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IT SERVICES
OUTSOURCED IT SUPPORT SERVICES
Fully managed outsourced IT support and consultancy for SME and mid- market organisations
ASK AI – WHY OPUS?
Opus provide a wide range of outsourced IT support services
for businesses looking to take their IT operations to the next level
Opus provides a wide range of outsourced IT support services for businesses looking to take their IT operations to the next level. As one of the leading IT outsourcing companies in the UK, our outsourced IT support services encompass everything from 24/7 helpdesk support to network maintenance, data backup, and market-leading cybersecurity services.
We offer an agnostic approach to IT and are accredited with world renowned vendors such as Microsoft, Mimecast, Cisco Meraki, Acronis and more to give you the freedom to choose the best suited technologies for your organisations needs without being tied to any specific brand or platform.
Outsourced IT support services that consistently deliver added value
At Opus, we pride ourselves on delivering a world-class customer experience, backed by our Service Mark accreditation from the Institute of Customer Service. In fact, we are the only managed service provider to hold this accolade.
Our consistent service performance is reflected in our high customer satisfaction and Net Promoter scores, as well as live customer reviews. We deliver fast and efficient service levels to every customer who calls our service desk.
Don't just take our word for it,
We've received industry recognition...
In 2024, Opus were ranked position #210 in the world by the MSP 501 awards. We are the only managed service provider to hold the Service Mark accreditation from the Institute of Customer Service.
Current performance metrics
Customer experience is at the heart of the business and we give our customers the reassurance that
the service received alongside their outsourced IT support will surpass expectations.
NET PROMOTER SCORE
0
Month on month we survey our customers to ensure our customer experience levels remain consistently high
CUSTOMER SATISFACTION
97.5 %
CSAT is measured closely to ensure our customers are satisfied with their products, services, and interactions with Opus
FIRST TIME FIX ON A P1
99.2 %
We pride ourselves on delivering fast first time fix rates to ensure faults are resolved quickly on P1 incidents
Our strategic partners
We adopt an agnostic approach to IT technology, partnering with world-renowned vendors such as Microsoft, Sophos, Mimecast, Cisco Meraki, and Acronis. This gives you the freedom to choose the best technologies suited to your businesses needs without being tied to any specific brand or platform.
Key benefits of choosing Opus for IT outsourcing
Partnering with Opus Tech as your outsourced IT provider delivers professional-grade infrastructure and support. Our model helps you lower costs, access expert skills, and scale flexibly—all backed by certifications and award‑winning service. Below is a concise overview of what makes our outsourcing offering stand out.
| Benefit | Why is this important? | Why Opus? |
| Cost Efficiency | Reduces capital and operational expenses via predictable monthly pricing. | Transparent pricing, hidden cost removal |
| Access to Expertise | Tap into a broad team of vendor‑certified specialists in cloud, security, networking, and support. | Microsoft Gold Partner, certified consultants |
| Focus on Core Competencies | Frees up internal teams to focus on strategic priorities rather than routine IT tasks. | Efficiency gains and productivity boost |
| Scalability & Flexibility | Easily scale services up or down with changing business needs. | Adaptable MSP model tailored to growth |
| 24/7 Proactive Management | Continuous monitoring and round‑the‑clock support to avoid downtime and crises. | Proactive issue resolution with SLA support |
| Security & Compliance | Robust protection using best‑practice frameworks like Cyber Essentials, ISO 27001 guidance. | Certified security consultancy and incident prevention |
| Strategic IT Road‑mapping | Ongoing planning and consulting ensure your IT infrastructure evolves with your business goals. | Expert-led consultancy for sustained innovation |
Long term partnerships aligned with your IT strategy
Opus stands out among managed IT support providers by fostering long-term partnerships built on trust. Our clients form strong relationships with their dedicated Account Managers from the very beginning, ensuring continuity and a deep understanding of their unique business processes. This commitment to personalised service is evident in our outstanding 2% customer churn rate.
At Opus, clients have a dedicated and trusted contact who thoroughly understands their business goals and vision. This strategic partnership allows us to align our services with your objectives, resulting in enhanced satisfaction and long-term collaboration.
What are the business benefits our IT outsourcing services?
Access a team of specialist IT expertise
All team of consultants have a wealth of experience and are vendor certified to ensure we deliver the highest level of expertise to our clients. Opus are fully accredited partners with the main technology vendors.
