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IT SERVICES
OUTSOURCED IT SUPPORT SERVICES
Fully managed outsourced IT support and consultancy for SME and mid- market organisations
Opus provide a wide range of outsourced IT support services
for businesses looking to take their IT operations to the next level
As one of the leading IT outsourcing companies in the UK, our managed IT support services cover everything from 24/7 helpdesk support to network maintenance, data backup, and market leading cyber security services. With our flexible and scalable IT outsourcing solutions, you can easily adapt to changing business needs and stay ahead of the curve.
We offer an agnostic approach to IT and are accredited with world renowned vendors such as Microsoft, Mimecast, Cisco Meraki, Acronis and more to give you the freedom to choose the best suited technologies for your organisations needs without being tied to any specific brand or platform.
Benefit from outstanding customer experience and consistent service levels with outsourced IT support
Opus pride themselves in delivering a world class customer experience backed by our Service Mark accreditation from the Institute of Customer Service.
Our consistent service performance is reflected in our customer satisfaction and Net Promoter scores outlined below as well as our live customer reviews.
Current performance metrics
Opus aim to form long term strategic relationships built on trust
ONE DEDICATED CONTACT THROUGHOUT
Opus are different to the other managed IT support providers in the market. We believe in long term partnerships to ensure strategic growth. Our clients form strong relationships with their Account Managers from the start and stay with them throughout their partnership with Opus.
WE DELIVER A STRATEGIC APPROACH TO IT
Our clients have one dedicated and trusted contact that understands their business goals, visions and requirements inside and out. Coupled with our outstanding service levels, clients stay with us and recommend us to others, our 2% customer churn rate (which is outstanding) reflects this.
We are accredited with the following vendors
Access a team of vendor trained IT consultants with advanced levels of knowledge and expertise
Opus are an accredited Microsoft Solutions partner and gold and platinum status with a wide range of other industry leading vendors such as Cisco Meraki, MimeCast and Palo Alto.
Our managed IT support team is formed of specialist IT consultants, solution specialists and IT infrastructure consultants.
Our IT outsourcing service give you access to a highly skilled 24/7 UK based service desk as well as the option to take advantage of additional IT consultancy services as and when needed.
Outsourced IT support services that consistently deliver added value to your organisation
Resourcing IT departments is costly and specialist IT consultants are hard to find and come with an expensive price tag.
High performance organisations outsource their IT support to reap the benefits of 24/7 access to a team of highly skilled IT resource without the outlay of an expensive internal team.
Our flexible IT outsourcing solutions and service wrap enable you to fully optimise your IT operating costs and improve operational effectiveness throughout your organisation, delivering demonstrated value in efficiencies, productivity and cost savings.
What are the business benefits our IT outsourcing services?
Access a team of specialist IT expertise
All team of consultants have a wealth of experience and are vendor certified to ensure we deliver the highest level of expertise to our clients. Opus are fully accredited partners with the main technology vendors.
Fully scalable in line with business growth
Our IT support contracts are flexible meaning you can up and downscale your outsourced IT support requirements as your requirements change or your business grows.
Our consultants have up to date industry knowledge
With an outsourced IT support from Opus, you’ll be working with specialists in the field that are vendor trained and the first to know about the latest releases including how to avoid global price increases.
Add on specialist IT consultancy
Aside from managed IT support you can benefit from our IT consultancy services which are designed around your specific business needs, these also include IT security and dark web monitoring.
Power your business with the latest tools
Opus offers clients, highly specialist expertise and the ability to have your IT estate monitored by industry leading tools and software which can often prove unaffordable or out of reach for internal IT teams.
Strategic benefits
Our strategic outsourced IT solutions, include a level of proactive monitoring implemented as a preventative measure rather than a reactive cure. This lessens the risk of things going wrong and downtime.
Why do customers choose Opus for IT Outsourcing?
OUTSTANDING CUSTOMER
EXPERIENCE
It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.
COMMITTED
TO HIGH
STANDARDS
Our world class expertise is delivered by our internal teams and best of breed tech partners.
FULLY TAILORED
STRATEGIC
SOLUTIONS
We are technology agnostic and only deliver a business outcome driven approach.
CONSISTENT
SERVICE LEVEL PROMISE
We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.
Our core IT Outsourcing Services
FULLY MANAGED IT SUPPORT
Our fully managed IT support contracts are flexible and scalable, and designed to accommodate all types of business needs.
MICROSOFT SPECIALISTS
We are Microsoft solution specialists across the full application stack including Microsoft 365, Teams, SharePoint, Azure and Virtual Desktop.
PERFORMANCE OPTIMISATION
Unlock the potential of your cloud infrastructure with our expert Cloud optimisation services that deliver unparalleled performance and efficiency.
CYBER SECURITY SERVICES
We provide specialist IT Security services and help organisations achieve the framework requirements such as ISO 27001 and Cyber Essentials Plus.
IT STRATEGY
Our team of IT Consultants will understand your business goals and define a robust IT Strategy to ensure your IT is scalable and future proofed.
DISASTER RECOVERY
Protect your business from the unexpected with our Backup and Disaster Recovery solutions that ensuring your data is always secure and recoverable.
Read our live client feedback
Commonly asked questions about our IT Outsourcing services
Outsourced IT support offers a host of benefits from cost efficiencies, added expertise, around the clock support to proactive management and access to software and tools otherwise unaffordable. Read our outsourced IT benefits blog to find out more.
Businesses commonly choose to outsource their IT to and outsourced IT company to get higher levels of IT expertise for a lower cost than employing an in house team. Outsourced IT companies also provide specialist IT consultants to enhance your businesses IT security and infrastructure performance.
Outsourced IT support is when an organisation contracts an external managed service provider to provide technical assistance and support to an organisation’s IT infrastructure, network, data storage and their end-users.
Internal IT teams are expensive and you’ll also need to invest in continual training. With outsourced IT support you have access to a team of specialist IT consultants who are trained in the latest technology.
We provide a wide range of outsourced IT support contracts over a 36 month duration, the cost depends on your requirements. IT support during office hours is inclusive and there is the option for our clients to upgrade to 24/7 cover if required.
Retained technical support, IT consultancy, backup, IT security and network connectivity can be provided within our outsourced IT contracts.
Our fully integrated service offering
Some of our most recent cloud partner awards
Are you ready to discuss your
requirements with one of our consultants?
Reigate Office
London Court
39 London Road
Reigate
Surrey
RH2 9AQ
London Office
60 Cannon Street
London
EC4N 6NP
Hitchin Office
2nd Floor Regal Chambers
49-51 Bancroft
Hitchin
Hertfordshire
SG5 1LL