• Careers
  • Customer Support
  • Portal
Menu
  • Careers
  • Customer Support
  • Portal
Call us: 0800 3167566
logotype
  • Solutions
    • TELECOMS
      • Business Telephony Solutions
      • Cloud Unified Comms Solutions
      • Private Unified Comms Solutions
      • Teams Voice Solutions
    • IT SOLUTIONS
      • Outsourced IT Support
      • Microsoft Solutions
      • Managed Cloud
      • Advanced Security
    • CONNECTIVITY
      • Internet Solutions
      • MPLS, SD-WAN & SASE
      • Edge Security and Wifi
    • CONTACT CENTRE
      • Contact Centre Solutions
      • Artificial Intelligence & Chatbots
      • Intelligent Virtual Assistants
    • MOBILE SOLUTIONS
      • Mobile Services
      • Mobile Device Management
      • Mobile Voice Recording
    • PRINT MANAGEMENT
      • Managed Print
      • Document Management Solutions
  • Why Opus
    • Why Opus
      • Why choose Opus
      • About Us
      • Current Clients
      • Awards & Accreditations
    • Our Culture
      • Our Mission & Vision
      • Our Values
      • Our Team
      • Careers at Opus
    • Our Partners
      • 8×8
      • Five9
      • Gamma
      • Mitel
      • Cirrus
      • Microsoft
  • Reviews
  • Public Sector
    • Public Sector Frameworks
    • Public Sector Team
  • Resources
    • Blog
    • Knowledge Hub
    • Knowledge Base Videos
Contact us
  • Careers
  • Customer Support
  • Portal
Menu
  • Careers
  • Customer Support
  • Portal
Call us: 0800 3167566
logotype
  • Solutions
    • TELECOMS
      • Business Telephony Solutions
      • Cloud Unified Comms Solutions
      • Private Unified Comms Solutions
      • Teams Voice Solutions
    • IT SOLUTIONS
      • Outsourced IT Support
      • Microsoft Solutions
      • Managed Cloud
      • Advanced Security
    • CONNECTIVITY
      • Internet Solutions
      • MPLS, SD-WAN & SASE
      • Edge Security and Wifi
    • CONTACT CENTRE
      • Contact Centre Solutions
      • Artificial Intelligence & Chatbots
      • Intelligent Virtual Assistants
    • MOBILE SOLUTIONS
      • Mobile Services
      • Mobile Device Management
      • Mobile Voice Recording
    • PRINT MANAGEMENT
      • Managed Print
      • Document Management Solutions
  • Why Opus
    • Why Opus
      • Why choose Opus
      • About Us
      • Current Clients
      • Awards & Accreditations
    • Our Culture
      • Our Mission & Vision
      • Our Values
      • Our Team
      • Careers at Opus
    • Our Partners
      • 8×8
      • Five9
      • Gamma
      • Mitel
      • Cirrus
      • Microsoft
  • Reviews
  • Public Sector
    • Public Sector Frameworks
    • Public Sector Team
  • Resources
    • Blog
    • Knowledge Hub
    • Knowledge Base Videos
Contact us
  • Solutions
    • TELECOMS
      • Business Telephony Solutions
      • Cloud Unified Comms Solutions
      • Private Unified Comms Solutions
      • Teams Voice Solutions
    • IT SOLUTIONS
      • Outsourced IT Support
      • Microsoft Solutions
      • Managed Cloud
      • Advanced Security
    • CONNECTIVITY
      • Internet Solutions
      • MPLS, SD-WAN & SASE
      • Edge Security and Wifi
    • CONTACT CENTRE
      • Contact Centre Solutions
      • Artificial Intelligence & Chatbots
      • Intelligent Virtual Assistants
    • MOBILE SOLUTIONS
      • Mobile Services
      • Mobile Device Management
      • Mobile Voice Recording
    • PRINT MANAGEMENT
      • Managed Print
      • Document Management Solutions
  • Why Opus
    • Why Opus
      • Why choose Opus
      • About Us
      • Current Clients
      • Awards & Accreditations
    • Our Culture
      • Our Mission & Vision
      • Our Values
      • Our Team
      • Careers at Opus
    • Our Partners
      • 8×8
      • Five9
      • Gamma
      • Mitel
      • Cirrus
      • Microsoft
  • Reviews
  • Public Sector
    • Public Sector Frameworks
    • Public Sector Team
  • Resources
    • Blog
    • Knowledge Hub
    • Knowledge Base Videos
logotype

Call us: 0800 3167566

logotype
  • Solutions
    • Collaborate
      • Cloud Unified Comms Solutions
      • Private Unified Comms Solutions
      • Teams Voice Solutions
    • Transform & Secure
      • IT Outsourcing
      • Microsoft Solutions
      • Managed Cloud
      • Advanced Security
    • Connect
      • MPLS, SD-WAN & SASE
      • Edge Security and Wifi
    • Contact
      • Contact Centre Solutions
      • Artificial Intelligence & Chatbots
      • Intelligent Virtual Assistants
    • Mobile
      • Mobile Services
      • Mobile Device Management
      • Mobile Voice Recording
    • Document
      • Managed Print
      • Document Management Solutions
  • Why Opus
    • Current Clients
    • Awards & Accreditations
    • Our Partners
  • About us
    • Careers
    • Our Team
    • Our Values
  • Reviews
  • Sectors
  • Blog
  • Contact Us
  • Customer Portal
  • Customer Support

STRATEGIC PARTNERS

WE’RE A #1 CIRRUS PARTNER IN THE UK

Opus are the leading Cirrus Response partner in the UK

Opus provide the complete Cirrus solution portfolio

Cirrus are an industry leading vendor in the contact centre as-a-service (CCaaS) market and Opus are proud to be a #1 Cirrus partner. The Cirrus Contact Centre as a Service (CCaaS) solution enables businesses to engage with their customers via 17 common communications channels including, voice, email, WhatsApp, Instagram, Messenger, Youtube to name a few.

