Opus Blog - Opus Tech

Contact Centre

How to Reduce Contact Centre Costs Without Hurting CX

April 17, 2025

Awards

Opus is the only MSP to be awarded the Service Mark Distinction grade from the Institute of Customer Service

March 21, 2025

Contact Centre

5 Useful AI Tools for Contact Centres and CX Directors

March 7, 2025

Five 9

Opus awarded EMEA Partner of the Year and Partner Marketing Excellence at Five9 Global Partner Awards

February 4, 2025

Microsoft

A Guide to the Microsoft Price Increase and License Renewals 2025

January 14, 2025

Agent Assist blog image

Contact Centre

How to boost contact centre efficiency in FinServ organisations using Agent Assist

August 27, 2024

Finance companies speech analytics blog

Contact Centre

What insight can FinServ companies get from Speech Analytics?

July 20, 2024

Opus Vivid Vision Conference 2024

Opus

Vivid Vision Event 2024 – One Year On

June 17, 2024

ID&V blog

Contact Centre

The benefits of automating ID&V In FinServ businesses

April 5, 2024

News

Opus and Infinity form Strategic Partnership

March 14, 2024

Public Sector

Opus recognised on NHS Better Purchasing Framework

March 7, 2024

Contact Centre

How FinServ companies can benefit from Conversational IVR

February 8, 2024

Microsoft

What is Microsoft Teams Phone Mobile?

December 8, 2023

Microsoft

What is Microsoft 365 Copilot and how do you start using it?

November 27, 2023

BEST COMPANIES V GOOD copy

News

Opus is one of the UK’s Best Companies

November 7, 2023

Contact Centre

Hosted Contact Centres

October 31, 2023

EE Business Mobile Contracts

Mobile

Benefits of buying EE from a reseller

September 20, 2023

Contact Centre

Benefits of Cloud Contact Centre Solutions

September 6, 2023

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