Partner with the UK's largest independent managed service provider

We are the only MSP in the UK awarded a distinction grade from the Institute of Customer Service.

If you are looking for next level managed services wrapped with outstanding customer experience, Opus is the right partner for your business. We are specialists in delivering contact centre, business telecoms, managed IT, business mobile, IoT and managed print consultancy.

As the chosen managed service provider for over 1,000 large SME, mid-market, enterprise and public sector organisations across the UK, we continually receive industry recognition and outstanding customer feedback for our services and solutions.

Some of the businesses we support

We work with businesses to add extensive value and managed service expertise

Our clients appoint us when they are seeking an experienced technology partner with the proven capability to deliver strategic business transformation.

Opus are proud to be the only managed service provider in the UK to be accredited with Service Mark from The Institute of Customer Service. The process to achieve this is very comprehensive and spans a number of disciplines including the organisation independently surveying 100 of our customers.

Get in touch

Efficient and consistent service is key to delivering excellence

As a leading managed service provider our job is to provide consistently high levels of service and support. A variety of metrics are measured daily by our dedicated Customer Experience team and Service Desk to ensure we are always providing outstanding levels of customer service.

NET PROMOTER SCORE

Month on month we survey our customers to ensure our customer experience levels remain consistently high

CUSTOMER SATISFACTION

97.5 %

CSAT is measured closely to ensure our customers are satisfied with their products, services, and interactions with Opus

FIRST TIME FIX ON A P1

99.2 %

We pride ourselves on delivering fast first time fix rates to ensure faults are resolved quickly on P1 incidents

Enhance your customer experience with our advanced contact centre solutions

We specialise in delivering omni channel CX transformation solutions powered by AI. Our top tier partnerships with Five9, 8×8, Mitel and Cirrus enable us to provide scalable, Gartner recognised Contact Centre as a Service (CCaaS) solutions.

We provide a wealth of AI tools including intelligent virtual agents, AI agent assist, predictive analytics, sentiment and conversational analysis, real-time reporting and workforce management.

Discover our CX solutions

Our core strategic partners

Opus only partner with the leading technology vendors in the industry. Here are some of them, view all our strategic partners here.

Boost productivity and reduce downtime with IT solutions that deliver value

Opus deliver market leading outsourced IT support, secure IT infrastructure and cloud services designed to scale with your business. Our managed IT services provides 24/7 support from our UK-based technical team, ensuring minimal downtime and swift issue resolution.

Our IT consultancy services are designed to align your technology strategy with business objectives. Our partnerships with leading technology vendors ensure that you have access to the latest tools and expertise to drive your business forward.

Discover our managed it services

Protecting your business from evolving cyber threats is paramount

Our dedicated cyber security consultants deliver tailored cyber security solutions, including 24/7 threat detection and response, endpoint protection, and network security.

Our cyber services encompass firewall management, secure VPN configurations, and compliance support for standards like Cyber Essentials Plus and ISO 27001.

Discover our cyber services

Opus ranked 'World Class' in the 2024 Best Companies to Work for Awards

Our staff were all independently surveyed by Best Companies and their scores helped us achieve the 3 star rating in 2024 which is the highest ranking in the Best Companies awards! We are growing very fast so if you are keen to join a business with a fantastic culture please view our latest vacancies on our careers page.

Careers at opus

Stay connected on the move with our business mobile solutions

We partner with major UK network providers EE, O2, and Vodafone to offer flexible business mobile contracts tailored to your needs.

Our business mobile services include mobile device management (MDM) for secure and efficient oversight of your mobile estate, as well as mobile voice recording and Teams phone mobile to help you meet compliance requirements. Aside from mobile we also provide a range of cellular IOT connectivity solutions.

Discover our mobile services

Our cloud-based and on-premise telecoms solutions, ensure flexibility and scalability

We deliver business-grade VoIP and unified communications solutions, including full integration with Microsoft Teams enabling your teams to collaborate from anywhere.

With a wide range of dedicated leased line options, we ensure ultra-reliable connectivity and guaranteed bandwidth. Our SD-WAN solutions optimise network performance across multiple sites, enabling smarter routing and enhanced uptime.

Discover our telecoms services

Here's what our clients have to say

At Opus we are crystal clear on our core values, vision and why we do what we do

As a business we are crystal clear on who we are, our mission and vision and our core values. We have even developed The Opus Way of how we do things and how we operate as a business.

Our experienced team aim to deliver value through an innovative, responsive, and seamless customer-centric experience at every stage of the customer journey.

Because of this clarity, we have a strong industry reputation and both our clients and partners trust us to always deliver the results we promise.

learn about our values

View our suite of comprehensive guides

Our guides are written by our subject matter experts and are designed to educate and inspire you to take your business
to the next level using the latest, market leading technology solutions. View our guide library.