analytics That Drive Change](https://www.opustech.co.uk/blog/the-hidden-value-in-customer-conversations-analytics-that-drive-change/): Customer conversations hold insights that can transform how contact centres operate, and conversational analytics is now the most effective way... - [5 Hidden Costs of Internal IT Teams: What You Might Be Overlooking](https://www.opustech.co.uk/blog/5-hidden-costs-of-internal-it-teams-what-you-might-be-overlooking/): Running IT in-house teams provide control and familiarity, but it’s easy to underestimate what that control really costs. While salaries... - [Opus is one of the UK's Best Companies](https://www.opustech.co.uk/blog/best-companies-award/): Opus were ranked ‘World Class’ in the Best Companies to Work for Awards “We are really proud to announce that... - [In-House IT vs Managed Service Provider IT Support: What’s Right for Your Business?](https://www.opustech.co.uk/blog/in-house-it-vs-managed-service-provider-msp-it-support-whats-right-for-your-business/): Maintaining an internal IT team or outsourcing your IT to a managed service provider (MSP) is a strategic business decision... - [CCaaS as a Catalyst: How Cloud is Powering the Next Wave of CX](https://www.opustech.co.uk/blog/ccaas-as-a-catalyst-how-cloud-is-powering-the-next-wave-of-cx/): CCaaS is powering the next wave of CX by using cloud platforms to deliver more agile, intelligent and scalable customer... - [Why Outsourced IT Support Must Include Security](https://www.opustech.co.uk/blog/why-outsourced-it-support-must-include-security/): Our IT Consultants, spend a lot of time helping businesses reshape their technology strategy after a security incident, a near... - [10 Questions to Ask a Prospective IT Support Provider](https://www.opustech.co.uk/blog/10-questions-to-ask-a-prospective-it-support-provider/): Selecting an IT support provider requires clear evidence of capability, reliability, and alignment with your business objectives. How to choose... - [The CX Director’s Exit Advisory For Moving Contact Centres To The Cloud](https://www.opustech.co.uk/blog/the-cx-directors-exit-advisory-for-moving-contact-centres-to-the-cloud/): The CX Director’s exit advisory for moving contact centres to the cloud starts with a clear reality: cloud platforms give... - [In-House vs Outsourced IT Support – The Cost Benefits](https://www.opustech.co.uk/blog/in-house-vs-outsourced-it-support-the-cost-benefits/): The way you resource your IT function influences service quality, scalability, risk exposure and your ability to support business growth.... - [Cybersecurity Insights from Microsoft’s Digital Defense Report 2025](https://www.opustech.co.uk/blog/cybersecurity-insights-from-microsofts-digital-defense-report-2025/): The financial services sector continues to face relentless cyber pressure and the Microsoft Digital Defense Report 2025 leaves no doubt... - [How to Choose the Right Managed IT Support Provider for your Business](https://www.opustech.co.uk/blog/how-to-choose-the-right-managed-it-support-provider-for-your-business/): The right managed IT support provider is more than a helpdesk that fixes problems when they arise. They’re a strategic... - [Why SMBs benefit from managed detection and response services](https://www.opustech.co.uk/blog/why-smbs-benefit-from-managed-detection-and-response-services/): Managed detection and response services help SMBs stay ahead of fast-moving cyber threats by delivering real-time protection, expert oversight, and... - [What are the latest trends in contact centre technology?](https://www.opustech.co.uk/blog/what-are-the-latest-trends-in-contact-centre-technology/): By combining AI, automation and smarter data use, modern contact centre technology trends are helping businesses deliver faster, more personalised... - [The MSP approach to business continuity and disaster recovery](https://www.opustech.co.uk/blog/the-msp-approach-to-business-continuity-and-disaster-recovery/): Why a modern MSP approach strengthens business continuity and disaster recovery Modern businesses rely on connected systems that need to... - [Cost-Effective IT Support Through Outsourcing](https://www.opustech.co.uk/blog/cost-effective-it-support-through-outsourcing/): Balancing budget with operational needs is a challenge for any IT leader. Whether you’re scaling, diversifying, or simply maintaining your... - [Why UCaaS is replacing legacy phone systems - 8x8 vs PBX](https://www.opustech.co.uk/blog/why-ucaas-is-replacing-legacy-phone-systems-8x8-vs-pbx/): Opus are the largest 8×8 platinum partner in the UK and 8×8 vs PBX comparisons clearly show that UCaaS platforms... - [Why Outsourced IT Delivers More Business Value Than In‑House IT Teams](https://www.opustech.co.uk/blog/why-outsourced-it-delivers-better-business-value-than-in-house-it-teams/): For many businesses, especially SMEs, choosing between outsourced IT vs in-house support isn’t always a question just about cost savings,... - [Practical Strategies to Bridge the Gap Between the IT Skills Shortage](https://www.opustech.co.uk/blog/practical-strategies-to-bridge-the-gap-between-the-it-skills-shortage/): The demand across the world for skilled IT professionals is at an all-time high and ever growing. As businesses accelerate... - [Modern Approaches to Cyber Resilience](https://www.opustech.co.uk/blog/modern-approaches-to-cyber-resilience/): Traditional cybersecurity strategies focused solely on prevention are no longer enough. Businesses must evolve from a purely defensive posture to... - [Upcoming changes to Microsoft Enterprise Agreements and Microsoft Products and Services Agreement](https://www.opustech.co.uk/blog/upcoming-changes-to-microsoft-enterprise-agreements-and-microsoft-products-and-services-agreement/): From 1 November 2025, Microsoft will update the way it prices Online Services under volume licensing agreements. Enterprise Agreements (EA),... - [Building an Agent-First Contact Centre](https://www.opustech.co.uk/blog/building-an-agent-first-contact-centre/): Agent churn is one of the biggest challenges for contact centres, driving up costs, disrupting service, and eroding customer experience.... - [Empathy at Scale: How AI is Transforming the Voice Channel](https://www.opustech.co.uk/blog/empathy-at-scale-how-ai-is-transforming-the-voice-channel/): In the always-on customer experience environment, voice interactions remain one of the most sensitive and emotionally charged channels. For CX... - [What Should I Look for When Choosing a Co-Managed IT Service Provider?](https://www.opustech.co.uk/blog/what-should-i-look-for-when-choosing-a-co-managed-it-service-provider/): The right co-managed IT services partnership enhances your IT function, strengthens resilience, eliminates bottlenecks and also ensures your business can... - [Designing Seamless Customer Journeys: A Practical Guide to Breaking Down Silos](https://www.opustech.co.uk/blog/designing-seamless-customer-journeys-a-practical-guide-to-breaking-down-silos/): Despite growing investment in digital transformation and customer engagement platforms, many businesses still struggle to deliver truly seamless customer experiences.... - [Questions to ask when putting an RFP together for a Managed Service Provider](https://www.opustech.co.uk/blog/questions-to-ask-when-putting-an-rfp-together-for-a-managed-service-provider/): As modern IT ecosystems grow increasingly complex, the demands on internal IT departments increase exponentially. Yet, many businesses struggle to... - [The difference between Managed Service Providers and IT Consultants](https://www.opustech.co.uk/blog/the-difference-between-managed-service-providers-and-it-consultants/): IT Directors are constantly balancing immediate technical needs with long-term strategic goals. Two popular solutions that can support a businesses... - [How can a business improve its customer service through contact centres?](https://www.opustech.co.uk/blog/how-can-a-business-improve-its-customer-service-through-contact-centres/): Delivering better customer service through contact centres starts with giving customers fast, effortless and personalised experiences wherever they choose to... - [On-Premise vs Cloud Contact Centres](https://www.opustech.co.uk/blog/on-premise-vs-cloud-contact-centres/): The way businesses communicate with customers has fundamentally changed. Speed, flexibility, and digital experiences are no longer nice to haves... - [What are the key differences between workforce optimisation and work optimisation?](https://www.opustech.co.uk/blog/what-are-the-key-differences-between-workforce-optimisation-and-work-optimisation/): Workforce optimisation helps businesses improve how people, processes and technology work together, while work optimisation focuses on the tasks themselves... - [How do MSPs work together with IT departments?](https://www.opustech.co.uk/blog/how-do-msps-work-together-with-it-departments/): As modern IT ecosystems grow increasingly complex, the demands on internal IT departments increase exponentially. Yet, many businesses struggle to... - [The best travel eSIM solutions for business travel](https://www.opustech.co.uk/blog/the-best-travel-esim-solutions-for-business-travel/): For always on business travellers, being offline is simply not an option. Whether you’re closing a deal in London, attending... - [Managed IT Services vs Basic IT Support](https://www.opustech.co.uk/blog/managed-it-services-vs-basic-it-support/): Efficient businesses are powered by the latest technology. How a business approaches IT support can directly impact productivity, security, and... - [Opus partners with Sendmarc](https://www.opustech.co.uk/blog/opus-partners-with-sendmarc/): Opus Technology partners with Sendmarc to offer managed DMARC services that protect UK businesses from phishing, spoofing, and email impersonation. - [What is Microsoft Defender for Business?](https://www.opustech.co.uk/blog/what-is-microsoft-defender-for-business/): Cyberattacks in today’s digital landscape have become increasingly common and sophisticated, posing significant risks to small and medium-sized businesses (SMBs).... - [International roaming tips for business mobile users](https://www.opustech.co.uk/blog/international-roaming-tips-for-business-mobile-users/): International roaming for business users is an important topic for any UK business with frequent travellers. From overseas meetings to... - [What are the best strategies for workforce optimisation in a large company?](https://www.opustech.co.uk/blog/what-are-the-best-strategies-for-workforce-optimisation-in-a-large-company/): Workforce optimisation helps large businesses work smarter by aligning people, processes and technology so teams can perform at their best.... - [Managed Service Provider benefits that transform IT and enable growth](https://www.opustech.co.uk/blog/managed-service-provider-benefits/): The strategic value of managed service providers for scaling growth Scaling a fast-growing and successful business isn’t just about hiring... - [Vivid Vision Event 2025 - The Road to the Summit](https://www.opustech.co.uk/blog/vivid-vision-event-2025-the-road-to-the-summit/): On Friday 6th June, the Opus team and our valued strategic partners came together for our annual event, Vivid Vision... - [How Workforce Optimisation Tools Improve Work Efficiency](https://www.opustech.co.uk/blog/how-workforce-optimisation-tools-improve-work-efficiency/): Workforce optimisation tools have become essential for CX leaders who need to run leaner operations, improve service quality, and give... - [How 8x8 Unified Communications Keeps Teams Connected Anywhere](https://www.opustech.co.uk/blog/how-8x8-unified-communications-keeps-teams-connected-anywhere/): Hybrid work is the default operating model for most UK businesses, and 8×8 unified communications plays a central role in... - [Opus is the only MSP to be awarded the Service Mark Distinction grade from the Institute of Customer Service](https://www.opustech.co.uk/blog/opus-is-the-only-msp-to-be-awarded-the-service-mark-distinction-grade-from-the-institute-of-customer-service/): We’re absolutely delighted to be awarded the ServiceMark Distinction grade this year. This marks our third consecutive successful accreditation with... - [Exploring the Upcoming Microsoft CSP 3 Year