Monitor how efficiently and effectively you are dealing with your customers
Call Logging Solutions
Call logging solutions show you how efficiently and effectively you are dealing with your customers and gives you the information you need to drive constant improvement.
We offer a range of call logging solutions with reporting capabilities that are unrivalled and are so comprehensive, flexible and easy to use that you will soon see measurable results throughout your business.
These include powerful reporting solutions for single and multisite users who want to take affordable call logging to the next level of sophistication. They offer a full range of customisable reports for cost control, response management, traffic analysis, account code billing and much more.
Manage and improve the use of telecommunications throughout your business, with a wide and flexible range of reports that show you exactly what is going on in a format that is easy to understand and tailored to your business.
Features and benefits
Most businesses can see immediate cost savings of up to 15% on calls as well as the associated savings in staff time on those calls. Call recording can pay for itself within three months.
- Reduce Costs – See an immediate reduction in business costs of up to 15%.
- Retain Customers – Answer telephone calls quickly and handle them effectively.
- Increase Sales – Ensure increased levels of telesales are being made to drive new sales.
- Improve Performance – Work with staff to develop their telephone and telesales techniques.
- Detect Fraud – Identify potential telephone fraud early and avoid huge expense.
How we can help
Our specialist consultants can guide you through the options available when it comes to call logging in order that you choose a solution that is right for your business.
Our pre and post sales engineers can deploy your chosen call recording solution quickly and efficiently organising the appropriate training to ensure you achieve what you want from the facility.