One Cloud Solution for Voice, Meetings, Collaboration, Call Centre and More
Bringing your essential business communications together
Although the majority of businesses believe customer experience is key to their success, very few have a communications infrastructure that enables best-in-class customer interactions. Many enterprises today have on-premise, siloed point solutions for phone, video meetings, collaboration, and contact centre.
Our 8×8 Cloud Telephony Service changes this paradigm with X Series.
8×8 X Series
The 8×8 X Series transforms the customer experience by enabling customers and employees to interact in one system of engagement. Enterprises can now optimise valuable moments of engagement with one set of data in one system of intelligence. The results are faster time to resolution at a lower cost and a better experience for customers and employees.
This 3rd Wave of enterprise communications brings the power we have as consumers to the business world, creating one system of engagement and in turn, one system of intelligence.
With a single cloud engagement solution, you can now arm employees with the tools they need to communicate, collaborate and access the organisation’s most valuable data and experts in one intelligent, easy to manage solution. One engagement platform allows you to move at the speed of employee and customer expectations, leading to less churn and more revenue.
- An easy transition from collaboration to phone to video
- Full context with every live interaction
- Centralised team messaging with all collaboration platforms
- Data analytics on every employee and customer interaction
- Supervisor enablement and agent feedback
- Intelligent interaction between employees and customers
It’s all about the X
X is a series of plans that have increasingly powerful engagement capabilities. Each X in the series builds on the previous plan.
X2 and X4 deliver a superior employee experience. This single solution for voice, chat, video, meeting, and content sharing across a unified mobile experience enables your team to collaborate from anywhere on any device. Our mobile and desktop applications integrate with your CRM and other systems of record, allowing employees to have context-rich communication anytime, anywhere.
X6 and X8 deliver improved employee experience and deep customer engagement. By providing complete context and easy access to subject matter experts, customer service and sales teams are able to increase the speed to resolution and accelerate revenue. What sets our 8×8 solution apart is its ability to provide real-time insights into the voice of the customer and your business through advanced analytics including 8×8 patented speech analytics, graphical interaction flows, granular interaction search and usage reports.
One System of Engagement, One System of Intelligence
X2 – Integrated communications
- One-click from chat to voice to video
- Cross-platform team messaging
- Google integration
- Mobile to desk/conference phones to desktop
X4 – Smarter global engagement
- Unlimited global calling across 46 countries
- Meetings for up to 50 participants
- Interaction analytics
X6 – Speed to resolution
- One-click subject matter expert access
- CRM integration
- Customer engagement analytics
X8 – Customer experience transformation
- Integrated voice, email, web chat and social
- Advanced speech and interaction analytics
- Quality, collaborative performance management