Succeeding in Customer Service Seminar – Prepare for the new mobile consumer
In today’s technology-driven world, the task of delivering a satisfying customer experience has become more complex than ever before. With the rise of smartphones, tablets and WiFi, consumers have become increasingly mobile, relying on digital communications such as email, sms, web chat and social media to interact with your business.
While voice-based communications still play an important role, achieving exceptional customer service goes beyond managing call handling times and abandon rates. Customers now expect the flexibility of choosing the method of contact that is most convenient for them at any given time. Moreover, they expect to receive the same high level of care at all times and across all channels.
Join our FREE seminar to learn how to successfully transform your customer experience for the digital age. We will examine different customer engagement strategies and look at the technology around contact centres that will allow you to successfully manage the entire customer experience.
What you will learn:
-Modern customer requirements and challenges
-Best practices for building a customer experience strategy
-Strategies for driving revenue and increase loyalty through customer experience
-Technologies around contact centre
-Example of successful customer service delivery
9:00 -11: 00 am
16th June 2016
Mitel City Showroom
London, EC2M 3TQ
Global Product Marketing,
09:00 – Registration coffee and breakfast
09:30 – Welcome and introductions from Opus
09:40 – Keynote Speaker Session – Tim Kimber, Global Product Marketing, Mitel
10:30 – Product Demonstrations
11:00 – Summary and Questions
The seminar provides a valuable mix of technology insight, strategic advice and networking to help you to meet the changing demands of the new mobile consumer.
Who should attend?
-Managing Directors / Partners
-Customer Service Managers