Terms](https://www.opustech.co.uk/blog/exploring-the-upcoming-microsoft-csp-3-year-terms/): Microsoft have announced that they are introducing new 3-year subscription terms for its Cloud Solution Provider (CSP) programme. - [CPaaS and APIs that supercharge your apps with 8x8 integrations for CRM, SMS and voice workflows](https://www.opustech.co.uk/blog/cpaas-and-apis-that-supercharge-your-apps-with-8x8-integrations-for-crm-sms-and-voice-workflows/): Businesses looking to modernise communications increasingly expect voice, SMS and messaging to work seamlessly inside CRM platforms, service desks and... - [How to Reduce Contact Centre Costs Without Hurting CX](https://www.opustech.co.uk/blog/how-to-reduce-contact-centre-costs-without-hurting-cx/): Operating a contact centre is resource-intensive. With agents addressing a steady stream of customer issues and enquiries, IT teams managing... - [Managed IT Support for Microsoft 365 and Cloud Apps](https://www.opustech.co.uk/blog/managed-it-support-for-microsoft-365-and-cloud-apps/): For many businesses, Microsoft 365 and modern cloud applications have become fundamental to how people work – they underpin communication,... - [What is bill shock and how to prevent it when employees travel abroad](https://www.opustech.co.uk/blog/what-is-bill-shock-and-how-to-prevent-it-when-employees-travel-abroad/): Picture this some of your leadership team head overseas for a client meeting or a conference. They text, check emails,... - [5 Useful AI Tools for Contact Centres and CX Directors](https://www.opustech.co.uk/blog/ai-tools-for-contact-centres/): AI is reshaping contact centres by improving workforce planning, enhancing self-service options, powering virtual agents and giving real-time support to... - [How to prevent mobile bill shock for business travellers](https://www.opustech.co.uk/blog/how-to-prevent-mobile-bill-shock-for-business-travellers/): Unexpected mobile charges are a common frustration for businesses with employees who travel internationally. Bill shock occurs when mobile usage... - [Security Compliance and Reliability is Where 8x8 Excels For Enterprise Sized Businesses](https://www.opustech.co.uk/blog/security-compliance-and-reliability-is-where-8x8-excels-for-enterprise-sized-businesses/): For enterprise sized businesses, communications platforms are no longer judged purely on features or cost. They are judged on how... - [Opus awarded EMEA Partner of the Year and Partner Marketing Excellence at Five9 Global Partner Awards](https://www.opustech.co.uk/blog/opus-awarded-two-five9-global-partner-awards-2025/): Opus were crowned as double winners at the 2025, Five9 partner awards held at the Sheraton San Diego. Winning both EMEA Partner of the Year and Marketing Excellence. - [A Guide to the Microsoft Price Increase and License Renewals 2025](https://www.opustech.co.uk/blog/your-guide-to-the-microsoft-licensing-price-increase-2025/): Click here to view the latest 2026 Microsoft licensing changes. Microsoft is changing UK licensing in April 2025: a 4–6%... - [Comparing business roaming plans: Global vs regional vs all-inclusive](https://www.opustech.co.uk/blog/comparing-business-roaming-plans-global-vs-regional-vs-all-inclusive/): When it comes to keeping employees connected abroad, the decision between a global roaming plan, a regional and an all-inclusive... - [Opus & Polar Bears International - Press Release](https://www.opustech.co.uk/blog/opus-pbi-pr/): Opus Technology’s partnership with Polar Bears International. The Opus fellowship update and visit from the charity Release Date: 6th February... - [Opus funds a 3 year sponsorship deal with Polar Bears International](https://www.opustech.co.uk/blog/opus-funds-3-year-deal-with-polar-bears-international/): Opus Technology is proud to announce their support of and new funding for Polar Bears International (PBI), the only nonprofit... - [Best business mobile plans for international travel](https://www.opustech.co.uk/blog/best-business-mobile-plans-for-international-travel/): Business travellers are exposed to high roaming costs, inconsistent data allowances and unnecessary admin when using standard mobile plans abroad.... - [What is Microsoft Teams Phone Mobile?](https://www.opustech.co.uk/blog/what-is-microsoft-teams-phone-mobile/): Microsoft Teams Phone Mobile lets a mobile phone number act as your business number inside both the native mobile dialler... ## Resources - [Mean Absolute Percentage Error (MAPE)](https://www.opustech.co.uk/knowledge-hub/contact-centre/mean-absolute-percentage-error-mape/): MAPE, or Mean Absolute Percentage Error, measures how accurate a forecast is by showing the average percentage difference between predicted... - [IT Infrastructure Management](https://www.opustech.co.uk/knowledge-hub/it/what-is-it-infrastructure-management/): IT Infrastructure management is the process of keeping an businesses IT infrastructure, hardware, data, operating systems, networks and communications and applications running smoothly. - [Managed Service Security Provider (MSSP)](https://www.opustech.co.uk/knowledge-hub/it/what-is-a-managed-service-security-provider/): A Managed Security Service Provider (MSSP) is a specialised third-party company that offers comprehensive cybersecurity services to organisations. - [Managed Service Provider (MSP)](https://www.opustech.co.uk/knowledge-hub/it/what-is-a-managed-service-provider/): A Managed Service Provider (MSP) is a third-party company that delivers a range of IT services and support to businesses, typically on a subscription or outsourcing model. - [Microsoft 365](https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-365/): Microsoft 365 is a comprehensive suite of cloud-based productivity tools and services provided by Microsoft. It integrates several applications and services to empower users with a unified platform for communication, collaboration, and productivity. - [Microsoft Exchange](https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-exchange/): Microsoft Exchange is a messaging and collaborative platform developed by Microsoft. It provides a set of applications and services for email, calendaring, task management, contact management, and more. - [Microsoft Solutions Partner](https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-solutions-partner/): Microsoft Solutions Partners possess extensive technical capabilities, a commitment to skill development and training, and a proven track record of successfully delivering solutions in specific Microsoft Cloud solution areas. - [Mimecast](https://www.opustech.co.uk/knowledge-hub/it/what-is-mimecast/): Mimecast's cloud cybersecurity services safeguard essential communications, individuals and data across email, data, and web platforms, ensuring the security of vital information. - [Network as a Service (NaaS)](https://www.opustech.co.uk/knowledge-hub/it/what-is-network-as-a-service/): NaaS stands for Network as a Service, a cloud computing model that delivers networking services over the internet. With NaaS, businesses can subscribe to and consume networking services on a pay-as-you-go basis, similar to other cloud-based services. - [Outsourced IT](https://www.opustech.co.uk/knowledge-hub/it/what-is-outsourced-it/): Outsourced IT refers to the practice of delegating an organisation's IT support and strategy to an Managed Service Provider. This can include services such as network management, technical support, cybersecurity, software development, and other IT-related functions. - [Phishing](https://www.opustech.co.uk/knowledge-hub/it/phishing/): Phishing is a type of cyber attack in which attackers use deceptive techniques to trick individuals into providing sensitive information, such as login credentials, personal details or financial information. - [Ransomware](https://www.opustech.co.uk/knowledge-hub/it/what-is-ransomware/): Ransomware is a type of malicious software (malware) designed to encrypt a user's files or lock them out of their computer system, rendering the data inaccessible. Cybercriminals then demand a ransom, usually in the form of cryptocurrency. - [Remote Backup](https://www.opustech.co.uk/knowledge-hub/it/what-is-remote-backup/): Remote backup, also known as online or cloud backup, involves securely storing data on an offsite server or cloud platform using the internet. - [Software as a Service (SaaS)](https://www.opustech.co.uk/knowledge-hub/it/what-is-software-as-a-service/): Software as a Service (SaaS) is a cloud computing model that delivers software applications over the internet on a subscription basis. With SaaS, users can access the software and its features through a web browser. - [SD-WAN](https://www.opustech.co.uk/knowledge-hub/it/sd-wan/): SD-WAN, short for Software-Defined Wide Area Network, is a virtual architecture designed to empower enterprises with the flexibility to utilise various transport services. - [Server](https://www.opustech.co.uk/knowledge-hub/it/what-is-a-server/): A server is a computer or system that is dedicated to managing and facilitating network resources and services. It provides functionality or services to other computers known as clients within the same network. - [Zero Trust Security](https://www.opustech.co.uk/knowledge-hub/it/what-is-zero-trust-security/): Zero Trust security represents a comprehensive IT security model that mandates rigorous identity verification for every individual and device seeking access to resources within a private network. - [Sharepoint](https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-sharepoint/): Microsoft SharePoint is a cloud collaboration platform integrated with Microsoft 365. It is used for storing, organising, sharing, and accessing information from any device with a web browser. - [SoGEA](https://www.opustech.co.uk/knowledge-hub/it/what-is-sogea/): SoGEA (Single Order Generic Ethernet Access) broadband is a type of internet connection that provides high-speed access to the internet using fibre-optic technology and does not include a traditional landline phone service. - [Teams](https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-teams/): Microsoft Teams is a collaboration platform developed by Microsoft as part of its Microsoft 365 suite of productivity tools. Integrating various communication and collaboration features to facilitate seamless interaction among team members. - [Threat Protection](https://www.opustech.co.uk/knowledge-hub/it/what-is-threat-protection/): Threat protection refers to a set of security measures and technologies designed to detect, prevent and respond to various cyber security threats that can compromise the integrity, confidentiality and availability of information systems and data. - [Two Factor Authentication (2FA)](https://www.opustech.co.uk/knowledge-hub/it/what-is-two-factor-authentication/): Two-Factor Authentication (2FA) is a security process that requires users to provide two different authentication factors to verify their identity. The goal of 2FA is to add an extra layer of security beyond the traditional username and password combination. - [Virtual Server](https://www.opustech.co.uk/knowledge-hub/it/what-is-a-virtual-server/): A virtual server, also known as a virtual machine, is a software-based emulation of a physical computer. It runs independently within a virtualised environment on a physical server, allowing multiple virtual servers to share resources efficiently. - [Endpoint Protection](https://www.opustech.co.uk/knowledge-hub/it/what-is-endpoint-protection/): Endpoint protection involves safeguarding devices such as workstations, servers, and other susceptible devices equipped with a security client from potential malicious threats and cyberattacks. - [Enterprise Mobility Management (EMM)](https://www.opustech.co.uk/knowledge-hub/it/what-is-enterprise-mobility-management/): Enterprise Mobility Management (EMM) is a set of technologies, processes, and policies designed to manage and secure mobile devices, networks, and apps within a business. - [Ethernet](https://www.opustech.co.uk/knowledge-hub/it/what-is-ethernet/): Ethernet is a widely used technology for connecting computers, servers, routers, switches, and other network devices within a local area network (LAN) or, more broadly, in a larger network infrastructure. - [Exclaimer](https://www.opustech.co.uk/knowledge-hub/it/what-is-exclaimer-emails-signature-software/): Exclaimer