Escalation
Process

Making it easy to get issues resolved

If for any reason you cannot contact the Opus representative dealing with your issue please follow the escalation process below.

LEVEL 1

Should you need additional assistance beyond that which you’ve received or are unable to contact the representative working on your request, please contact:

Melissa Heaven
Assistant Service Delivery Manager
Tel: 020 7046 6021
Email: m.heaven@opustech.co.uk

LEVEL 2

Should you need additional assistance beyond that which Assistant Service Delivery Manager was able to provide or you are unable to reach the Assistant Service Delivery Manager, please contact:

Georgina McKenna
Service Delivery Manager
Tel: 020 7046 6022
Email: g.mckenna@opustech.co.uk

LEVEL 3

Should you need additional assistance beyond that which the Service Delivery Manager was able to provide or you are unable to reach the Service Delivery Manager, please contact either of the following:

Colin Stubbs
Head of Technical Service
Tel: 020 7494 8287
Email: c.stubbs@opustech.co.uk

Stephen Brown
Head of Service Delivery
Tel: 020 7046 6023
Email: s.brown@opustech.co.uk

LEVEL 4

Should you need additional assistance beyond that which the Head of Technical Service or Service Delivery were able to provide or you are unable to reach them, please contact:

Chris Terry
Group Operations Director
Tel: 020 7046 6024
Email: c.terry@opustech.co.uk

LEVEL 5

Should you need additional assistance beyond that which the Group Operations Director was able to provide or you were unable to contact the Group Operations Director, please contact:

Michael O’Donnell
Managing Director
Tel: 020 7046 6025
Email: michael@opustech.co.uk

Please note the numbers provided forward to mobile phones out of office hours but members of staff may not always be available to take your telephone call, so please do leave a voicemail or send an email and allow at least 60 minutes before calling the next escalation point of contact.

Customer Complaints Code

To learn more about our complaints handling, please click on the link below:
Customer Complaints Code.

 

Get in touch!

Please note members of staff may not always be available to take your telephone call, so please do leave a voicemail or send an email. Should your enquiry be of an urgent nature, please call customer service on 020 8545 8545 and ask to be transferred to the relevant member of staff.