Enquiries: 0800 3167566 | Support: 020 8545 8545
Contact us
Enquiries: 0800 3167566 | Support: 020 8545 8545
Contact us
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Enquiries: 0800 3167566

Support: 020 8545 8545

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JOIN OUR EXCLUSIVE COMMUNITY

LONDON CX LEADERS EXCLUSIVE LUNCH

15TH OCTOBER

An invitation-only networking lunch bringing together senior CX leaders for open, peer-led discussion in one of London’s most exceptional private dining rooms.

THE IVY
WPP
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TIPTREE LOGO
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IPSOS MORI
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LION TRUST
WINE SOCIETY
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WESTMINTER WEALTH
MONKTON
HOOD GROUP copy

Register your interest to request a seat at this exclusive lunch

Our exclusive community comprises of senior leaders from different industries and sectors. We bring our community together on a monthly basis to help them gain industry insights to help them overcome their challenges and develop meaningful and valuable peer networks in a relaxed, premium setting. Places are limited, please request to join our community by completing the below form and we will be in touch with a confirmed place.

Recent attendee feedback

I am very selective about the events I attend (for a variety of reasons) but I really enjoyed yesterday. Light touch on the sales, lots of great conversation and networking.
Neil DavisonCTO - Macfarlanes LLP
It was really valuable being able to relax and informally network with lots of people within the field.
Alex MilneSenior IT Manager – The Hood Group
An outstanding event, thank you to Opus and all your colleagues for making it happen.
Terry PeasonHead of Commercial Developments – The Pet Vet
It was a fascinating afternoon and I'd like to thank Opus and the organisers
Adam StoneOperations Director – Westminster Wealth Management
The networking opportunity was great. Thank you for an insightful afternoon.
Susan GibertDirector of Customer Experience - Sciensus

KERRIDGE'S BAR AND GRILL, THE CORINTHIA | 15TH OCTOBER 2026
12:00 - 16:00

Topic: Creating a Connected Customer Journey: Breaking Down Data and Organisational Silos

  • Open, peer-to-peer discussion with senior CX, Digital and Technology leaders
  • Cross-industry insight into creating more connected, seamless customer journeys
  • Honest conversations around the barriers between channels, teams, technology and customer data
  • Practical approaches to reducing friction and delivering greater consistency across every customer touchpoint
  • Exceptional food in one of London’s finest locations

What will I gain?

  • A clearer understanding of how leading organisations are creating more connected customer journeys across multiple channels and touchpoints
  • Practical approaches to identifying and removing friction across the end-to-end customer experience
  • Strategies for breaking down silos between CX, IT, Digital and Operations
  • Insight into how technology, automation and data can create greater consistency without losing the human element
  • Approaches to connecting customer data and interactions to give teams a more complete view of the customer
  • Ideas for improving the transition between digital, self-service and human-led interactions
  • Lessons from organisations tackling fragmented systems, processes and customer journeys
  • Peer insight and practical ideas for creating a more seamless, connected experience within your own organisation

Request an invitation