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IT SERVICES
OUTSOURCED IT SUPPORT SERVICES
Fully managed outsourced IT support and consultancy for SME and mid- market organisations
24/7 UK SERVICE DESK
B CORP CERTIFIED
SERVICE MARK ACCREDITED
ESTABLISHED IN 1992
The UK's market-leading outsourced IT service provider
Outsourcing your IT gives your business access to an experienced team of IT specialists without the cost, complexity and risk of building every capability in-house. Opus can take responsibility for your day-to-day IT operations, from user support and infrastructure management to cyber security, cloud and strategic technology planning.
Whether you’re replacing an internal IT function, moving away from an incumbent provider or looking to outsource specific areas of IT, we’ll build an outsourcing model around your business. Opus takes on the IT functions you need support with, from day-to-day IT support and infrastructure management to security and technology planning, with the scope and duration of your coverage tailored to your business needs.
What is outsourced IT support?
Outsourced IT support is when a business appoints an external IT provider to take responsibility for some or all of its technology operations. This can include supporting users, managing infrastructure, monitoring systems, cyber security, cloud services, backup and recovery, and strategic IT planning.
Businesses can fully outsource their IT function or retain selected responsibilities internally. The right model depends on the organisation’s existing IT capability, technical requirements, risk profile and growth plans.
Already have an internal IT team? Explore our Co-Managed IT Support service.
What makes Opus different?
We’re B Corp certified
Trust you’re working with a company that is committed to responsible business practices. B Corp status sets Opus apart and enhances the strategic insight and technology solutions we deliver to our clients.
5* Feefo Rating
Our customers recognise the service level excellence from all areas of our business, eg. sales right through to support and finance. And we’re proud of our 5/5 average customer rating on Feefo and have received over 700 reviews from a diverse range of clients.
99.2% First-Time Fix on a P1
We give our customers added peace of mind. Just knowing your next outsourced IT service provider delivers a fast first-time fix on over 99% of P1 incidents, gives added reassurance that our Service Desk expertise is best in class.
Why do businesses outsource their IT?
With Opus, your business gains access to a specialist team of IT support consultants without the overheads associated with an in-house IT team.
Businesses typically consider IT outsourcing when:
- IT recruitment and retention costs are increasing
- A key IT employee leaves or the business is restructuring
- Service quality has become inconsistent
- Cyber security requirements exceed internal expertise
- The organisation needs 24/7 support
- Growth is putting pressure on the existing IT function
- Technology projects are being delayed by BAU demands
- Leadership wants predictable IT operating costs
What parts of IT can you outsource to Opus?
| IT Function | What Can Be Outsourced |
|---|---|
| End-User Support | Service desk support, user issues, device management and escalation. |
| IT Infrastructure | Servers, networks, monitoring, maintenance, patching and performance management. |
| Cyber Security | Threat monitoring, endpoint security, vulnerability management and incident response. |
| Microsoft Cloud | Microsoft 365, Azure, Teams, Entra ID and Intune management and support. |
| Backup & Recovery | Backup management, disaster recovery planning and business continuity support. |
| IT Projects | Cloud migrations, infrastructure upgrades, office moves and technology transformation. |
| IT Strategy | Technology roadmaps, governance, budgeting, supplier management and strategic consultancy. |
Should you outsource your IT?
Deciding whether to outsource your IT often comes down to whether your internal resources can provide the capacity, specialist expertise and level of resilience your business now requires. As organisations grow, maintaining every IT capability in-house can become increasingly expensive and difficult to manage.
Growing pressure on your internal resources
If IT issues are consuming management time, projects are being delayed or your business is reliant on a small number of key IT employees, outsourcing can provide immediate access to additional expertise and capacity. It can also reduce the challenges associated with recruiting, retaining and training specialist IT professionals.
Increasing security and technology requirements
Cyber security, cloud technologies and compliance requirements continue to increase the demands placed on internal IT teams. Outsourcing gives your organisation access to specialists across areas such as Microsoft, cyber security, infrastructure, backup and disaster recovery without needing to recruit individual experts for every discipline.
The need for greater scalability and predictable costs
IT outsourcing can also make it easier to scale your technology resources as your organisation grows. Rather than continually increasing permanent headcount, you can access additional support when required while moving towards more predictable monthly IT costs.
Thinking of switching your IT outsourcing provider?
Switching your IT outsourcing provider doesn’t have to mean disruption or losing control. Whether you’re moving from another provider or transitioning from an internal IT model, Opus will build the level of outsourced support around your requirements.
We’ll help manage the transition from your current provider, agree on responsibilities and keep you informed throughout the onboarding process. Whether you need outsourced, managed or co-managed IT support, we’ll help you choose the right level of service, with clear costs and the flexibility to adapt your support as your requirements evolve.
