Opus are the trusted Mitel partner delivering cutting-edge
unified comms and collaboration solutions
As one of the largest Mitel partners, Opus deliver comprehensive deployment and support services across the complete range of Mitel solutions. Our Mitel expertise spans traditional telephony, unified communications, and contact centres, both on-premise and in the cloud.
With a fully tailored approach, our Mitel Solution Consultants are some of the most experienced Solution Designers, Engineers, Project Managers and Account Managers in the UK, their specialist knowledge across all the Mitel estate ensures we always deliver a solution fit for the needs of our customers.
Opus are a reliable Mitel partner for proactive Mitel support that delivers value
High levels of Mitel expertise and fast and efficient support
By choosing Opus as your Mitel partner, you’ll benefit from prompt support, valuable insights, and strategic recommendations to propel your business forward. You can streamline your support experience with our customised plans that strike the perfect balance between functionality, cost-effectiveness, and expertise.
Our extensive experience with PBX configurations and infrastructure allows us to handle troubleshooting, maintenance, and support internally, resulting in faster issue resolution and greater efficiency.
Cutting edge Mitel expertise
As a Mitel platinum partner, Opus builds strong relationships with clients, understanding the requirements of your business and proposing strategic solutions to deliver business outcomes. Our support plans precisely match your business needs, providing timely, effective resolutions and ongoing support and maintenance.
We support and deploy a wide range of Mitel solutions
Mitel MiVoice Business
MiVoice Business is a comprehensive communications and collaboration solution from Mitel. Integrating voice, video, messaging, and collaboration tools into a unified platform, improving productivity and collaboration across organisations.
MiVoice Business is fully scalable and offers advanced call management features for efficient handling of calls and CRM integration. It has a robust range of redundancy and failover options, minimising the risk of downtime and interruptions.
By consolidating communication systems, MiVoice Business delivers cost savings and streamlines infrastructure. The seamless integration with several business applications improves workflows and productivity and the centralised management simplifies system administration and maintenance.
Mitel MiContact Centre
MiContact Centre is a robust contact centre solution that enhances customer interactions and improves customer service. It supports multiple communication channels, such as voice, email, chat, social media, and SMS, ensuring a seamless experience for customers and agents too.
The advanced routing and queuing algorithms efficiently direct inquiries to the right agents or departments, reducing wait times and improving resolution rates and skill-based routing matches customers with agents based on expertise, resulting in a hyper personalised and highly efficient service.
MiContact Centre provides extensive real-time monitoring and reporting, enabling data-driven decision-making and contact centre performance optimisation. The self-service options and IVR enhance efficiency, allowing customers to access information or complete tasks without agent assistance. It also integrates seamlessly with the leading CRM systems to enable agents to access customer information, to deliver meaningful interaction
MiCollab is a centralised collaboration platform that enhances communication and collaboration within organisations. It offers features like instant messaging, audio and video conferencing, screen sharing, and document collaboration. It integrates various communication channels into a single user-friendly interface, simplifying communication for employees.
Integration with business applications streamlines workflows and improves efficiency. It scales and adapts to the changing needs of organisations, offering deployment options to suit preferences. By consolidating communication tools, MiCollab reduces costs and improves cost management by enhancing productivity, efficiency and connectivity across your teams.
Mitel in the Cloud
Opus were awarded the Mitel Cloud Partner of the Year in 2022. Mitel in the Cloud enables us to deploy Mitel’s communication and collaboration solutions through the internet, rather than on-premises. This is well suited to businesses with mobile workforces and those looking for cloud driven business communications.
With Mitel in the Cloud deployment, our clients gain access to a wide range of communication tools, including voice, video, messaging, and collaboration, from anywhere and on any device. Their cloud-based model offers scalability and flexibility, allowing businesses to easily adjust capacity and upgrade without significant infrastructure investments.
Our customers choose to switch to our Mitel in the Cloud solution to eliminate upfront cost and reduce maintenance expenses. There are a host of additional benefits this solution also offers including data security, compliance measures such as encryption and access controls, plus built in redundancy and disaster recovery measures.
From a security perspective, Mitel in the Cloud provide automatic software updates to ensure access to the latest features and security patches as well as seamless secure connections with other cloud-based applications.
Some of the organisations Opus work with
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Our fully integrated service offering
All encompassing private and cloud unified comms solutions.
Fully managed, cloud based omni-channel contact centre solutions.
Complete business mobile solutions inc. device management and call recording.
Market leading outsourced IT, Microsoft and cyber security solutions.
Connectivity solutions including internet, SD WAN, MPLS, voice & connectivity.
Document management systems and managed print services.
Frequently Asked Questions - Mitel
Mitel offers a diverse selection of business phone systems, available both as cloud-based and on-premise solutions. These systems are designed to accommodate businesses of various sizes and can be easily scaled. Mitel’s phone systems are complemented by a comprehensive range of services that cater to your business requirements and provide ongoing support throughout the lifespan of your solution.
Mitel is a purpose-built communications solution that improves business productivity – integrating seamlessly with your business workflows and applications, and powering your communications and collaboration.