ensures compliant Exchange signatures across various devices. It seamlessly incorporates signatures into all emails processed through Exchange, regardless of the email client or the device used. - [Firewalls](https://www.opustech.co.uk/knowledge-hub/it/what-is-a-firewall/): A firewall is a network security system designed to monitor, control, and manage incoming and outgoing network traffic based on predetermined security rules. - [Firmware](https://www.opustech.co.uk/knowledge-hub/it/what-is-firmware/): Firmware is a software that is embedded in electronic devices to control and manage the device's specific hardware. - [Hybrid Backup](https://www.opustech.co.uk/knowledge-hub/it/what-is-hybrid-backup/): Hybrid backup refers to a data backup strategy that combines elements of both local (on-premises) and cloud-based backup solutions. - [Infrastructure as a Service](https://www.opustech.co.uk/knowledge-hub/it/what-is-infrastructure-as-a-service/): Infrastructure as a Service (IaaS) is a cloud computing model that provides virtualised computing resources over the internet. - [IT Consultancy](https://www.opustech.co.uk/knowledge-hub/it/what-is-it-consultancy/): IT consultancy refers to the professional service provided by experts in the field of information technology. - [IT Glue](https://www.opustech.co.uk/knowledge-hub/it/what-is-it-glue/): IT Glue is a cloud-based IT documentation platform designed to help managed service providers (MSPs) and IT professionals organise, centralise and streamline their IT documentation. - [IT Governance](https://www.opustech.co.uk/knowledge-hub/it/what-is-it-governance/): IT Governance refers to the framework of policies, processes and decision-making structures that guide and ensure the effective and efficient use of information technology (IT) within an organisation. - [IT Infrastructure](https://www.opustech.co.uk/knowledge-hub/it/what-is-it-infrastructure/): IT infrastructure refers to the collection of hardware, software, networks, facilities, and other components that support the overall operation and functionality of an organisation's IT environment. - [IT Outsourcing](https://www.opustech.co.uk/knowledge-hub/it/what-is-it-outsourcing/): IT outsourcing refers to the practice of contracting out certain information technology functions or services to external service providers. - [IT Service Desk](https://www.opustech.co.uk/knowledge-hub/it/what-is-an-it-service-desk/): An IT service desk, also known as a help desk, serves as a centralized point of contact within an organization, providing support and assistance to end-users facing IT-related issues or service requests. - [IT Strategy](https://www.opustech.co.uk/knowledge-hub/it/what-is-an-it-strategy/): An IT strategy refers to a comprehensive plan outlining how organisations use information technology to achieve its business objectives. - [Malware](https://www.opustech.co.uk/knowledge-hub/it/what-is-malware/): Malware is typically any software specifically designed to harm, exploit, or compromise computer systems, networks, or user devices. - [Managed Cloud](https://www.opustech.co.uk/knowledge-hub/it/what-is-managed-cloud/): Managed Cloud is a cloud computing service model where a third-party provider takes responsibility for the management, security, and optimisation of cloud infrastructure on behalf of the client. - [Managed IT](https://www.opustech.co.uk/knowledge-hub/it/what-is-managed-it/): Managed IT is when a business chooses to outsourcing their IT infrastructure, support, services, and systems to a third-party provider, known as a Managed Service Provider (MSP). - [Cloud Migration](https://www.opustech.co.uk/knowledge-hub/it/what-is-cloud-migration/): Cloud computing is a technology paradigm that provides computing services over the internet, eliminating the need for physical hardware ownership. The benefits of cloud computing are substantial. - [Cyber Essentials](https://www.opustech.co.uk/knowledge-hub/it/what-is-cyber-essential/): Cyber Essentials is a robust, government-endorsed initiative designed to safeguard businesses of all sizes from a diverse range of common cyber threats. - [Cyber Essentials Plus](https://www.opustech.co.uk/knowledge-hub/it/what-is-cyber-essentials-plus/): Cyber Essentials Plus involves a two-step process: initiating the online assessment and undergoing a subsequent technical systems audit by an accredited assessor. - [Cyber Security](https://www.opustech.co.uk/knowledge-hub/it/what-is-cyber-security/): Cyber security is the practice of defending computers, servers, mobile devices, electronic systems, networks, and data from malicious attacks. - [Cyber Security Audit](https://www.opustech.co.uk/knowledge-hub/it/what-is-a-cyber-security-audit/): A cyber security audit systematically reviews an organisation's information systems, processes and policies to assess cybersecurity measures. The goal is to identify vulnerabilities, assess compliance with security standards and ensure that protective measures are in place. - [Dark Web Monitoring](https://www.opustech.co.uk/knowledge-hub/it/what-is-dark-web-monitoring/): Dark Web Monitoring proactively searches and closely monitors information circulating on the dark web. This involves identifying compromised or leaked data, including stolen passwords, credentials, IP, and other highly sensitive information. - [Defender](https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-defender/): Microsoft Defender is a comprehensive antivirus and anti-malware software designed to provide real-time protection against various threats such as viruses, malware, spyware, and other malicious software. - [Dynamics 365](https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-dynamics-365/): Microsoft Dynamics 365 is a suite of intelligent business applications, integrating Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) to optimise overall business operations through AI-driven insights. - [Edge Security](https://www.opustech.co.uk/knowledge-hub/it/what-is-edge-security/): Edge security is focused on protecting the entry and exit points of a network, where data traffic enters or leaves an organisation. - [Email Security](https://www.opustech.co.uk/knowledge-hub/it/what-is-email-security/): Email security involves implementing measures to safeguard email communication systems from cyber threats and unauthorised access. - [Cloud Computing](https://www.opustech.co.uk/knowledge-hub/it/what-is-cloud-computing/): Cloud computing is a technology paradigm that provides computing services over the internet. - [Acronis](https://www.opustech.co.uk/knowledge-hub/it/what-is-acronis-backup/): Acronis Backup is designed to safeguard critical data, applications, and systems from data loss, cyber threats, and other disasters. - [Active Directory](https://www.opustech.co.uk/knowledge-hub/it/what-is-active-directory/): Active Directory (AD) is a directory service developed by Microsoft that functions as a centralised and standardised system for managing and organising information about network resources, such as computers, users, groups, printers, applications, and other devices. - [Azure](https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-azure/): Microsoft Azure is a comprehensive cloud computing platform and service. It delivers an extensive range of cloud services, empowering businesses to build, deploy, and manage applications and services through Microsoft's global network of data centres. - [Azure Virtual Desktop (AVD)](https://www.opustech.co.uk/knowledge-hub/it/what-is-azure-virtual-desktop/): Azure Virtual Desktop is a cloud-based desktop and application virtualisation service. It enables users to access a virtualised Windows experience from virtually any device, enabling a flexible and scalable approach to desktop computing. - [Azure Virtual WAN](https://www.opustech.co.uk/knowledge-hub/it/what-is-azure-virtual-wan/): Azure Virtual WAN is a networking service provided by Microsoft Azure, offering a streamlined and automated solution for connecting branch offices, data centres, and the Azure cloud. - [Backup](https://www.opustech.co.uk/knowledge-hub/it/what-is-secure-backup/): Secure backup systematically and securely copies and stores data to prevent loss and facilitate recovery in case of accidental deletion, data corruption, hardware failure, or other unforeseen events. - [Disaster Recovery](https://www.opustech.co.uk/knowledge-hub/it/what-is-disaster-recovery/): Disaster recovery encompasses a comprehensive set of strategies and processes geared towards the swift and efficient restoration of IT systems, data, and operations following a disruptive event. - [Business Continuity Plan (BCP)](https://www.opustech.co.uk/knowledge-hub/it/what-is-a-business-continuity-plan/): Business continuity planning refers to an organisation's capability to maintain critical functions, operations, and services during and after disruptions or emergencies. It involves strategic planning to ensure a swift and effective response to unforeseen events. - [Cisco Meraki Networking](https://www.opustech.co.uk/knowledge-hub/it/what-is-cisco-meraki-networking/): Cisco Meraki is a cloud-managed networking platform that includes wireless access points, security appliances, cloud-managed switches, SD-WAN solutions, endpoint management, security cameras, and location analytics. - [Cloud Backup](https://www.opustech.co.uk/knowledge-hub/it/what-is-cloud-backup/): Cloud backup refers to the practice of securely storing copies of important data and files in an offsite server or data centre hosted by a third-party service provider. - [eSIM](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-an-esim/): An eSIM, or embedded SIM, is a type of SIM card that is embedded directly into a device, such as a smartphone, tablet, or smartwatch, eliminating the need for a physical, removable SIM card. - [Handset](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-mobile-handset/): A mobile handset is a portable electronic device used for wireless communication. It is a key component of the mobile communication system and allows users to make and receive phone calls, send text messages, and access mobile services. - [IMEI number](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-imei-number/): An IMEI number is a unique 15-digit number that serves as a distinct identifier for mobile phones. The IMEI number is assigned to each device by the device manufacturer and is used to track and identify mobile devices on cellular networks. - [International Roaming](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-international-roaming/): International roaming allows mobile phone users to make and receive calls, send text messages, and use data services while traveling... - [Internet of Things](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-the-internet-of-things-iot/): The Internet of Things (IoT) refers to the network of interconnected physical devices or "things" that communicate and exchange data with each other through the internet. - [iOS](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-ios/): iOS is the iPhone operating system, that is crafted for compatibility with Apple's multitouch devices. - [Microsoft Intune](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-microsoft-intune/): Microsoft Intune is a cloud-based service that falls under the category of Enterprise Mobility Management (EMM) and Mobile Device Management (MDM) solutions. - [Mobile Application Management (MAM)](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-application-management-mam/): Mobile Application Management (MAM) refers to the set of processes and technologies used by organisations to control and secure the lifecycle of mobile applications (apps) on users' devices. - [Mobile Carrier](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-mobile-carrier/): A mobile carrier, also known as a wireless carrier, mobile operator, or telecommunications service provider, is a company that provides mobile communication services to users. - [Mobile Device Management (MDM)](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-device-management-mdm/): Mobile Device Management (MDM) is a type of software solution that allows organisations to manage and control mobile devices such as smartphones and tablets used by their employees. - [Mobile