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Mitel
Maintenance

Enjoy a superior service and all round better experience for your Mitel Maintenance with Platinum Support from Opus

Mitel Maintenance

Why Switch to Opus

Contact Centre Agent
0
%
of support calls are answered in person (no IVR)
20 seconds
0
%
of support calls are answered within 20s
Remote fix
0
%
of support requests are resolved remotely
Tick
0
%
of support calls are resolved the same day

Find out more about our Mitel Maintenance and Support

Go for Platinum Service

With over 200 years’ experience, your Mitel phone system
and Mitel Maintenance services are in safe hands

Stay-Connected

Stay Connected

As a Mitel Platinum Partner We understand how important it is for a business to stay in touch with its customers, so we measure ourselves on time to resolve issues, rather than simply to respond to them. This mindset means that our customers stay connected for more of the time.

keep informed

Keep Informed

Part of being a Mitel Platinum Solutions Partner means keeping engineers and account managers up to date with current product news and Mitel accreditations. This means we can keep you advised of new Mitel phone systems, cloud services, contact centre, collaboration software, features and applications that might benefit your business.

Quality assurance

Enjoy a Quality Assured Service

As an ISO9001 accredited organisation we have to constantly review, update and document our support and escalation procedures, ensuring you as a customer, receive a consistently high quality of service from our customer support team and Mitel phone systems.

Cost Savings

Save Money

Whilst we focus on quality of service, our experience with Mitel phone systems and applications means that a high percentage of support calls can be resolved remotely, enabling us to offer highly competitive pricing for Mitel maintenance services.

ServiceMark Accredited

Benefit from Best Practice

Opus follows ITIL best practice when it comes to providing technical support and we have been recognised with the prestigious ServiceMark accreditation from the Institute of Customer Service for how the business as a whole provides outstanding customer service.

Highly Commended

Recognised by Our Peers

At this years Comms National Awards, a panel of experienced industry experts named Opus as being “Highly Commended” for our customer service. Watch a video here about our membership of the Institute of Customer Service.

Find out more about our Mitel Maintenance and Support

Customer Feedback

“Partnering with Opus has elevated the perception of the Unite IT team within the organisation. The kit is fantastic and the service and support from Opus is excellent.”

IT Director, Unite the Union

“Opus are always very responsive in providing support for our telephone system and that of our tenants. They provide sensible help and support, often fixing issues remotely.”

Head of ICT at The King’s Fund

“The Opus engineering team is fantastic. The engineers we’ve had on site have been great, knowledgeable and have delivered and installed systems as requested, even providing on-going support overseas.”

Worldwide IT Operations Manager, ElectroRent

Call us on 0800 316 7566 or fill out your details below for a call back

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Mitel Support, Mitel Phone System, Mitel Contact Centre