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STRATEGIC PARTNERS
WE’RE A #1 CIRRUS PARTNER IN THE UK
Opus are the leading Cirrus Response partner in the UK
Opus provide the complete Cirrus solution portfolio
Cirrus are an industry leading vendor in the contact centre as-a-service (CCaaS) market and Opus are proud to be a #1 Cirrus partner. The Cirrus Contact Centre as a Service (CCaaS) solution enables businesses to engage with their customers via 17 common communications channels including, voice, email, WhatsApp, Instagram, Messenger, Youtube to name a few.
Completely revolutionise the customer experience across communication channels while improving efficiencies
With the Cirrus omnichannel contact centre solution customers can switch their ongoing conversion from one channel to another, whilst retaining all the interactions and transcripts.
Agents can activate when certain queues are available, when a channel reaches a certain capacity or simply route customers to their preferred communication channel.
Or if you are having issues handling a complex query on webchat, shift the customer seamlessly to a phone call.
Cirrus contact centre core features
Omnichannel management
Phone, chat, text, video, email, social. All interactions, regardless of channel, are delivered to a single agent interface.
Single view of the customer
Agents have a full history of every interaction a customer has ever made across all channels in a single audit trail.
MS Teams integration
Want to leverage your existing Teams technology? Cirrus’ omnichannel contact centre is fully embedded within Microsoft Teams.
Analytics & Reporting
Easy, accessible real-time and historical analytics & reports across all channels in one place.
3rd Party Integration
Leveraging integration to your CRM to provide ID&V or self-service could drive down AHT on all channels.
Conversational AI
This transfers customers from all channels to a live agent with the full interaction history.
The Cirrus platform is fully embedded into the Microsoft Teams application
The Microsoft Teams integration enables your agents to work in a familiar environment, collaborate with other departments and deliver a seamless customer experience.
Calls are handled directly through Teams interface and presented using the existing Teams environment. It doesn’t matter where or how agents take calls, they will experience the same workflow.
Our Cirrus solution provides advanced routing and call recording features via Microsoft Teams with our dedicated and multi-tenant platform options. Visibility of trends, insights and intelligence in an accessible and intuitive MS Teams environment.
Omnichannel support and advanced, realtime analytics come as standard
Using their centralised contact centre platform to manage all these communication channels makes interactions easy to manage and report.
The centralised reporting and analytics enables customers to see a holistic view of activity, helping to identify trends and make data driven decisions based on real-time insight and there is the option to integrate with other 3rd party integrations to support full automation throughout the customer journey.
Read our live client feedback
Our fully integrated service offering
Frequently Asked Questions - Cirrus Contact Centres
The Cirrus CCaaS platform is a complete omnichannel contact centre solution which enables businesses to manage their customer interactions through up to 17 communication channels such as phone, email, chat, social media, and SMS.
The Cirrus CCaaS platform delivers exceptional performance, free from restrictions or limitations. It empowers you to completely shape the customer experience, allowing your call center to function in alignment with your preferences. You can choose call queuing methods, routing options, and decide on self-service and virtual features at your disposal.
Contact Center as a Service (CCaaS) is a solution for enhancing customer experiences by efficiently directing inbound customer interactions to call center agents. Cloud-based CCaaS solutions enable businesses to acquire essential technology and decrease dependence on in-house IT resources.
Are you ready to discuss your
requirements with the UKs #1 Cirrus Partner?
Reigate Office
London Court
39 London Road
Reigate
Surrey
RH2 9AQ
London Office
60 Cannon Street
London
EC4N 6NP
Hitchin Office
2nd Floor Regal Chambers
49-51 Bancroft
Hitchin
Hertfordshire
SG5 1LL