WE’RE A #1 CIRRUS PARTNER IN THE UK
Opus are the leading Cirrus Response partner in the UK
Opus provide the complete Cirrus solution portfolio
Cirrus are an industry leading vendor in the contact centre as-a-service (CCaaS) market and Opus are proud to be a #1 Cirrus partner. The Cirrus Contact Centre as a Service (CCaaS) solution enables businesses to engage with their customers via 17 common communications channels including, voice, email, WhatsApp, Instagram, Messenger, Youtube to name a few.
Completely revolutionise the customer experience across communication channels while improving efficiencies
With the Cirrus omnichannel contact centre solution customers can switch their ongoing conversion from one channel to another, whilst retaining all the interactions and transcripts.
Agents can activate when certain queues are available, when a channel reaches a certain capacity or simply route customers to their preferred communication channel.
Or if you are having issues handling a complex query on webchat, shift the customer seamlessly to a phone call.
Phone, chat, text, video, email, social. All interactions, regardless of channel, are delivered to a single agent interface.
Single view of the customer
Agents have a full history of every interaction a customer has ever made across all channels in a single audit trail.
Analytics & Reporting
Easy, accessible real-time and historical analytics & reports across all channels in one place.
3rd Party Integration
Leveraging integration to your CRM to provide ID&V or self-service could drive down AHT on all channels.
This transfers customers from all channels to a live agent with the full interaction history.
The Cirrus platform is fully embedded into the Microsoft Teams application
The Microsoft Teams integration enables your agents to work in a familiar environment, collaborate with other departments and deliver a seamless customer experience.
Calls are handled directly through Teams interface and presented using the existing Teams environment. It doesn’t matter where or how agents take calls, they will experience the same workflow.
Our Cirrus solution provides advanced routing and call recording features via Microsoft Teams with our dedicated and multi-tenant platform options. Visibility of trends, insights and intelligence in an accessible and intuitive MS Teams environment.
Omnichannel support and advanced, realtime analytics come as standard
Using their centralised contact centre platform to manage all these communication channels makes interactions easy to manage and report.
The centralised reporting and analytics enables customers to see a holistic view of activity, helping to identify trends and make data driven decisions based on real-time insight and there is the option to integrate with other 3rd party integrations to support full automation throughout the customer journey.
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Our fully integrated service offering
All encompassing private and cloud unified comms solutions.
Fully managed, cloud based omni-channel contact centre solutions.
Complete business mobile solutions inc. device management and call recording.
Market leading outsourced IT, Microsoft and cyber security solutions.
Connectivity solutions including internet, SD WAN, MPLS, voice & connectivity.
Document management systems and managed print services.
Frequently Asked Questions - Cirrus Contact Centres
The Cirrus CCaaS platform delivers exceptional performance, free from restrictions or limitations. It empowers you to completely shape the customer experience, allowing your call center to function in alignment with your preferences. You can choose call queuing methods, routing options, and decide on self-service and virtual features at your disposal.
Contact Center as a Service (CCaaS) is a solution for enhancing customer experiences by efficiently directing inbound customer interactions to call center agents. Cloud-based CCaaS solutions enable businesses to acquire essential technology and decrease dependence on in-house IT resources.