Cirrus partner uk

Completely revolutionise the customer experience across communication channels while improving efficiencies

With the Cirrus omnichannel contact centre solution customers can switch their ongoing conversion from one channel to another, whilst retaining all the interactions and transcripts.

Agents can activate when certain queues are available, when a channel reaches a certain capacity or simply route customers to their preferred communication channel.

Or if you are having issues handling a complex query on webchat, shift the customer seamlessly to a phone call.

Cirrus contact centre core features

Cirrus_logo_one

Omnichannel management

Phone, chat, text, video, email, social. All interactions, regardless of channel, are delivered to a single agent interface.

Single view of the customer

Agents have a full history of every interaction a customer has ever made across all channels in a single audit trail.

MS Teams integration

Want to leverage your existing Teams technology? Cirrus’ omnichannel contact centre is fully embedded within Microsoft Teams.

Analytics & Reporting

Easy, accessible real-time and historical analytics & reports across all channels in one place.

3rd Party Integration

Leveraging integration to your CRM to provide ID&V or self-service could drive down AHT on all channels.

Conversational AI

This transfers customers from all channels to a live agent with the full interaction history.

Person Using Microsoft Teams OPI | Opus Technology

The Cirrus platform is fully embedded into the Microsoft Teams application

The Microsoft Teams integration enables your agents to work in a familiar environment, collaborate with other departments and deliver a seamless customer experience.

Calls are handled directly through Teams interface and presented using the existing Teams environment. It doesn’t matter where or how agents take calls, they will experience the same workflow.

Our Cirrus solution provides advanced routing and call recording features via Microsoft Teams with our dedicated and multi-tenant platform options. Visibility of trends, insights and intelligence in an accessible and intuitive MS Teams environment.

Omnichannel support and advanced, realtime analytics come as standard

Using their centralised contact centre platform to manage all these communication channels makes interactions easy to manage and report. 

The centralised reporting and analytics enables customers to see a holistic view of activity, helping to identify trends and make data driven decisions based on real-time insight and there is the option to integrate with other 3rd party integrations to support full automation throughout the customer journey.

Read more about omnichannel solutions

Read our live client feedback

Our fully integrated service offering

COLLABORATE

All encompassing private and cloud unified comms solutions.

Find out more

CONTACT

Fully managed, cloud based omni-channel contact centre solutions.

Find out more

MOBILE

Complete business mobile solutions inc. device management and call recording.

Find out more

TRANSFORM

Market leading outsourced IT, Microsoft and cyber security solutions.

Find out more

CONNECT

Connectivity solutions including internet, SD WAN, MPLS, voice & connectivity.

Find out more

DOCUMENT

Document management systems and managed print services.

Find out more

Frequently Asked Questions - Cirrus Contact Centres

What is a Cirrus Contact Centre?
The Cirrus CCaaS platform is a complete omnichannel contact centre solution which enables businesses to manage their customer interactions through up to 17 communication channels such as phone, email, chat, social media, and SMS.
What are the benefits of a Cirrus Contact Centre?

The Cirrus CCaaS platform delivers exceptional performance, free from restrictions or limitations. It empowers you to completely shape the customer experience, allowing your call center to function in alignment with your preferences. You can choose call queuing methods, routing options, and decide on self-service and virtual features at your disposal.

What does CCaaS mean?

Contact Center as a Service (CCaaS) is a solution for enhancing customer experiences by efficiently directing inbound customer interactions to call center agents. Cloud-based CCaaS solutions enable businesses to acquire essential technology and decrease dependence on in-house IT resources.

Are you ready to discuss your
requirements with the UKs #1 Cirrus Partner?

Reigate Office

London Court
39 London Road
Reigate
Surrey
RH2 9AQ

View on map

London Office

60 Cannon Street
London
EC4N 6NP

View on map

Hitchin Office

2nd Floor Regal Chambers
49-51 Bancroft

Hitchin
Hertfordshire
SG5 1LL

View on a map

GET IN TOUCH
logotype

London Court

39 London Road
Reigate
Surrey
RH2 9AQ

 

Call us: 0800 3167566

ISO Accreditations

Strategic Partners

8×8 Partner

Five9 Partner
Cirrus Partner

Gamma Partner

Mitel Partner

Microsoft Solutions Partner

About Us

Why Opus

About Us

Careers

Our Team

Our Partners

Our Values

 

Campaigns

ISDN Switch Off

IT Support London

Compliance

Terms of Use

Privacy Policy
Cookie Policy

Social Value Policy
Code of Practice
Escalation Process
Modern Slavery
Living Wage
Carbon Reduction Plan
Disability Confident

 

© 2023 Opus Business Systems Ltd – Registered in England 02695133 

Emergency Video Recovery Service for our deaf customers – Download the 999BSL app here