Security](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-security/): Mobile security involves safeguarding wireless computing devices from threats like malware, theft, and data breaches. - [Mobile Threat Defense (MTD)](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-threat-defense/): Mobile Threat Defense (MTD) tools are specialised security tools created to identify and shield mobile devices from cyber threats. These tools assess app traits, respond to threats instantly, and offer visibility into the risk level of all connected devices. - [Mobile Voice Recording (MVR)](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-voice-recording-mvr/): MVR is a a network-based mobile voice recording service developed by industry leaders EE plays a crucial role in meeting regulatory requirements outlined by the FCA, the Dodd-Frank Act, and the MiFID directive. - [Mobile Network](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-mobile-network/): A mobile network enables mobile devices to communicate wirelessly with each other and connect to the internet, allowing users to... - [Mobile Phone Contract](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-mobile-phone-contract/): A mobile phone contract, often referred to as a mobile phone plan or contract plan, is a subscription-based agreement between a mobile service provider and a customer. - [Multi Network SIM](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-multi-network-sim/): Multi-network SIM cards access multiple or all the available networks within a given area. Unlike traditional single-network SIM cards, they... - [PUK Code](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-puk-code/): A Personal Unlocking Key (PUK) code is a unique code assigned to a mobile phone's SIM card. - [PAC Code](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-pac-code/): A PAC (Porting Authorisation Code) is a unique code provided by your current mobile network operator when you want to switch your mobile number to a different network. - [Service Plan](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-business-mobile-service-plan/): A business mobile service plan, often referred to simply as a mobile plan or phone plan, is a subscription-based service offered by mobile network operators to customers for using their mobile devices, such as smartphones or tablets. - [Service Provider](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-mobile-service-provider/): A mobile service provider offers mobile communication services to users. These services include voice calling, text messaging, and data connectivity through mobile devices. - [Mobile Signal Strength](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-signal-strength/): Mobile signal strength refers to the measurement of the wireless signal's power or intensity received by a mobile device from a cellular network. - [SIM lock](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-sim-lock/): A SIM lock is a restriction placed on a mobile phone by the device's carrier or service provider. When a phone is SIM-locked, it can only be used with a SIM card from the carrier that imposed the lock. - [Talk Time](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-talk-time/): Talk time refers to the total duration or amount of time a mobile phone can be used for voice calls on a fully charged battery. It represents the maximum time a user can spend making or receiving phone calls before the battery is depleted. - [Teams Phone Mobile](https://www.opustech.co.uk/knowledge-hub/mobile/what-are-the-features-of-teams-phone-mobile/): Microsoft Teams Phone Mobile enhances Public Switched Telephone Network (PSTN) connectivity within Microsoft Teams and Phone System, and is exclusively available on EE. - [Visual Voicemail](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-visual-voicemail/): Visual voicemail is a feature available on many smartphones that provides a visual interface for accessing voicemail messages. Unlike traditional voicemail systems, visual voicemail enables users to view their voicemails on their device's screen. - [WiFi Calling](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-wifi-calling/): WiFi calling enables users to make and receive phone calls over a WiFi network rather than relying on a cellular... - [2G](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-2g/): Launched in 1991, 2G transitions analogue to digital communication standards. Although both 1G and 2G employ digital signalling to link radio towers with the broader mobile infrastructure, 2G introduces digital data services for mobile devices. - [GPRS](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-gprs/): GPRS, or General Packet Radio Service, was a notable advancement in mobile data services within the context of 2. 5G... - [3G](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-3g/): 3G is the third generation of cellular technology that was deployed on mobile networks and across mobile phones. It has since been replaced by 4G and 5G. - [4G](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-4g/): 4G is the fourth generation of cellular technology that was deployed on mobile networks and across mobile phones. It has since been replaced by 5G. - [5G](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-5g/): 5G is the 5th generation mobile network. 5G delivers higher multi-Gbps peak data speeds, ultra low latency, more reliability, massive network capacity, increased availability, and a more uniform user experience to more users. - [Airtime](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-airtime/): Mobile airtime refers to the amount of time for which a mobile phone user can make voice calls, send text... - [Android](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-an-android-mobile-device/): An Android mobile device runs on the Android operating system (OS). Android is a mobile operating system and one of... - [Bluetooth](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-bluetooth/): Bluetooth is a technology that enables devices to communicate wirelessly. Operating on short-range radio frequency, any device equipped with Bluetooth can communicate as long as it remains within the specified distance. - [Calling Plan](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-calling-plan/): A mobile calling plan, also known as a mobile phone plan or mobile service plan, is a subscription-based service offered by a telecommunications provider that allows users to make voice calls, send text messages, and use data on their mobile devices. - [Coverage](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-network-coverage/): Mobile network coverage refers to the geographical extent or reach of a mobile telecommunications network, indicating the areas where mobile devices can connect to and utilise the services provided by the network. - [Dual Sim Card](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-dual-sim-card/): A dual SIM card refers to a mobile device or phone that is equipped with two SIM card slots, allowing the device to support and operate with two separate SIM cards simultaneously. - [Mobile Data](https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-data-and-how-does-it-work/): Mobile data is the wireless transmission of digital information between mobile devices and the internet or other networks. This enables users to access the internet and communicate through applications on their mobile devices without requiring a fixed physical connection. - [Microsoft Teams Direct Routing](https://www.opustech.co.uk/knowledge-hub/telecoms/what-is-microsoft-teams-direct-routing/): Direct Routing enables you to connect your on-premises telephony infrastructure to Microsoft Teams Phone. Teams users can use Direct Routing to connect to the Public Switched Telephone Network (PSTN). # # Detailed Content ## Pages - Published: 2026-04-09 - Modified: 2026-04-22 - URL: https://www.opustech.co.uk/sectors/public-sector/local-government-reorganisation-solutions/ - Published: 2026-03-25 - Modified: 2026-03-25 - URL: https://www.opustech.co.uk/about-us/b-corp-certfication/ - Published: 2026-02-26 - Modified: 2026-03-24 - URL: https://www.opustech.co.uk/thought-leadership/it-leaders-lunch-7th-may/ - Published: 2026-02-26 - Modified: 2026-06-15 - URL: https://www.opustech.co.uk/thought-leadership/london-it-leaders-lunch-13th-august/ - Published: 2026-02-26 - Modified: 2026-05-28 - URL: https://www.opustech.co.uk/thought-leadership/london-cx-leaders-lunch-11th-june/ - Published: 2026-02-13 - Modified: 2026-02-13 - URL: https://www.opustech.co.uk/about-us/the-opus-exclusive-community/ - Published: 2026-02-13 - Modified: 2026-02-13 - URL: https://www.opustech.co.uk/contact-us/join-our-community-thank-you/ - 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Published: 2025-10-28 - Modified: 2026-03-11 - URL: https://www.opustech.co.uk/blog/in-house-vs-outsourced-it-support-the-cost-benefits/ - Categories: IT - Published: 2025-10-23 - Modified: 2026-03-11 - URL: https://www.opustech.co.uk/blog/cybersecurity-insights-from-microsofts-digital-defense-report-2025/ - Categories: Cyber Security - Published: 2025-10-21 - Modified: 2026-03-11 - URL: https://www.opustech.co.uk/blog/how-to-choose-the-right-managed-it-support-provider-for-your-business/ - Categories: IT - Published: 2025-10-18 - Modified: 2026-03-11 - URL: https://www.opustech.co.uk/blog/why-smbs-benefit-from-managed-detection-and-response-services/ - Categories: Cyber Security - Published: 2025-10-15 - Modified: 2026-03-11 - URL: https://www.opustech.co.uk/blog/what-are-the-latest-trends-in-contact-centre-technology/ - Categories: Contact Centre - Published: 2025-09-30 - Modified: 2026-05-21 - URL: https://www.opustech.co.uk/blog/the-msp-approach-to-business-continuity-and-disaster-recovery/ - Categories: Cyber Security - Published: 2025-09-29 - Modified: 2026-03-11 - URL: https://www.opustech.co.uk/blog/cost-effective-it-support-through-outsourcing/ - Categories: IT - Published: 2025-09-25 - Modified: 2025-12-22 - URL: https://www.opustech.co.uk/blog/why-ucaas-is-replacing-legacy-phone-systems-8x8-vs-pbx/ - Categories: 8x8 - Published: 2025-09-19 - Modified: 2025-12-19 - URL: https://www.opustech.co.uk/blog/why-outsourced-it-delivers-better-business-value-than-in-house-it-teams/ - Categories: Cyber Security - Published: 2025-09-16 - Modified: 2025-09-16 - URL: https://www.opustech.co.uk/blog/practical-strategies-to-bridge-the-gap-between-the-it-skills-shortage/ - Categories: Cyber Security - Published: 2025-09-15 - Modified: 2025-09-15 - URL: https://www.opustech.co.uk/blog/modern-approaches-to-cyber-resilience/ - Categories: Cyber Security - Published: 2025-09-12 - Modified: 2025-12-19 - URL: https://www.opustech.co.uk/blog/upcoming-changes-to-microsoft-enterprise-agreements-and-microsoft-products-and-services-agreement/ - Categories: Microsoft - Published: 2025-09-12 - Modified: 2026-03-11 - URL: https://www.opustech.co.uk/blog/building-an-agent-first-contact-centre/ - Categories: Contact Centre - Published: 2025-09-11 - Modified: 2026-03-11 - URL: https://www.opustech.co.uk/blog/empathy-at-scale-how-ai-is-transforming-the-voice-channel/ - Categories: Contact Centre - Published: 2025-09-10 - Modified: 2026-03-11 - URL: https://www.opustech.co.uk/blog/what-should-i-look-for-when-choosing-a-co-managed-it-service-provider/ - Categories: IT - Published: 2025-09-08 - Modified: 2026-03-11 - URL: https://www.opustech.co.uk/blog/designing-seamless-customer-journeys-a-practical-guide-to-breaking-down-silos/ - Categories: Contact Centre - Published: 2025-09-03 - Modified: 2025-12-19 - URL: https://www.opustech.co.uk/blog/questions-to-ask-when-putting-an-rfp-together-for-a-managed-service-provider/ - Categories: IT - Published: 2025-09-03 - Modified: 2025-12-19 - URL: https://www.opustech.co.uk/blog/the-difference-between-managed-service-providers-and-it-consultants/ - Categories: IT - Published: 2025-09-03 - Modified: 2026-03-11 - URL: https://www.opustech.co.uk/blog/how-can-a-business-improve-its-customer-service-through-contact-centres/ - Categories: Contact Centre - Published: 2025-08-27 - Modified: 2025-12-19 - URL: https://www.opustech.co.uk/blog/on-premise-vs-cloud-contact-centres/ - Categories: Contact Centre - Published: 2025-08-26 - Modified: 2026-03-11 - URL: https://www.opustech.co.uk/blog/what-are-the-key-differences-between-workforce-optimisation-and-work-optimisation/ - Categories: Contact Centre - Published: 2025-08-19 - Modified: 2026-03-11 - URL: https://www.opustech.co.uk/blog/how-do-msps-work-together-with-it-departments/ - Categories: IT - Published: 2025-08-12 - Modified: 2025-12-19 - URL: https://www.opustech.co.uk/blog/the-best-travel-esim-solutions-for-business-travel/ - Categories: Mobile - Published: 2025-08-04 - Modified: 2026-03-11 - URL: https://www.opustech.co.uk/blog/managed-it-services-vs-basic-it-support/ - Categories: IT > Opus Technology partners with Sendmarc to offer managed DMARC services that protect UK businesses from phishing, spoofing, and email impersonation. - Published: 2025-07-30 - Modified: 2025-08-07 - URL: https://www.opustech.co.uk/blog/opus-partners-with-sendmarc/ - Categories: Cyber Security - Published: 2025-07-21 - Modified: 2025-10-31 - URL: https://www.opustech.co.uk/blog/what-is-microsoft-defender-for-business/ - Categories: IT - Published: 2025-07-17 - Modified: 2025-12-19 - URL: https://www.opustech.co.uk/blog/international-roaming-tips-for-business-mobile-users/ - Categories: Mobile - Published: 2025-07-17 - Modified: 2026-03-11 - URL: https://www.opustech.co.uk/blog/what-are-the-best-strategies-for-workforce-optimisation-in-a-large-company/ - Categories: Contact Centre - Published: 2025-06-10 - Modified: 2026-03-11 - URL: https://www.opustech.co.uk/blog/managed-service-provider-benefits/ - Categories: IT - Published: 2025-06-09 - Modified: 2025-08-21 - URL: https://www.opustech.co.uk/blog/vivid-vision-event-2025-the-road-to-the-summit/ - Categories: Opus - Published: 2025-06-04 - Modified: 2026-03-11 - URL: https://www.opustech.co.uk/blog/how-workforce-optimisation-tools-improve-work-efficiency/ - Categories: Contact Centre - Published: 2025-05-22 - Modified: 2025-12-22 - URL: https://www.opustech.co.uk/blog/how-8x8-unified-communications-keeps-teams-connected-anywhere/ - Categories: Contact Centre - Published: 2025-05-19 - Modified: 2025-11-27 - URL: https://www.opustech.co.uk/blog/opus-is-the-only-msp-to-be-awarded-the-service-mark-distinction-grade-from-the-institute-of-customer-service/ - Categories: Awards > Microsoft have announced that they are introducing new 3-year subscription terms for its Cloud Solution Provider (CSP) programme. - Published: 2025-05-16 - Modified: 2025-05-19 - URL: https://www.opustech.co.uk/blog/exploring-the-upcoming-microsoft-csp-3-year-terms/ - Categories: Microsoft - Published: 2025-04-22 - Modified: 2026-01-16 - URL: https://www.opustech.co.uk/blog/cpaas-and-apis-that-supercharge-your-apps-with-8x8-integrations-for-crm-sms-and-voice-workflows/ - Categories: Contact Centre - Published: 2025-04-17 - Modified: 2026-05-21 - URL: https://www.opustech.co.uk/blog/how-to-reduce-contact-centre-costs-without-hurting-cx/ - Categories: Contact Centre - Published: 2025-04-02 - Modified: 2026-03-11 - URL: https://www.opustech.co.uk/blog/managed-it-support-for-microsoft-365-and-cloud-apps/ - Categories: IT - Published: 2025-03-26 - Modified: 2025-12-19 - URL: https://www.opustech.co.uk/blog/what-is-bill-shock-and-how-to-prevent-it-when-employees-travel-abroad/ - Categories: Mobile - Published: 2025-03-07 - Modified: 2026-05-21 - URL: https://www.opustech.co.uk/blog/ai-tools-for-contact-centres/ - Categories: Contact Centre - Published: 2025-03-03 - Modified: 2026-03-11 - URL: https://www.opustech.co.uk/blog/how-to-prevent-mobile-bill-shock-for-business-travellers/ - Categories: Mobile - Published: 2025-02-22 - Modified: 2025-12-22 - URL: https://www.opustech.co.uk/blog/security-compliance-and-reliability-is-where-8x8-excels-for-enterprise-sized-businesses/ - Categories: 8x8, Contact Centre > Opus were crowned as double winners at the 2025, Five9 partner awards held at the Sheraton San Diego. Winning both EMEA Partner of the Year and Marketing Excellence. - Published: 2025-02-04 - Modified: 2025-02-07 - URL: https://www.opustech.co.uk/blog/opus-awarded-two-five9-global-partner-awards-2025/ - Categories: Five 9 - Published: 2025-01-14 - Modified: 2025-12-29 - URL: https://www.opustech.co.uk/blog/your-guide-to-the-microsoft-licensing-price-increase-2025/ - Categories: Microsoft - Published: 2025-01-10 - Modified: 2025-12-19 - URL: https://www.opustech.co.uk/blog/comparing-business-roaming-plans-global-vs-regional-vs-all-inclusive/ - Categories: Mobile - Published: 2024-12-06 - Modified: 2025-07-08 - URL: https://www.opustech.co.uk/blog/opus-pbi-pr/ - Categories: Social Responsibility - Published: 2024-11-20 - Modified: 2025-10-29 - URL: https://www.opustech.co.uk/blog/opus-funds-3-year-deal-with-polar-bears-international/ - Categories: Social Responsibility - Published: 2024-11-14 - Modified: 2026-03-11 - URL: https://www.opustech.co.uk/blog/best-business-mobile-plans-for-international-travel/ - Categories: Mobile - Published: 2024-10-08 - Modified: 2025-11-16 - URL: https://www.opustech.co.uk/blog/what-is-microsoft-teams-phone-mobile/ - Categories: Microsoft ## Resources - Published: 2025-09-12 - Modified: 2025-09-12 - URL: https://www.opustech.co.uk/knowledge-hub/contact-centre/mean-absolute-percentage-error-mape/ MAPE, or Mean Absolute Percentage Error, measures how accurate a forecast is by showing the average percentage difference between predicted and actual values. > IT Infrastructure management is the process of keeping an businesses IT infrastructure, hardware, data, operating systems, networks and communications and applications running smoothly. - Published: 2024-06-24 - Modified: 2025-02-11 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-it-infrastructure-management/ IT Infrastructure management is the process of keeping an businesses IT infrastructure, hardware, data, operating systems, networks and communications and applications running smoothly. > A Managed Security Service Provider (MSSP) is a specialised third-party company that offers comprehensive cybersecurity services to organisations. - Published: 2024-01-03 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-a-managed-service-security-provider/ A Managed Security Service Provider (MSSP) is a specialised third-party company that offers comprehensive cybersecurity services to organisations. > A Managed Service Provider (MSP) is a third-party company that delivers a range of IT services and support to businesses, typically on a subscription or outsourcing model. - Published: 2024-01-03 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-a-managed-service-provider/ A Managed Service Provider (MSP) is a third-party company that delivers a range of IT services and support to businesses, typically on a subscription or outsourcing model. > Microsoft 365 is a comprehensive suite of cloud-based productivity tools and services provided by Microsoft. It integrates several applications and services to empower users with a unified platform for communication, collaboration, and productivity. - Published: 2024-01-03 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-365/ Microsoft 365 is a comprehensive suite of cloud-based productivity tools and services provided by Microsoft. > Microsoft Exchange is a messaging and collaborative platform developed by Microsoft. It provides a set of applications and services for email, calendaring, task management, contact management, and more. - Published: 2024-01-03 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-exchange/ Microsoft Exchange is a messaging and collaborative platform developed by Microsoft. Applications for email, calendaring, task management, contact management, and more. > Microsoft Solutions Partners possess extensive technical capabilities, a commitment to skill development and training, and a proven track record of successfully delivering solutions in specific Microsoft Cloud solution areas. - Published: 2024-01-03 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-solutions-partner/ Microsoft Solution Partners possess extensive technical capabilities, a commitment to skill development and training, and a proven track record of in specific Microsoft Cloud solution areas. > Mimecast's cloud cybersecurity services safeguard essential communications, individuals and data across email, data, and web platforms, ensuring the security of vital information. - Published: 2024-01-03 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-mimecast/ Mimecast provides cloud cyber security services that safeguard essential communications, individuals and data ensuring the security of vital information. > NaaS stands for Network as a Service, a cloud computing model that delivers networking services over the internet. With NaaS, businesses can subscribe to and consume networking services on a pay-as-you-go basis, similar to other cloud-based services. - Published: 2024-01-03 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-network-as-a-service/ NaaS stands for Network as a Service, a cloud computing model that delivers networking services over the internet. > Outsourced IT refers to the practice of delegating an organisation's IT support and strategy to an Managed Service Provider. This can include services such as network management, technical support, cybersecurity, software development, and other IT-related functions. - Published: 2024-01-03 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-outsourced-it/ Outsourced IT is when a business chooses to outsource all or part of their IT function to a Managed Service Provider. > Phishing is a type of cyber attack in which attackers use deceptive techniques to trick individuals into providing sensitive information, such as login credentials, personal details or financial information. - Published: 2024-01-03 - Modified: 2025-08-01 - URL: https://www.opustech.co.uk/knowledge-hub/it/phishing/ Phishing is a type of cyber attack in which attackers use deceptive techniques to trick individuals into providing sensitive information. > Ransomware is a type of malicious software (malware) designed to encrypt a user's files or lock them out of their computer system, rendering the data inaccessible. Cybercriminals then demand a ransom, usually in the form of cryptocurrency. - Published: 2024-01-03 - Modified: 2025-08-01 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-ransomware/ Ransomware is a type of malware designed to encrypt a user's files or lock them out of their computer system, rendering the data inaccessible without a paid ransom. > Remote backup, also known as online or cloud backup, involves securely storing data on an offsite server or cloud platform using the internet. - Published: 2024-01-03 - Modified: 2024-11-14 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-remote-backup/ Remote backup, also known as online or cloud backup, involves securely storing data on an offsite server or cloud platform using the internet. > Software as a Service (SaaS) is a cloud computing model that delivers software applications over the internet on a subscription basis. With SaaS, users can access the software and its features through a web browser. - Published: 2024-01-03 - Modified: 2024-11-14 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-software-as-a-service/ Software as a Service (SaaS) is a cloud computing model that delivers software applications over the internet on a subscription basis. > SD-WAN, short for Software-Defined Wide Area Network, is a virtual architecture designed to empower enterprises with the flexibility to utilise various transport services. - Published: 2024-01-03 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/sd-wan/ SD-WAN, short for Software-Defined Wide Area Network, is a virtual architecture designed to empower enterprises with the flexibility to utilise various transport services. > A server is a computer or system that is dedicated to managing and facilitating network resources and services. It provides functionality or services to other computers known as clients within the same network. - Published: 2024-01-03 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-a-server/ A server is a computer or system that is dedicated to managing and facilitating network resources and services. > Zero Trust security represents a comprehensive IT security model that mandates rigorous identity verification for every individual and device seeking access to