Fully scalable in line with business growth
Our IT support contracts are flexible meaning you can up and downscale your outsourced IT support requirements as your requirements change or your business grows.
Our consultants have up to date industry knowledge
With an outsourced IT support from Opus, you’ll be working with specialists in the field that are vendor trained and the first to know about the latest releases including how to avoid global price increases.
Add on specialist IT consultancy
Aside from managed IT support you can benefit from our IT consultancy services which are designed around your specific business needs, these also include IT security and dark web monitoring.
Power your business with the latest tools
Opus offers clients, highly specialist expertise and the ability to have your IT estate monitored by industry leading tools and software which can often prove unaffordable or out of reach for internal IT teams.
Strategic benefits
Our strategic outsourced IT solutions, include a level of proactive monitoring implemented as a preventative measure rather than a reactive cure. This lessens the risk of things going wrong and downtime.
Key benefits of Opus’s IT outsourcing services
Opus’s outsourced IT support delivers measurable business value across cost, security, agility, and expertise. Below is a concise overview of what you gain by partnering with Opus and how we enable it with best-in-class service delivery.
| Business value delivered | Immediate benefits gained |
|---|---|
| Cost‑effective IT | Fixed monthly fees eliminate hiring and training overhead; broad specialist expertise under one contract. |
| Access to specialist expertise | Vendor-certified engineers and accredited consultants across Microsoft, security, cloud and network technologies. |
| Latest technology access | State‑of‑the‑art tools and platforms, fully managed and regularly updated to keep you secure and competitive. |
| Scalable and flexible support | Support contracts that scale up or down as requirements change, including 24/7 monitoring and helpdesk options. |
| Security, 24/7 uptime & compliance | Proactive monitoring, cybersecurity frameworks, backup, disaster recovery and compliance support around the clock. |
| Strategic IT roadmap & consultancy | Dedicated consultancy and technology roadmapping tailored to your evolving business needs and objectives. |
World class outsourced IT solutions designed to take your business to the next level
Our IT solutions cover every aspect of IT, from strategy, deployment, consultancy and more, some our our other IT solutions are outlined below.
IT Consultancy
Our specialist team of IT consultants will help you to design and deliver your IT strategy using market leading technologies.
Managed IT Infrastructure
Peace of mind with monitoring, maintenance, updates, security, and infrastructure troubleshooting around the clock.
Managed Cloud Services
We provide partial or full management of your cloud infrastructure, ensuring your cloud environment runs smoothly
Managed IT
Benefit from cost savings and access to vendor trained IT engineers to proactively manage your IT and security needs.
IT Security Consultancy
Protect your business with market leading IT security expertise to effectively defend and protect against cyber threats.
Cyber Essentials
Gain cyber compliance to with the Cyber Essentials Plus certification, that’s often achieved in addition to ISO 27001.
Business Continuity
We help you form a strategy to sustain critical operations during and after disruptive events with our business continuity services.
Disaster Recovery
We help our clients formulate an IT disaster recovery plan (DRP) to outline procedures that help them respond to unplanned incidents.
Read our live client feedback
Commonly asked questions about our IT Outsourcing services
Outsourced IT support offers a host of benefits from cost efficiencies, added expertise, around the clock support to proactive management and access to software and tools otherwise unaffordable. Read our outsourced IT benefits blog to find out more.
Businesses commonly choose to outsource their IT to and outsourced IT company to get higher levels of IT expertise for a lower cost than employing an in house team. Outsourced IT companies also provide specialist IT consultants to enhance your businesses IT security and infrastructure performance.
Outsourced IT support is when an organisation contracts an external managed service provider to provide technical assistance and support to an organisation’s IT infrastructure, network, data storage and their end-users.
Internal IT teams are expensive and you’ll also need to invest in continual training. With outsourced IT support you have access to a team of specialist IT consultants who are trained in the latest technology.
We provide a wide range of outsourced IT support contracts over a 36 month duration, the cost depends on your requirements. IT support during office hours is inclusive and there is the option for our clients to upgrade to 24/7 cover if required.
Retained technical support, IT consultancy, backup, IT security and network connectivity can be provided within our outsourced IT contracts.
Find out more about our IT Solutions, our consultants are waiting to hear from you
Reigate Office
London Court
39 London Road
Reigate
Surrey
RH2 9AQ
London Office
60 Cannon Street
London
EC4N 6NP
Hitchin Office
2nd Floor Regal Chambers
49-51 Bancroft
Hitchin
Hertfordshire
SG5 1LL