Why Switch to Opus
As a Mitel Platinum Partner We understand how important it is for a business to stay in touch with its customers, so we measure ourselves on time to resolve issues, rather than simply to respond to them. This mindset means that our customers stay connected for more of the time.
Part of being a Mitel Platinum Solutions Partner means keeping engineers and account managers up to date with current product news and Mitel accreditations. This means we can keep you advised of new Mitel phone systems, cloud services, contact centre, collaboration software, features and applications that might benefit your business.
Enjoy a Quality Assured Service
As an ISO9001 accredited organisation we have to constantly review, update and document our support and escalation procedures, ensuring you as a customer, receive a consistently high quality of service from our customer support team and Mitel phone systems.
Whilst we focus on quality of service, our experience with Mitel phone systems and applications means that a high percentage of support calls can be resolved remotely, enabling us to offer highly competitive pricing for Mitel maintenance services.
Benefit from Best Practice
Opus follows ITIL best practice when it comes to providing technical support and we have been recognised with the prestigious ServiceMark accreditation from the Institute of Customer Service for how the business as a whole provides outstanding customer service.
Recognised by Our Peers
At this years Comms National Awards, a panel of experienced industry experts named Opus as being “Highly Commended” for our customer service. Watch a video here about our membership of the Institute of Customer Service.