Award winning IT expertise coupled with consistently outstanding service levels
Many IT support providers provide high levels of IT expertise but struggle to provide consistency when it comes to service levels. This is where Opus are different…
Whether you’re seeking supplemental managed IT support for your current IT team or considering outsourcing your entire IT needs, Opus offer a range of tailored IT support packages that are fully scalable as your business needs grow.
Our consultants invest time in understanding your specific IT requirements, to ensure we become your trusted IT partner and provide a strategic and consultative approach to your business IT support needs going forward.
Who we work for
Our dedication to delivering customer service excellence
Consistency in service levels including response times and first fix rates are critical for a managed service provider.
Opus are the only managed service provider accredited by the Institute of Customer Service with the Service Mark accreditation. Our consistent service performance is reflected in our customer satisfaction and Net Promoter scores outlined below as well as our live customer reviews.
Current performance metrics
Why else do clients choose Opus as their IT partner?
HIGH LEVELS OF
We have a team of senior IT Consultants, who hold vendor certifications from Microsoft, Cisco, Acronis and more.
Our IT consultants are experts in cyber security measures to ensure your business is fully protected and compliant.
IT SERVICE DESK
We offer a range of different IT Support levels, some of our packages include free access to our 24/7 IT Service Desk.
Opus are committed to cyber security and compliance. We are Cyber Essentials Plus, ISO 27001, 14001 and 9001 certified.
Its simple, we deliver managed IT to increase your performance and decrease your costs
Resourcing IT departments is costly and specialist IT consultants are hard to find and come with an expensive price tag.
High performance organisations outsource their IT support to reap the benefits of 24/7 access to a team of highly skilled IT resource without the outlay of an expensive internal team.
Our flexible IT outsourcing solutions and service wrap enable you to fully optimise your IT operating costs and improve operational effectiveness throughout your organisation, delivering demonstrated value in efficiencies, productivity and cost savings.
Some of the other managed IT support services we offer
Unlock the potential of your cloud infrastructure with our expert Cloud optimisation services.
Our team of Consultants will understand your business goals and define a robust IT Strategy to ensure your IT is scalable and future proofed.
Protect your business from the unexpected with our Backup and Disaster Recovery solutions that ensuring your data is always secure and recoverable.
Commonly asked questions about our managed IT support services
Outsourced IT support offers a host of benefits from cost efficiencies, added expertise, around the clock support to proactive management and access to software and tools otherwise unaffordable.
Outsourced IT support is when an organisation contracts an external managed service provider to provide technical assistance and support to an organisation’s IT infrastructure, network, data storage and their end-users.
Internal IT teams are expensive and you’ll also need to invest in continual training. With outsourced IT support you have access to a team of specialist IT consultants who are trained in the latest technology.
We provide a wide range of outsourced IT support contracts over a 36 month duration, the cost depends on your requirements. IT support during office hours is inclusive and there is the option for our clients to upgrade to 24/7 cover if required.
Retained technical support, IT consultancy, backup, IT security and network connectivity can be provided within our outsourced IT contracts.