resources within a private network. - Published: 2024-01-03 - Modified: 2024-11-14 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-zero-trust-security/ Zero Trust security represents a comprehensive IT security model that mandates rigorous identity verification for every individual and device seeking access within a private network. > Microsoft SharePoint is a cloud collaboration platform integrated with Microsoft 365. It is used for storing, organising, sharing, and accessing information from any device with a web browser. - Published: 2024-01-03 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-sharepoint/ SharePoint is a cloud collaboration platform integrated with Microsoft 365. It is used for storing, organising, sharing, and accessing information from any device with a web browser. > SoGEA (Single Order Generic Ethernet Access) broadband is a type of internet connection that provides high-speed access to the internet using fibre-optic technology and does not include a traditional landline phone service. - Published: 2024-01-03 - Modified: 2024-11-14 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-sogea/ SoGEA broadband is a type of internet connection that provides high-speed access to the internet and does not include a traditional landline phone service. > Microsoft Teams is a collaboration platform developed by Microsoft as part of its Microsoft 365 suite of productivity tools. Integrating various communication and collaboration features to facilitate seamless interaction among team members. - Published: 2024-01-03 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-teams/ Microsoft Teams is a collaboration platform developed by Microsoft as part of its Microsoft 365 suite of productivity tools. > Threat protection refers to a set of security measures and technologies designed to detect, prevent and respond to various cyber security threats that can compromise the integrity, confidentiality and availability of information systems and data. - Published: 2024-01-03 - Modified: 2025-02-17 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-threat-protection/ Threat protection is a set of security measures and technologies designed to detect, prevent, and respond to various cyber security threats that can compromise the integrity of information systems and data. > Two-Factor Authentication (2FA) is a security process that requires users to provide two different authentication factors to verify their identity. The goal of 2FA is to add an extra layer of security beyond the traditional username and password combination. - Published: 2024-01-03 - Modified: 2024-11-14 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-two-factor-authentication/ Two-Factor Authentication (2FA) is a security process that requires users to provide two different authentication factors to verify their identity. > A virtual server, also known as a virtual machine, is a software-based emulation of a physical computer. It runs independently within a virtualised environment on a physical server, allowing multiple virtual servers to share resources efficiently. - Published: 2024-01-03 - Modified: 2025-02-11 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-a-virtual-server/ A virtual server, also known as a virtual machine, is a software-based emulation of a physical computer. > Endpoint protection involves safeguarding devices such as workstations, servers, and other susceptible devices equipped with a security client from potential malicious threats and cyberattacks. - Published: 2024-01-02 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-endpoint-protection/ Endpoint protection involves safeguarding devices equipped with a security client from potential malicious threats and cyberattacks. > Enterprise Mobility Management (EMM) is a set of technologies, processes, and policies designed to manage and secure mobile devices, networks, and apps within a business. - Published: 2024-01-02 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-enterprise-mobility-management/ Enterprise Mobility Management (EMM) is the set of technologies, processes, and policies designed to manage and secure mobile devices, networks, and applications within a business. > Ethernet is a widely used technology for connecting computers, servers, routers, switches, and other network devices within a local area network (LAN) or, more broadly, in a larger network infrastructure. - Published: 2024-01-02 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-ethernet/ Ethernet is a technology used for connecting computers, servers, routers, switches, and other network devices within a local area network (LAN) in a larger network infrastructure. > Exclaimer ensures compliant Exchange signatures across various devices. It seamlessly incorporates signatures into all emails processed through Exchange, regardless of the email client or the device used. - Published: 2024-01-02 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-exclaimer-emails-signature-software/ Exclaimer manages Exchange signatures across various devices. It seamlessly incorporates signatures into all emails processed through Exchange, regardless of the email client or the device used. > A firewall is a network security system designed to monitor, control, and manage incoming and outgoing network traffic based on predetermined security rules. - Published: 2024-01-02 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-a-firewall/ A firewall is a network security system designed to monitor, control, and manage incoming and outgoing network traffic based on predetermined security rules. > Firmware is a software that is embedded in electronic devices to control and manage the device's specific hardware. - Published: 2024-01-02 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-firmware/ Firmware is a software that is embedded in electronic devices to control and manage the device's specific hardware. > Hybrid backup refers to a data backup strategy that combines elements of both local (on-premises) and cloud-based backup solutions. - Published: 2024-01-02 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-hybrid-backup/ Hybrid backup refers to a data backup strategy that combines elements of both local (on-premises) and cloud-based backup solutions. > Infrastructure as a Service (IaaS) is a cloud computing model that provides virtualised computing resources over the internet. - Published: 2024-01-02 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-infrastructure-as-a-service/ Infrastructure as a Service (IaaS) is a cloud computing model that provides virtualised computing resources over the internet. > IT consultancy refers to the professional service provided by experts in the field of information technology. - Published: 2024-01-02 - Modified: 2025-02-17 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-it-consultancy/ IT consultancy refers to the professional service provided by experts in the field of information technology to assist organisations in leveraging technology to achieve their business objectives. > IT Glue is a cloud-based IT documentation platform designed to help managed service providers (MSPs) and IT professionals organise, centralise and streamline their IT documentation. - Published: 2024-01-02 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-it-glue/ IT Glue is a cloud-based IT documentation platform designed to help managed service providers (MSPs) and IT professionals organise, centralise and streamline their IT documentation. > IT Governance refers to the framework of policies, processes and decision-making structures that guide and ensure the effective and efficient use of information technology (IT) within an organisation. - Published: 2024-01-02 - Modified: 2025-02-11 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-it-governance/ IT governance refers to the framework of policies, processes, and decision-making structures that guide and ensure the effective and efficient use of information technology (IT) within an organisation. > IT infrastructure refers to the collection of hardware, software, networks, facilities, and other components that support the overall operation and functionality of an organisation's IT environment. - Published: 2024-01-02 - Modified: 2024-11-14 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-it-infrastructure/ IT infrastructure is the collection of hardware, software, networks, facilities, and other components that support the overall operation and functionality of an organisation's IT environment. > IT outsourcing refers to the practice of contracting out certain information technology functions or services to external service providers. - Published: 2024-01-02 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-it-outsourcing/ IT outsourcing refers to the practice of contracting out certain information technology functions or services to external service providers. > An IT service desk, also known as a help desk, serves as a centralized point of contact within an organization, providing support and assistance to end-users facing IT-related issues or service requests. - Published: 2024-01-02 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-an-it-service-desk/ An IT service desk, also known as a help desk, serves as a centralised point of contact within an organisation, providing support and assistance to end-users facing IT-related issues or service requests. > An IT strategy refers to a comprehensive plan outlining how organisations use information technology to achieve its business objectives. - Published: 2024-01-02 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-an-it-strategy/ An IT strategy is a comprehensive plan outlining how an organisation will use information technology to achieve its business objectives. > Malware is typically any software specifically designed to harm, exploit, or compromise computer systems, networks, or user devices. - Published: 2024-01-02 - Modified: 2025-02-11 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-malware/ Malware, short for malicious software, refers to any software specifically designed to harm, exploit, or compromise computer systems, networks, or user devices. > Managed Cloud is a cloud computing service model where a third-party provider takes responsibility for the management, security, and optimisation of cloud infrastructure on behalf of the client. - Published: 2024-01-02 - Modified: 2025-02-17 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-managed-cloud/ Managed Cloud is a cloud computing service where a third-party provider takes responsibility for the management, security, and optimisation of cloud infrastructure on behalf of the client. > Managed IT is when a business chooses to outsourcing their IT infrastructure, support, services, and systems to a third-party provider, known as a Managed Service Provider (MSP). - Published: 2024-01-02 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-managed-it/ Managed IT is when a business chooses to outsourcing their IT infrastructure, support, services, and systems to a third-party provider, known as a Managed Service Provider (MSP). > Cloud computing is a technology paradigm that provides computing services over the internet, eliminating the need for physical hardware ownership. The benefits of cloud computing are substantial. - Published: 2024-01-01 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-cloud-migration/ Cloud migration is the process of transferring digital assets, including data, applications, and IT processes, from on-premises infrastructure to a cloud computing environment. > Cyber Essentials is a robust, government-endorsed initiative designed to safeguard businesses of all sizes from a diverse range of common cyber threats. - Published: 2024-01-01 - Modified: 2025-02-11 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-cyber-essential/ Cyber Essentials is a robust, government-endorsed initiative designed to safeguard businesses of all sizes from a diverse range of common cyber threats. > Cyber Essentials Plus involves a two-step process: initiating the online assessment and undergoing a subsequent technical systems audit by an accredited assessor. - Published: 2024-01-01 - Modified: 2025-02-11 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-cyber-essentials-plus/ Cyber Essentials