Partner with the UK's largest independent managed service provider

We are the only MSP in the UK awarded a distinction grade from the Institute of Customer Service.

If you are looking for next level managed services wrapped with outstanding customer experience, Opus is the right partner for your business. We are specialists in delivering contact centre, business telecoms, managed IT, business mobile, IoT and managed print consultancy.

As the chosen managed service provider for over 1,000 large SME, mid-market, enterprise and public sector organisations across the UK, we continually receive industry recognition and outstanding customer feedback for our services and solutions.

Some of the businesses we support

We work with businesses to add extensive value and managed service expertise

Our clients appoint us when they are seeking an experienced technology partner with the proven capability to deliver strategic business transformation.

Opus are proud to be the only managed service provider in the UK to be accredited with Service Mark from The Institute of Customer Service. The process to achieve this is very comprehensive and spans a number of disciplines including the organisation independently surveying 100 of our customers.

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Efficient and consistent service is key to delivering excellence

As a leading managed service provider our job is to provide consistently high levels of service and support. A variety of metrics are measured daily by our dedicated Customer Experience team and Service Desk to ensure we are always providing outstanding levels of customer service.

NET PROMOTER SCORE

Month on month we survey our customers to ensure our customer experience levels remain consistently high

CUSTOMER SATISFACTION

97.5 %

CSAT is measured closely to ensure our customers are satisfied with their products, services, and interactions with Opus

FIRST TIME FIX ON A P1

99.2 %

We pride ourselves on delivering fast first time fix rates to ensure faults are resolved quickly on P1 incidents

Our core strategic partners

Opus only partner with the leading technology vendors in the industry. Here are some of them, view all our strategic partners here.

At Opus we are crystal clear on our core values, vision and why we do what we do

As a business we are crystal clear on who we are, our mission and vision and our core values. We have even developed The Opus Way of how we do things and how we operate as a business.

Our experienced team aim to deliver value through an innovative, responsive, and seamless customer-centric experience at every stage of the customer journey.

Because of this clarity, we have a strong industry reputation and both our clients and partners trust us to always deliver the results we promise.

learn about our values

We deep dive in to how you can reduce contact centre overheads using AI

Achieving the balance between delivering high-quality customer experience and maintaining financial stability within your contact centre requires careful navigation. This handy guide explains how you can achieve exactly this.

READ THE GUIDE

Here's what our clients have to say

Opus ranked 'World Class' in the 2024 Best Companies to Work for Awards

Our staff were all independently surveyed by Best Companies and their scores helped us achieve the 3 star rating in 2024 which is the highest ranking in the Best Companies awards! We are growing very fast so if you are keen to join a business with a fantastic culture please view our latest vacancies on our careers page.

Careers at opus

View our suite of comprehensive guides

Our guides are written by our subject matter experts and are designed to educate and inspire you to take your business
to the next level using the latest, market leading technology solutions. View our guide library.

Find out more about how Opus can add value to your business

Reigate Office

London Court
39 London Road
Reigate
Surrey
RH2 9AQ

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London Office

60 Cannon Street
London
EC4N 6NP