Providing 8x8 Unified Communications and Contact Centre Solutions
Opus Technology are the leading 8×8 reseller in the UK and were the first UK 8×8 platinum partner to be officially accredited to deliver their unified communications and contact centre solutions.
“Opus continue to perform at the highest level from end to end through to sales and delivery into in-life support.. they are a true leader in their field”.
Darren Foster – 8×8 Director of Global Professional Services
8x8 were recognised in the Gartner Magic Quadrant for UCaaS and CCaaS in 2022
As an accredited 8×8 reseller, Opus provide the full 8×8 solution portfolio which includes voice (UCaaS), video, chat and contact centre solutions (CCaaS), designed to accommodate the needs of SME to enterprise level businesses.
Coupled with our outstanding service offering, Opus empower our clients to effortlessly integrate 8×8 technology, and enhance their customer experience with the reassurance they are supported by our service desk of vendor trained, specialist 8×8 engineers.
ANALYTICS & REPORTING
Real time analytics, historical reporting, customisable dashboards, speech analytics and third party integrations help you use insight to improve performance.
MULTI CHANNEL CAPABILITY
Clients can seamlessly communicate with customers through their preferred channel, including voice, video, chat, email, and social media to provide a consistent and personalised experience.
8x8's guaranteed reliability provides businesses with peace of mind, knowing that their communication and contact centre platform is stable, reliable, and backed by a comprehensive SLA.
Backed by certifications including SOC, ISO and more, 8x8 solutions provide businesses with a high level of protection against a wide range of security threats and vulnerabilities.
ONE CENTRAL PLATFORM
As the leading 8x8 partner, we also provide their Experience Communications as a Service solution XCaaS
8×8’s XCaaS is a unified platform that integrates voice, video, messaging, and contact centre capabilities to allow businesses to communicate and collaborate in real-time from anywhere, using any device.
Key features include high-definition audio and video conferencing, a cloud-based contact centre, unified messaging and collaboration tools, integration with leading business applications, and advanced analytics and reporting capabilities to gain insights into customer behaviour.
8x8 seamlessly integrates with Microsoft Teams Voice
8×8’s Microsoft Teams integration enables businesses to integrate their 8×8 cloud-based communication system with Microsoft Teams. Key features include direct routing, one-click calling, presence synchronisation, voicemail integration, and screen sharing. This enables users to make and receive voice and video calls, send and receive messages, and share screens from within the Microsoft Teams interface.
Why do clients choose to partner with Opus?
It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.
We are technology agnostic and only deliver a business outcome driven approach.
SERVICE LEVEL PROMISE
We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.
We're a 8x8 platinum partner and authorised reseller of contact centre solutions
8×8’s contact centre solutions provide businesses with advanced features such as intelligent call routing, interactive voice response (IVR), workforce management, omnichannel support, and analytics and reporting to manage customer interactions more efficiently, improve customer satisfaction and streamline operations.
The 8×8 contact centre solution is flexible and scalable, allowing businesses to add or remove features and users as needed and easily integrates with a range of leading business applications such as Salesforce and Microsoft Dynamics 365.
8x8 contact centre integration for Microsoft Teams
8×8 contact centre Integration for Teams enables businesses to integrate their cloud-based contact centre solution with Microsoft Teams. Agents can access all the features of the 8×8 contact centre directly within the Teams interface, including call controls, screen pop, call recording, and quality management.
The Teams integration allows for agent presence synchronisation and status management, improving communication and collaboration between agents and supervisors.
Delivering a world class customer experience
Opus focus on delivering tailored technology with purpose and building long-term partnerships together with our clients.
Read our live client feedback
Our fully integrated service offering
All encompassing private and cloud unified comms solutions.
Fully managed, cloud based omni-channel contact centre solutions.
Complete business mobile solutions inc. device management and call recording.
Market leading outsourced IT, Microsoft and cyber security solutions.
Connectivity solutions including internet, SD WAN, MPLS, voice & connectivity.
Document management systems and managed print services.
Frequently Asked Questions - 8x8
Yes, if enabled by your phone system administrator, you can record your calls in 8×8 to review important conversations or track call quality as permitted by your organisation.