Plus involves a two-step process: initiating the online assessment and undergoing a subsequent technical systems audit by an accredited assessor. > Cyber security is the practice of defending computers, servers, mobile devices, electronic systems, networks, and data from malicious attacks. - Published: 2024-01-01 - Modified: 2025-08-01 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-cyber-security/ Cyber security is the practice of defending computers, servers, mobile devices, electronic systems, networks, and data from malicious attacks. > A cyber security audit systematically reviews an organisation's information systems, processes and policies to assess cybersecurity measures. The goal is to identify vulnerabilities, assess compliance with security standards and ensure that protective measures are in place. - Published: 2024-01-01 - Modified: 2025-02-17 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-a-cyber-security-audit/ A cyber security audit systematically reviews an organisation's information systems, processes and policies to assess cybersecurity measures. > Dark Web Monitoring proactively searches and closely monitors information circulating on the dark web. This involves identifying compromised or leaked data, including stolen passwords, credentials, IP, and other highly sensitive information. - Published: 2024-01-01 - Modified: 2025-02-11 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-dark-web-monitoring/ Dark Web Monitoring proactively searches information circulating on the dark web. This involves identifying compromised or leaked data and other highly sensitive information. > Microsoft Defender is a comprehensive antivirus and anti-malware software designed to provide real-time protection against various threats such as viruses, malware, spyware, and other malicious software. - Published: 2024-01-01 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-defender/ Microsoft Defender is a comprehensive antivirus and anti-malware software designed to provide real-time protection against various threats. > Microsoft Dynamics 365 is a suite of intelligent business applications, integrating Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) to optimise overall business operations through AI-driven insights. - Published: 2024-01-01 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-dynamics-365/ Microsoft Dynamics 365 is a suite of intelligent business applications, integrating Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP). > Edge security is focused on protecting the entry and exit points of a network, where data traffic enters or leaves an organisation. - Published: 2024-01-01 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-edge-security/ Edge security is focused on protecting the entry and exit points of a network, where data traffic enters or leaves an organisation. > Email security involves implementing measures to safeguard email communication systems from cyber threats and unauthorised access. - Published: 2024-01-01 - Modified: 2025-08-01 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-email-security/ Email security involves implementing measures to safeguard email communication systems from cyber threats and unauthorised access. > Cloud computing is a technology paradigm that provides computing services over the internet. - Published: 2023-12-31 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-cloud-computing/ Cloud computing provides computing services over the internet, eliminating the need for physical hardware ownership. The benefits of cloud computing are substantial. > Acronis Backup is designed to safeguard critical data, applications, and systems from data loss, cyber threats, and other disasters. - Published: 2023-12-29 - Modified: 2025-02-11 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-acronis-backup/ Acronis Backup is designed to safeguard critical data, applications, and systems from data loss, cyber threats, and other disasters. > Active Directory (AD) is a directory service developed by Microsoft that functions as a centralised and standardised system for managing and organising information about network resources, such as computers, users, groups, printers, applications, and other devices. - Published: 2023-12-29 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-active-directory/ Active Directory (AD) is a directory service that functions as a centralised and standardised system for managing and organising information. > Microsoft Azure is a comprehensive cloud computing platform and service. It delivers an extensive range of cloud services, empowering businesses to build, deploy, and manage applications and services through Microsoft's global network of data centres. - Published: 2023-12-29 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-microsoft-azure/ Microsoft Azure is a comprehensive cloud computing platform empowering businesses to build, deploy, and manage applications and services. > Azure Virtual Desktop is a cloud-based desktop and application virtualisation service. It enables users to access a virtualised Windows experience from virtually any device, enabling a flexible and scalable approach to desktop computing. - Published: 2023-12-29 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-azure-virtual-desktop/ Azure Virtual Desktop is a cloud-based desktop and application virtualisation service. It enables users to access a virtualised Windows experience from virtually any device. > Azure Virtual WAN is a networking service provided by Microsoft Azure, offering a streamlined and automated solution for connecting branch offices, data centres, and the Azure cloud. - Published: 2023-12-29 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-azure-virtual-wan/ Azure Virtual WAN is a networking service provided by Microsoft Azure, offering a streamlined and automated solution for connecting branch offices, data centres, and the Azure cloud. > Secure backup systematically and securely copies and stores data to prevent loss and facilitate recovery in case of accidental deletion, data corruption, hardware failure, or other unforeseen events. - Published: 2023-12-29 - Modified: 2025-02-11 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-secure-backup/ Secure backup systematically and securely copies and stores data to facilitate recovery in case of accidental deletion, data corruption, hardware failure, or other unforeseen events. > Disaster recovery encompasses a comprehensive set of strategies and processes geared towards the swift and efficient restoration of IT systems, data, and operations following a disruptive event. - Published: 2023-12-29 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-disaster-recovery/ Disaster recovery encompasses a comprehensive set of strategies and processes geared towards the swift and efficient restoration of IT systems, data, and operations following a disruptive event. > Business continuity planning refers to an organisation's capability to maintain critical functions, operations, and services during and after disruptions or emergencies. It involves strategic planning to ensure a swift and effective response to unforeseen events. - Published: 2023-12-29 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-a-business-continuity-plan/ Business Continuity Planning (BCP) refers to an organisation's capability to maintain critical functions, operations, and services during and after disruptions or emergencies. > Cisco Meraki is a cloud-managed networking platform that includes wireless access points, security appliances, cloud-managed switches, SD-WAN solutions, endpoint management, security cameras, and location analytics. - Published: 2023-12-29 - Modified: 2024-12-30 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-cisco-meraki-networking/ Cisco Meraki is a cloud networking platform that includes wireless access points, cloud-managed switches, SD-WAN solutions, endpoint management, and location analytics. > Cloud backup refers to the practice of securely storing copies of important data and files in an offsite server or data centre hosted by a third-party service provider. - Published: 2023-12-29 - Modified: 2025-02-11 - URL: https://www.opustech.co.uk/knowledge-hub/it/what-is-cloud-backup/ Cloud backup refers to the practice of securely storing copies of important data and files in an offsite server or data centre hosted by a third-party service provider. > An eSIM, or embedded SIM, is a type of SIM card that is embedded directly into a device, such as a smartphone, tablet, or smartwatch, eliminating the need for a physical, removable SIM card. - Published: 2023-12-28 - Modified: 2025-05-23 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-an-esim/ An eSIM is a type of SIM card that is embedded directly into a smartphone, tablet, or smartwatch, eliminating the need for a physical, removable SIM card. > A mobile handset is a portable electronic device used for wireless communication. It is a key component of the mobile communication system and allows users to make and receive phone calls, send text messages, and access mobile services. - Published: 2023-12-28 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-mobile-handset/ A mobile handset is a portable electronic device used for wireless communication. It allows users to make and receive phone calls, send text messages, and access a variety of mobile services. > An IMEI number is a unique 15-digit number that serves as a distinct identifier for mobile phones. The IMEI number is assigned to each device by the device manufacturer and is used to track and identify mobile devices on cellular networks. - Published: 2023-12-28 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-imei-number/ An IMEI number is a unique 15-digit number that serves as a distinct identifier for mobile phones. It is used to track and identify mobile devices on cellular networks. - Published: 2023-12-28 - Modified: 2025-08-21 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-international-roaming/ International roaming allows mobile phone users to make and receive calls, send text messages, and use data services while traveling outside their home country. > The Internet of Things (IoT) refers to the network of interconnected physical devices or "things" that communicate and exchange data with each other through the internet. - Published: 2023-12-28 - Modified: 2025-07-31 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-the-internet-of-things-iot/ The Internet of Things (IoT) refers to the network of interconnected physical devices or "things" that communicate and exchange data with each other through the internet. - Published: 2023-12-28 - Modified: 2025-10-26 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-ios/ iOS is the iPhone operating system, that is crafted for compatibility with Apple's multitouch devices. > Microsoft Intune is a cloud-based service that falls under the category of Enterprise Mobility Management (EMM) and Mobile Device Management (MDM) solutions. - Published: 2023-12-28 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-microsoft-intune/ Microsoft Intune is a cloud-based service that falls under the category of Enterprise Mobility Management (EMM) and Mobile Device Management (MDM) solutions. > Mobile Application Management (MAM) refers to the set of processes and technologies used by organisations to control and secure the lifecycle of mobile applications (apps) on users' devices. - Published: 2023-12-28 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-application-management-mam/ Mobile Application Management (MAM) is the set of processes and technologies used by businesses to control and secure the lifecycle of mobile applications on users' devices. > A mobile carrier, also known as a wireless carrier, mobile operator, or telecommunications service provider, is a company that provides mobile communication services to users. - Published: 2023-12-28 - Modified: 2025-05-23 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-mobile-carrier/ A mobile carrier, also known as a wireless carrier, mobile operator, or telecommunications service provider, is a company that provides mobile communication services to users. > Mobile Device Management (MDM) is a type of software solution that allows organisations to manage and control