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Make sure you sanity check your potential telecoms provider to ensure the service you receive meets you requirements.
A GP practice had to delay the opening of its new £2.1 million branch, because BT had not completed their work on time. After placing an order for the installation of new telephone systems in April, the Becon Medical Centre had received a provisional date of 3rd July – only 5 days before the planned opening date of its new centre. As a result, the practice had to rearrange all of its patients’ appointments and re-open its old centre last minute.
The above story reported by Pulse Today, highlights the crucial role that project management plays in ensuring that your installation goes smoothly and according to plan.
Installation of a new telephone system doesn’t just happen overnight, it requires a lot of planning and involves many different parts that need to be organised and managed to work together. However, our specialist Project Management team follows our 4 phase process designed to ensure that your system is installed promptly, with minimal disruption and on the agreed date.
What installation service can you expect from Opus Telecoms?
We agree the requirements and system configuration with you, and will keep you informed through the whole installation process. Our staff completes pre-installation surveys, health checks for network readiness and wireless coverage before building the equipment off- site. This ensures efficient and professional installation when we arrive at the agreed time.
We place great emphasis on tailoring processes and themes to suit the project environment, size, complexity and risk. We work with you to evaluate your timetable, configuration needs, and resources in order to meet your requirements during the period of the installation.
Each stage of the process is closely supervised by a Project Manager. They make sure that every aspect of cabling, equipment installation and training is synchronised to ensure a smooth delivery of the project.
Post Installation Support
We provide an initial 2 week support period to ensure your system is configured optimally and include the functions you need. Moreover, we provide demonstrations and user guides for basic training purposes.
Phone System Maintenance
We also offer telephone maintenance services. With us you can be sure that your employees have a reliable connection to your business critical data and applications, so your patient care levels, profits and reputation are always maintained.
How We Can Help?
We have Mitel accredited engineers and a team of junior technicians on the Mitel Engineering Roadmap. Opus Telecoms have a team of qualified Project Managers and Trainers with Prince2™, Converged Technologies Professional (CTP) and Cisco Certified Network Associate (CCNA) qualifications. With more than 200 years of combined experience, we can deliver first rate telephone installation services and maintenance support.
For more information about this or any of our news items please call us on 0800 316 7566.