Already have an established internal IT team? Co-Managed IT Support may be a better fit if you want to retain your existing team while adding specialist expertise and capacity. If you’re looking for ongoing proactive management of your IT environment, explore our Managed IT Support services.
Current performance metrics
Customer experience is at the heart of the business and we give our customers the reassurance that
the service received alongside their outsourced IT support will surpass expectations.
NET PROMOTER SCORE
90
Month on month we survey our customers to ensure our customer experience levels remain consistently high
CUSTOMER SATISFACTION
97.5 %
CSAT is measured closely to ensure our customers are satisfied with their products, services, and interactions with Opus
FIRST TIME FIX ON A P1
99.2 %
We pride ourselves on delivering fast first time fix rates to ensure faults are resolved quickly on P1 incidents
Our strategic partners
We adopt an agnostic approach to IT technology, partnering with world-renowned vendors such as Microsoft, Sophos, Mimecast, Cisco Meraki, and Acronis. This gives you the freedom to choose the best technologies suited to your business’s needs without being tied to any specific brand or platform.
CLIENT CASE STUDY
We helped modernise Westminster Wealth Management’s IT infrastructure to cut monthly costs by £3,000 and boost productivity by 15%.
Questions to consider ahead of outsourcing your IT support
If you don’t want a fully managed IT service, then our IT outsourcing can complement your internal team by handling day-to-day support, specialist tasks, or capacity gaps, helping your internal team focus on strategic priorities. Co-managed IT support is something we specialise in. We can provide extra expertise to help support your internal teams, rather than replace them.
With outsourced IT, you retain oversight of your IT strategy, priorities, and policies. A good provider works transparently with clear responsibilities, reporting, and agreed service levels.
What actually happens when we switch from our current provider and how long does it take to migrate?
The process will include discovery, documentation, knowledge exchange, and service setup. This means timescales vary by complexity, but a structured transition helps minimise disruption. Book a call with one of our consultants who can talk you through the process and answer any questions you have.
What is the difference between outsourced IT support, managed IT support, and co-managed IT support?
Outsourced IT support replaces or supplements internal IT, managed services offer ongoing management, and co-managed support works alongside an existing IT team.
Cost depends on user numbers, required services, infrastructure, and support levels. Pricing is usually agreed upfront, helping companies budget more predictably.
Our outsourced IT support contracts are over a 36-month term. As a reputable provider, we will clearly explain renewal, notice, and transition terms from the start.
Why Opus?
Our fully outsourced IT support services provide our customers with world-class proactive IT expertise and outstanding service levels.
Outstanding customer experience: Enjoy faster issue resolution, reduced operational costs, proactive problem-solving and minimal disruptions to your business – and see why Opus has a 97.5% customer satisfaction rate.
Scalable outsourced IT services: Fully outsource your business’s IT function or partially delegate elements that may exceed your internal capabilities or those of your current outsourced service provider.
Cost-effective solution: Our outsourced IT services are scoped to the support you actually need, when you need it. You’ll receive comprehensive support from our award-winning Service Desk, granting access to a team of highly skilled, vendor-trained IT consultants around the clock.
30+ years of experience: Established in 1992, Opus has decades of experience delivering outsourced IT support to organisations across the UK and beyond.
Measurable impact: Enjoy greater efficiency, security and productivity, with clear cost savings.
Low customer churn rate: Our 2% customer churn rate reflects our commitment to building long-term, purposeful partnerships.
Opus have 700+ 5 Star Feefo Reviews
Our customers recognise our expert support and best-in-class service. And we’re proud of our 5/5 average customer rating on Feefo based on reviews from a diverse range of clients.
Comprehensive Outsourced IT Services
Our outsourced IT support services are designed for modern businesses – giving you access to a proactive, strategic IT function, rather than simply providing reactive break-fix cover. Benefit from extensive efficiency, security and productivity, all with next-level value and cost savings.
Benefit from around-the-clock infrastructure monitoring, enhanced security and scalable cloud management
Benefit from proactive system monitoring, layered cyber security and predictable monthly costs.
Gain 24/7 threat detection, compliance support and endpoint protection.
Benefit from expert licensing guidance, tailored cloud deployment and ongoing technical support.
Protect your operations and minimise downtime through risk assessments, cloud-based backup tools (BaaS and DRaaS) and crisis response planning that restores critical systems quickly after a failure or attack.
Secure your organisation against digital threats, align technology strategy with your security goals and improve daily IT operations.
Long term partnerships aligned with your IT strategy
Opus stands out among managed IT support providers by fostering long-term partnerships built on trust. Our clients form strong relationships with their dedicated Account Managers from the very beginning, ensuring continuity and a deep understanding of their unique business processes. This commitment to personalised service is evident in our outstanding 2% customer churn rate.
