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INDUSTRY RECOGNITION
OUR AWARDS &
ACCREDITATIONS
Opus have been awarded an impressive range of accreditations
and industry awards.
Opus have won several industry awards
Opus are highly regarded within the telecoms, IT and Mobile industry. We have won several leading industry awards and are accredited by several governing bodies all of which are listed below.
Recent Awards
WINNERS
Best Enterprise UC Solution
HIGHLY COMMENDED
Best Enterprise Contact Centre Solution
FINALISTS
Best SME Contact Centre Solution
FINALISTS
Cloud Service Provider of the Year
FINALISTS
Large Business of the Year
WINNERS
Best Customer Service
FUTURE CONNECT 2023 – TALK TALK WHOLESALE
WINNERS: Fastest Growing Cloud Partner of the Year 2023
INFINIGATE CLOUD AWARDS 2023
WINNERS: UK Security Partner of the Year
FINALISTS: UK Modern Workplace Partner of the Year
EE NEW PARTNER OF THE YEAR 2022
We were awarded the New Partner of the Year award at BT’s annual Champions Day.
WINNERS: New Partner of the Year Award
COMMS BUSINESS AWARDS 2023
FINALISTS: MSP of the Year Award
DOUBLE WINNERS AT THE SURREY BUSINESS AWARDS
We were the only business to win two awards at the Surrey Business Awards 2022.
WINNERS: Company of the Year
WINNERS: Business Growth Award.
FINALISTS: Customer Service Excellence Award
COMMS NATIONAL AWARD WINNERS 2022
Out of the four categories entered at the 2022 CNA awards, Opus gained three new award titles.
WINNERS: Enterprise Reseller Deal of the Year
HIGHLY COMMENDED: Best Enterprise Contact Centre Solution
HIGHLY COMMENDED: Best SME Contact Centre Solution
VIRTUAL 1 FUTURE CONNECT AWARD WINNERS
Opus are a Virtual 1 platinum partner and were awarded the Portfolio Partner of the Year title in 2021 and also the UC Cloud Award from Virtual 1.
Other industry award wins
Our Industry Accreditations
ISO 27001 INFORMATION SECURITY MANAGEMENT
ISO/IEC 27001 is a globally recognised standard for information security management systems, which specifies the requirements for establishing, implementing, maintaining, and continually improving an organisation’s information security management system. The standard promotes a risk-based approach to information security and is designed to help organisations manage and protect their valuable information assets.
The benefits of implementing the ISO/IEC 27001 standard include building trust with customers, stakeholders, and employees by demonstrating a commitment to information security, complying with relevant laws and regulations, ensuring the confidentiality, integrity, and availability of information, and establishing a culture of information security throughout the organisation. In addition, the standard provides a systematic approach to managing information security risks, which can help organisations to proactively identify and mitigate potential threats and vulnerabilities.
CYBER ESSENTIALS PLUS
Cyber Essentials is a UK government-backed, industry-supported scheme that provides a set of basic technical controls to help organisations protect themselves against common cyber threats.
Cyber Essentials Plus is an extension of the Cyber Essentials certification, which includes an independent assessment of an organisation’s cyber security measures. The benefits of Cyber Essentials Plus accreditation for Opus include customer reassurance, protection of sensitive data and intellectual property, compliance with tender requirements, and increased IT awareness.
Additionally, Cyber Essentials Plus includes authenticated vulnerability scanning, vulnerability scanning of external infrastructure, password guessing tests, email attachment and web browser download checks, and review of mobile devices.
Opus must ensure that its IT systems are updated and security controls remain effective to maintain its Cyber Essentials Plus accreditation. The ongoing checklist includes keeping software up to date, using suitable firewalls, ensuring strong passwords are used, changing passwords regularly, ensuring patch management processes are robust, and ensuring device software and applications are up-to-date.
The systematic approach of ISO 14001 helps Opus to identify opportunities for improvement, such as reducing waste and pollution, conserving energy and materials, and enhancing our environmental performance.
ISO 9001 QUALITY MANAGEMENT
ISO 9001 Quality Management systems. Its main objective is to help businesses consistently meet and exceed customer requirements and expectations while improving their internal processes and operations.
By implementing ISO 9001, Opus has demonstrated our commitment to providing high-quality products and services while continuously seeking ways to improve our business processes. This, in turn, leads to improved customer satisfaction, increased efficiency, and a better reputation in the market.
