Third Sector Communications

Engaging and Supporting Communities

In our increasingly mobile world, the role of communication in the third sector CX is crucial. Charities that are digitally engaged gain a myriad of benefits ahead of their less-digital counterparts. Technology can move the third sector closer to achieving their mission goals, improving engagement, increasing transparency and building strong relationships with supporters.

Unique in its reach, size and range of experience, the third sector is ideally placed to help public bodies better understand local and wider societal needs, campaign for change, deliver public services, promote social enterprise and strengthen communities.

One of the most fundamental responsibilities of the third sector is to ensure that the voices of individuals, organisations and communities – often from marginalised sections of society - are heard. Whether building ongoing partnerships, delivering training to volunteers, enabling better opportunities for remote working or opening up channels to fundraise online, communication and collaboration in the third sector should be a top priority.