At Opus, clients have a dedicated and trusted contact who thoroughly understands their business goals and vision. This strategic partnership allows us to align our services with your objectives, resulting in enhanced satisfaction and long-term collaboration.
The business benefits of outsourcing your IT
Opus’s outsourced IT support delivers measurable business value across cost, security, agility, and expertise. Below is a concise overview of what you gain by partnering with Opus and how we enable it with best-in-class service delivery.
| Business Value Delivered | Immediate Benefits Gained |
|---|---|
| Cost-Effective IT | Fixed monthly fees eliminate hiring and training overhead, providing broad specialist expertise under one contract. |
| Access to Specialist Expertise | Vendor-certified engineers and accredited consultants across Microsoft, security, cloud and network technologies. |
| Latest Technology Access | Access modern tools and platforms that are fully managed and regularly updated to help keep your business secure and competitive. |
| Scalable & Flexible Support | Support that can scale up or down as your requirements change, including 24/7 monitoring and service desk options. |
| Security, Uptime & Compliance | Proactive monitoring, cyber security, backup, disaster recovery and compliance support to improve resilience and reduce risk. |
| Strategic IT Roadmap & Consultancy | Dedicated consultancy and technology roadmapping aligned with your evolving business requirements and long-term objectives. |
IT outsourcing vs managed IT vs co-managed IT: What’s the difference?
IT outsourcing, managed IT support and co-managed IT support are closely related, but the right model depends on how much responsibility you want to retain internally. Understanding the differences can help you choose the right approach for your organisation.
| IT Support Model | Best Suited To |
|---|---|
| IT Outsourcing | Organisations looking to transfer some or all responsibility for their IT function to an external specialist, reducing internal resource requirements while gaining access to broader expertise. |
| Managed IT Support | Organisations that want an IT partner to proactively manage, monitor and support their technology environment through an ongoing managed service. |
| Co-Managed IT Support | Organisations with an established internal IT team that want to retain control while gaining additional capacity, specialist expertise or support for specific areas and projects. |
Read our live client feedback
Commonly asked questions about our IT Outsourcing services
Outsourced IT support is when a business appoints an external provider to take responsibility for some or all of its IT function. This can include end-user support, infrastructure, cyber security, cloud services and strategic IT planning.
Managed IT support is a form of IT outsourcing focused on the ongoing proactive management, monitoring and support of your IT environment. In practice, the terms can overlap, but IT outsourcing is the broader approach and can involve transferring responsibility for specific services or the majority of your IT function to an external provider.
Outsourced IT support can deliver cost efficiencies by providing access to expertise, round-the-clock support, proactive management and access to specialist software and tools for a fixed monthly fee. Read our complete guide on the benefits of outsourcing IT to find out more.
Businesses commonly choose to outsource their IT to a third-party specialist to get access to advanced levels of IT expertise for a lower cost than employing an in-house team. Outsourced IT services also scale effortlessly with your business – something many organisations struggle to manage with an in-house IT team.
We provide a wide range of outsourced IT support contracts over a 36 month duration, the cost depends on your requirements. IT support during office hours is inclusive and there is the option for our clients to upgrade to 24/7 cover if required.
Technical support, IT consultancy, backup, IT security and network connectivity can be provided within our outsourced IT contracts.
Opus supports organisations across a wide range of industries, including legal, financial services, manufacturing, healthcare, education, charities, the public sector and retail. Our IT support is tailored to each company’s operational, security and compliance requirements.
Opus can work alongside your internal IT team, providing additional expertise, resources and support where needed while allowing your in-house team to retain control of key systems.
Opus onboarding starts with understanding your existing IT environments, business goals and support needs. The team documents your systems, reviews infrastructure, introduces monitoring and security tools and coordinates with your current provider to ensure a smooth handover with minimal disruption.
Opus supports many business technologies, including Microsoft 365, cloud services, networks, cyber security solutions, servers, devices and core IT infrastructure tailored to each organisation’s requirements.
Opus can support multi-site organisations by providing consistent IT support, monitoring, security and infrastructure management across every location. This helps your business maintain reliable systems, standardised processes and a collective approach to technology.
Outsourcing IT support can help improve cyber security by providing access to specialist expertise, proactive monitoring, regular updates, security tools and ongoing support.
Outsourcing IT services can be cost-effective for many businesses. Outsourced IT support can reduce overheads compared with managing an in-house team, while providing additional expertise and support that your SME may not have access to.
Find out more about our IT Solutions, our consultants are waiting to hear from you
Reigate Office
London Court
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Reigate
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London Office
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London
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Hitchin Office
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