Unified Communications solutions to help you achieve more
Our knowledge and expertise mean that we understand what business telephony solutions are available and can match them perfectly with your operational requirements. Our experience and use of best practice de-risks digital transformation and ensures successful solution deployment.
Delivering world class customer experience levels
A complete set of seamlessly integrated unified communications services
Unified communications is not a single service, it is a set of integrated services which enable your staff to communicate more efficiently and so work more productively.
Real-time unified communication tools such as instant messaging, social media and WhatsApp, video conferencing, call control and speech recognition are integrated with voicemail, email and SMS.
All unified communications delivered via a consistent user interface across multiple devices and media types.
We work with the following partners
We partner at the highest levels with a select number of service providers. This means our engineers are certified to the highest standards and we have the specialist knowledge required, to support customers during the design, delivery, and ongoing support of their technology services.
Delivering best of breed, market leading communication solutions
Opus only partners with industry leading partners and network providers to deliver best of breed end-to-end communications solutions.
We strive to achieve the highest level of accreditation with all of the vendor partners we work with so that we are equip to deliver the highest standard of service and support for our clients.
Our knowledge and experience means that more projects succeed and more customer expectations are met.
Why do clients choose to partner with Opus?
It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.
We are technology agnostic and only deliver a business outcome driven approach.
SERVICE LEVEL PROMISE
We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.
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Our fully integrated service offering
All encompassing private and cloud unified comms solutions.
Fully managed, cloud based omni-channel contact centre solutions.
Complete business mobile solutions inc. device management and call recording.
Market leading outsourced IT, Microsoft and cyber security solutions.
Connectivity solutions including internet, SD WAN, MPLS, voice & connectivity.
Document management systems and managed print services.
Frequently Asked Questions - Unified Communications
Unified communications known as UC is an all encompassing term that integrates diverse enterprise communication tools, spanning voice calling, video conferencing, instant messaging (IM), presence management, content sharing and more.
Unified communications platforms help businesses streamline communication and collaboration between individuals, teams, departments and other businesses.
- Voice calling. This includes standard features such as voicemail transferring, call holding, three-way calling, and others.
- Web conferencing.