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STRATEGIC PARTNERS
THE UK’S #1 8X8 PARTNER
Opus are an accredited 8×8 partner and reseller.
Providing 8x8 Unified Communications and Contact Centre Solutions
Opus Technology are the leading 8×8 reseller in the UK and were the first UK 8×8 platinum partner to be officially accredited to deliver their unified communications and contact centre solutions.
“Opus continue to perform at the highest level from end to end through to sales and delivery into in-life support.. they are a true leader in their field”.
Darren Foster – 8×8 Director of Global Professional Services
8x8 were recognised in the Gartner Magic Quadrant for UCaaS and CCaaS in 2022
As an accredited 8×8 reseller, Opus provide the full 8×8 solution portfolio which includes voice (UCaaS), video, chat and contact centre solutions (CCaaS), designed to accommodate the needs of SME to enterprise level businesses.
Coupled with our outstanding service offering, Opus empower our clients to effortlessly integrate 8×8 technology, and enhance their customer experience with the reassurance they are supported by our service desk of vendor trained, specialist 8×8 engineers.
The core features of
ANALYTICS & REPORTING
Real time analytics, historical reporting, customisable dashboards, speech analytics and third party integrations help you use insight to improve performance.
MULTI CHANNEL CAPABILITY
Clients can seamlessly communicate with customers through their preferred channel, including voice, video, chat, email, and social media to provide a consistent and personalised experience.
ARTIFICAL INTELLIGENCE
8x8's AI-powered insights and workflows enable clients to analyse their UC and contact centre data and automate tasks to provide an efficient and personalised customer service.
GUARANTEED RELIABILITY
8x8's guaranteed reliability provides businesses with peace of mind, knowing that their communication and contact centre platform is stable, reliable, and backed by a comprehensive SLA.
HIGHLY SECURE
Backed by certifications including SOC, ISO and more, 8x8 solutions provide businesses with a high level of protection against a wide range of security threats and vulnerabilities.
ONE CENTRAL PLATFORM
8x8 is a central platform for both UC and contact centre solutions which streamlines communication and collaboration processes and ensures management is made easy.
As the leading 8x8 partner, we also provide their Experience Communications as a Service solution XCaaS
8×8’s XCaaS is a unified platform that integrates voice, video, messaging, and contact centre capabilities to allow businesses to communicate and collaborate in real-time from anywhere, using any device.
Key features include high-definition audio and video conferencing, a cloud-based contact centre, unified messaging and collaboration tools, integration with leading business applications, and advanced analytics and reporting capabilities to gain insights into customer behaviour.
8x8 seamlessly integrates with Microsoft Teams Voice
8×8’s Microsoft Teams integration enables businesses to integrate their 8×8 cloud-based communication system with Microsoft Teams. Key features include direct routing, one-click calling, presence synchronisation, voicemail integration, and screen sharing. This enables users to make and receive voice and video calls, send and receive messages, and share screens from within the Microsoft Teams interface.
Why do clients choose to partner with Opus?
OUTSTANDING CUSTOMER
EXPERIENCE
It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.
COMMITTED
TO HIGH
STANDARDS
Our world class expertise is delivered by our internal teams and best of breed tech partners.
FULLY TAILORED
STRATEGIC
SOLUTIONS
We are technology agnostic and only deliver a business outcome driven approach.
CONSISTENT
SERVICE LEVEL PROMISE
We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.
We're a 8x8 platinum partner and authorised reseller of contact centre solutions
8×8’s contact centre solutions provide businesses with advanced features such as intelligent call routing, interactive voice response (IVR), workforce management, omnichannel support, and analytics and reporting to manage customer interactions more efficiently, improve customer satisfaction and streamline operations.
The 8×8 contact centre solution is flexible and scalable, allowing businesses to add or remove features and users as needed and easily integrates with a range of leading business applications such as Salesforce and Microsoft Dynamics 365.
8x8 contact centre integration for Microsoft Teams
8×8 contact centre Integration for Teams enables businesses to integrate their cloud-based contact centre solution with Microsoft Teams. Agents can access all the features of the 8×8 contact centre directly within the Teams interface, including call controls, screen pop, call recording, and quality management.
The Teams integration allows for agent presence synchronisation and status management, improving communication and collaboration between agents and supervisors.
Read our live client feedback
Frequently Asked Questions - 8x8
8×8 Inc. is an American provider of Voice over IP products. Its products include cloud-based voice, contact centre, video, mobile and unified communications for businesses.
If you have already shortlisted Five9 and 8×8 as a cloud-based contact centre solution option for your business, it’s essential to carefully assess your specific requirements to determine which of these platforms are best suited to your needs. Read all about the core differences in our 8×8 vs Five9 page.
Yes, if enabled by your phone system administrator, you can record your calls in 8×8 to review important conversations or track call quality as permitted by your organisation.
8×8 is a Unified Communications as a Service (UCaaS) platform that offers cloud PBX capabilities such as unlimited calling, SMS, automated call-attendant, call distribution, recording, three-way calling, visual voicemail, and fax services.
Find out more about how Opus can add value to your business
Reigate Office
London Court
39 London Road
Reigate
Surrey
RH2 9AQ
London Office
60 Cannon Street
London
EC4N 6NP
Hitchin Office
2nd Floor Regal Chambers
49-51 Bancroft
Hitchin
Hertfordshire
SG5 1LL