Helping organisations migrate successfully to the cloud
With more employees working from home and on the go, increasingly global markets and ever-changing customer demands, today’s workforce often requires decision makers to think beyond the traditional phone systems of days past. Opus offers a complete range of public, private and virtualised Cloud Telephony solutions from industry leading manufacturers such as Mitel, Gamma and 8×8. Employees have access to the same easy-to-use features and functionality whether they are in the main office, working from a remote location or on the road, with business wide numbering and extension-to-extension dialling for all sites globally.
Our Cloud telephony solutions
Hosted or Cloud Telephony is being adopted by an increasing number of organisations as a means to refreshing their communications technology and a boost to competitive advantage, without the need for large capital investment.
An alternative to buying and maintaining an on-premises telephone system, hosted or cloud telephony offers a fully managed service, with maintenance and software updates taking place automatically in remote secure data centres.
Our current performance
Access enterprise level features
Opus offers a choice of cloud telephony solutions, all delivering enterprise level features and functionality regardless of the size of your business. Our solutions are provided via fully managed data centres to deliver a future-proofed services with carrier grade resilience and security.
We are able to offer you the choice or public or private cloud or Internet as a Service options, so whether you want an off-the-shelf public internet-based cloud telephony service or a custom designed and privately managed and networked cloud solution, the experienced team at Opus can help you.
Cloud telephony hosts a wealth of benefits
Our cloud-based telephony services require minimal-to-no on-site equipment, eliminating the need for equipment that requires valuable time from IT staff and space in your building.
Employees have access to the same easy-to-use features and functionality whether they’re in the main office, working from a remote location or on the road.
Our cloud telephony services integrate easily with popular back-office cloud solutions, such as CRM, ERP and other apps, which helps turn a cloud phone system into a communications hub that enhances productivity and collaboration.
When to migrate to the cloud
Your business needs to focus on what makes it great, not the details of implementing and managing a communications platform. When should you consider migrating to the cloud?
Rapid Growth – The built-in flexibility of the cloud makes it a great fit for companies that need to scale.
Multiple Locations – If you’re moving or adding offices, cloud systems make it simple to add new users quickly.
Limited IT Resources – Cloud communications offer expert installation, ongoing support and automatic software upgrades.
Legacy Equipment – If it’s time for a technology refresh, there’s no better time to consider moving your communications to the cloud.
A Need to Improve the Customer Experience – Cloud-based solutions offer greater integration opportunities that, in turn, can help you meet the distinct needs of your customers.
Competitive Pressures – The increased agility of a cloud solution can help you increase productivity, retain and attract top talent and more easily set your business apart in competitive markets
Our fully integrated service offering
All encompassing private and cloud unified comms solutions.
Fully managed, cloud based omni-channel contact centre solutions.
Complete business mobile solutions inc. device management and call recording.
Market leading outsourced IT, Microsoft and cyber security solutions.
Connectivity solutions including internet, SD WAN, MPLS, voice & connectivity.
Document management systems and managed print services.
Frequently Asked Questions - Cloud Telephony
Cloud telephony enables businesses to operate their phone systems via an internet connection.
Cloud telephony operates through the transformation of analog voice signals into data packets, subsequently conveyed over the internet. Once a number is dialled, a third-party VoIP (Voice over Internet Protocol) service provider manages the call routing procedure efficiently.
Hosted and cloud-based phone systems are not the same but because they are used interchangeably they often mislead people.
Cloud telephony empowers users to initiate calls from any internet-enabled computer or mobile device, cloud telephony liberates businesses from the obligation to procure and maintain costly standalone hardware, like conventional PBX boxes and handsets.