The systematic approach of ISO 14001 helps Opus to identify opportunities for improvement, such as reducing waste and pollution, conserving energy and materials, and enhancing our environmental performance.
ISO 14001 ENVIRONMENTAL MANAGEMENT
ISO 14001 is a widely recognised standard for environmental management systems. By implementing ISO 14001, Opus can demonstrate its commitment to protecting the environment, reducing its environmental impact and complying with relevant laws and regulations. The systematic approach of ISO 14001 helps Opus to identify opportunities for improvement, such as reducing waste and pollution, conserving energy and materials, and enhancing our environmental performance.
SERVICE MARK ACCREDITED
ServiceMark accreditation is important for Opus because it recognises the company’s commitment to providing excellent customer service. By achieving ServiceMark, Opus has identified its strengths and areas for improvement, allowing the company to improve its services and increase customer satisfaction. The accreditation also helps improve customer retention, trust, and loyalty, which can lead to increased efficiency and business success.
Additionally, ServiceMark motivates and engages employees, as they see the company’s commitment to service excellence. Achieving ServiceMark demonstrates to customers, employees, and other stakeholders that Opus is committed to providing outstanding customer service.
LIVING WAGE EMPLOYER
The Living Wage is a campaign aimed at ensuring workers receive a wage that covers the basic cost of living. The rate is calculated based on the cost of living in the UK and is reviewed annually. The Living Wage is currently set at £9.90 per hour outside of London and £10.85 per hour in London, which is higher than the UK government’s minimum wage. Becoming a Living Wage employer can have a number of benefits for businesses, including improving staff morale and reducing staff turnover.
DISABILITY CONFIDENT COMMITTED
Disability Confident organisations play a leading role in changing attitudes for the better, changing behaviour and cultures in their own businesses, networks, and communities, and reaping the benefits of inclusive recruitment practices. Inclusive recruitment practices can help to reduce barriers and ensure that disabled people are given equal opportunities to secure employment. Retention-focused activities can also help to support disabled employees once they are in the workforce, which can lead to improved job satisfaction, productivity, and overall business performance. By taking steps to increase the representation of disabled people in your contract workforce, Opus is not only promoting a more inclusive workplace but also potentially benefiting from the skills and talents of a wider pool of candidates.
FEDERATION OF COMMUNICATION SERVICES MEMBER
Opus being a member of FCS, a not-for-profit industry association, provides several benefits such as the opportunity to participate in shaping FCS policy positions, escalating commercial issues, and joining delegations to Ofcom or government or EU departments. FCS represents the B2B market for voice and data communications, including dealers, manufacturers, re-sellers, and support industries. FCS exists to ensure that citizens, consumers, business people, regulators, and policy-makers understand and value the unique contribution of communications to our national life and international competitiveness. As a condition of membership, companies sign the FCS Code of Conduct for good business practice and commit to trade legally and ethically at all times, thus ensuring that FCS members abide by ethical code of business practice.
WE ARE COMMITTED TO ACHIEVING NET ZERO COMMISSIONS BY 2050
Opus has committed to achieving Net Zero emissions by 2050 and has set specific carbon reduction targets. The completed carbon reduction initiatives such as electric company vehicles only, closing the London office, and implementing hybrid working have led to a 19.53% reduction against the 2019 baseline. Our future carbon reduction initiatives being considered are implementing energy-efficient lighting, introducing electric-only vehicles, and working with the landlord to switch to renewable energy. Additionally, we are researching investing in technology for remote interaction and exploring hotel booking platforms to reduce carbon footprint from hotel bookings.
Notwithstanding this fact, Opus is compliant with the Modern Slavery Act 2015 and is committed to supporting and achieving its goals. It’s also important that Opus recognises the role of its suppliers and partners in the company’s success and values building strong relationships with them. By doing so, Opus can work towards ensuring that its supply chain is also free from modern slavery and unethical practices.
COMPLIANT WITH THE MODERN SLAVERY ACT
Opus is an SME involved in the supply, configuration and support of telecommunications solutions to the Public and Private Sector with a turnover below the required limit for declaration under the Modern Slavery Act 2015.
Notwithstanding this fact, Opus is compliant with the Modern Slavery Act 2015 and is committed to supporting and achieving its goals. It’s also important that Opus recognises the role of its suppliers and partners in the company’s success and values building strong relationships with them. By doing so, Opus can work towards ensuring that its supply chain is also free from modern slavery and unethical practices.
Other Accreditations
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