mobile devices such as smartphones and tablets used by their employees. - Published: 2023-12-28 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-device-management-mdm/ Mobile Device Management (MDM) is a type of software solution that allows organisations to manage and control mobile devices used by their employees. > Mobile security involves safeguarding wireless computing devices from threats like malware, theft, and data breaches. - Published: 2023-12-28 - Modified: 2025-02-17 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-security/ Mobile security involves safeguarding wireless computing devices from threats like malware, theft, and data breaches. > Mobile Threat Defense (MTD) tools are specialised security tools created to identify and shield mobile devices from cyber threats. These tools assess app traits, respond to threats instantly, and offer visibility into the risk level of all connected devices. - Published: 2023-12-28 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-threat-defense/ Mobile Threat Defense (MTD) tools are specialised security tools created to identify and shield mobile devices from cyber threats. > MVR is a a network-based mobile voice recording service developed by industry leaders EE plays a crucial role in meeting regulatory requirements outlined by the FCA, the Dodd-Frank Act, and the MiFID directive. - Published: 2023-12-28 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-voice-recording-mvr/ Mobile Voice Recording (MVR) plays a crucial role in meeting regulatory requirements outlined by the FCA, the Dodd-Frank Act, and the MiFID directive. - Published: 2023-12-28 - Modified: 2025-10-26 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-mobile-network/ A mobile network enables mobile devices to communicate wirelessly with each other and connect to the internet, allowing users to make calls, send messages, and access online services. > A mobile phone contract, often referred to as a mobile phone plan or contract plan, is a subscription-based agreement between a mobile service provider and a customer. - Published: 2023-12-28 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-mobile-phone-contract/ A mobile phone contract is a subscription-based agreement between a mobile service provider and a customer. - Published: 2023-12-28 - Modified: 2025-10-26 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-multi-network-sim/ Multi-network SIM cards access multiple or all the available networks within a given area. Unlike traditional single-network SIM cards, they are not bound to a specific network. - Published: 2023-12-28 - Modified: 2025-10-26 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-puk-code/ A Personal Unlocking Key (PUK) code is a unique code assigned to a mobile phone's SIM card. > A PAC (Porting Authorisation Code) is a unique code provided by your current mobile network operator when you want to switch your mobile number to a different network. - Published: 2023-12-28 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-pac-code/ A PAC (Porting Authorisation Code) is a unique code provided by your current mobile network operator when you want to switch your mobile number to a different network. > A business mobile service plan, often referred to simply as a mobile plan or phone plan, is a subscription-based service offered by mobile network operators to customers for using their mobile devices, such as smartphones or tablets. - Published: 2023-12-28 - Modified: 2024-11-14 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-business-mobile-service-plan/ A mobile service plan, often referred to simply as a mobile plan or phone plan, is a subscription-based service offered by mobile network operators to customers for using their mobile devices. > A mobile service provider offers mobile communication services to users. These services include voice calling, text messaging, and data connectivity through mobile devices. - Published: 2023-12-28 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-mobile-service-provider/ A mobile service provider offers mobile communication services to users. These services include voice calling, text messaging, and data connectivity through mobile devices. > Mobile signal strength refers to the measurement of the wireless signal's power or intensity received by a mobile device from a cellular network. - Published: 2023-12-28 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-signal-strength/ Mobile signal strength refers to the measurement of the wireless signal's power or intensity received by a mobile device from a cellular network. > A SIM lock is a restriction placed on a mobile phone by the device's carrier or service provider. When a phone is SIM-locked, it can only be used with a SIM card from the carrier that imposed the lock. - Published: 2023-12-28 - Modified: 2025-05-23 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-sim-lock/ When a phone is SIM-locked, it can only be used with a SIM card from the carrier that imposed the lock. > Talk time refers to the total duration or amount of time a mobile phone can be used for voice calls on a fully charged battery. It represents the maximum time a user can spend making or receiving phone calls before the battery is depleted. - Published: 2023-12-28 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-talk-time/ Talk time refers to the total duration or amount of time a mobile phone can be used for voice calls on a fully charged battery. > Microsoft Teams Phone Mobile enhances Public Switched Telephone Network (PSTN) connectivity within Microsoft Teams and Phone System, and is exclusively available on EE. - Published: 2023-12-28 - Modified: 2024-11-14 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-are-the-features-of-teams-phone-mobile/ Microsoft Teams Phone Mobile enhances Public Switched Telephone Network (PSTN) connectivity within Microsoft Teams and Phone System, and is exclusively available on EE. > Visual voicemail is a feature available on many smartphones that provides a visual interface for accessing voicemail messages. Unlike traditional voicemail systems, visual voicemail enables users to view their voicemails on their device's screen. - Published: 2023-12-28 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-visual-voicemail/ Visual voicemail provides a visual interface for accessing voicemail messages. Unlike traditional voicemail systems, visual voicemail enables users to view their voicemails on their device's screen. - Published: 2023-12-28 - Modified: 2025-08-21 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-wifi-calling/ WiFi calling enables users to make and receive phone calls over a WiFi network rather than relying on a cellular network. This is useful when a stable WiFi connection is present. > Launched in 1991, 2G transitions analogue to digital communication standards. Although both 1G and 2G employ digital signalling to link radio towers with the broader mobile infrastructure, 2G introduces digital data services for mobile devices. - Published: 2023-12-27 - Modified: 2024-11-14 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-2g/ 2G marked a significant advancement by transitioning from analogue to digital communication standards and introduced digital data services for mobile devices. - Published: 2023-12-27 - Modified: 2025-10-26 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-gprs/ GPRS, or General Packet Radio Service, was a notable advancement in mobile data services within the context of 2.5G technology. > 3G is the third generation of cellular technology that was deployed on mobile networks and across mobile phones. It has since been replaced by 4G and 5G. - Published: 2023-12-27 - Modified: 2024-11-14 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-3g/ 3G is the third generation of cellular technology that was deployed on mobile networks and across mobile phones. It has since been replaced by 4G and 5G. > 4G is the fourth generation of cellular technology that was deployed on mobile networks and across mobile phones. It has since been replaced by 5G. - Published: 2023-12-27 - Modified: 2024-11-14 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-4g/ 4G represents a significant advancement over 3G and is characterised by faster data transfer rates, improved network capacity, and enhanced overall performance. > 5G is the 5th generation mobile network. 5G delivers higher multi-Gbps peak data speeds, ultra low latency, more reliability, massive network capacity, increased availability, and a more uniform user experience to more users. - Published: 2023-12-27 - Modified: 2024-11-14 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-5g/ 5G delivers higher multi-Gbps peak data speeds, ultra low latency, more reliability, massive network capacity, increased availability, and a more uniform user experience to more users. - Published: 2023-12-27 - Modified: 2025-10-26 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-airtime/ Mobile airtime refers to the amount of time for which a mobile phone user can make voice calls, send text messages, or use data services on their device. - Published: 2023-12-27 - Modified: 2025-10-26 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-an-android-mobile-device/ An Android mobile device runs on the Android operating system (OS). Android is a mobile operating system and one of the most widely used operating systems for mobile devices globally. > Bluetooth is a technology that enables devices to communicate wirelessly. Operating on short-range radio frequency, any device equipped with Bluetooth can communicate as long as it remains within the specified distance. - Published: 2023-12-27 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-bluetooth/ Bluetooth is a technology that enables devices to communicate wirelessly. Any device equipped with Bluetooth can communicate as long as it remains within the specified distance. > A mobile calling plan, also known as a mobile phone plan or mobile service plan, is a subscription-based service offered by a telecommunications provider that allows users to make voice calls, send text messages, and use data on their mobile devices. - Published: 2023-12-27 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-calling-plan/ A mobile calling plan, also known as a mobile phone plan or mobile service plan, allows users to make voice calls, send text messages, and use data on their mobile devices. > Mobile network coverage refers to the geographical extent or reach of a mobile telecommunications network, indicating the areas where mobile devices can connect to and utilise the services provided by the network. - Published: 2023-12-27 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-network-coverage/ Mobile network coverage refers to the geographical extent or reach of a mobile telecommunications network. > A dual SIM card refers to a mobile device or phone that is equipped with two SIM card slots, allowing the device to support and operate with two separate SIM cards simultaneously. - Published: 2023-12-27 - Modified: 2025-05-23 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-a-dual-sim-card/ A dual SIM card refers to a mobile device or phone that is equipped with two SIM card slots, allowing the device to support and operate with two separate SIM cards simultaneously. > Mobile data is the wireless transmission of digital information between mobile devices and the internet or other networks. This enables users to access the internet and communicate through applications on their mobile devices without requiring a fixed physical connection. - Published: 2023-12-27 - Modified: 2024-11-13 - URL: https://www.opustech.co.uk/knowledge-hub/mobile/what-is-mobile-data-and-how-does-it-work/ Mobile data is the wireless transmission of digital information between mobile devices and the internet or other networks. > Direct Routing enables you to connect your on-premises telephony infrastructure to Microsoft Teams Phone. Teams users can use Direct Routing to connect to the Public Switched Telephone Network (PSTN). - Published: 2023-12-18 - Modified: 2024-11-12 - URL: https://www.opustech.co.uk/knowledge-hub/telecoms/what-is-microsoft-teams-direct-routing/ Direct Routing enables you to connect your on-premises telephony infrastructure to Microsoft Teams Phone.