Welcome to your Opus Customer Support page – how can we help you?

Customer Portal
Call Us
Chat with us
Email us

Raise a Ticket

Raise a service request or view progress on an existing issue using our customer portal.

You will require a user name and password.

Click here to request login details.

Call Us

For the quickest response call us on

020 8545 8545

Calls are usually answered within 20s.

Chat With Us

During office hours you can chat to our support team quickly using our web chat facility in the bottom right of your screen.

Email Us

Request support via email during office hours to

customerservice@opustech.co.uk

We usually respond within 4 hours.

Current Service Levels

Service Online

Horizon

Service Online

UCaaS

Service Online

8×8

Service Online

IaaS

Service Online

SIP

Service Online

Broadband

Service Online

Ethernet

Service Online

Inbound

Service Online

Mobile

Service Online

Office 365

Latest Information

There are currently no known issues with any of our services. Should you wish to report a problem, please use one of the methods below.

Billing Portal

Billing Portal

Click below to assess the Online Billing Portal and ensure you have your user name and password to hand. If you are a customer and wish to have access to the Online Billing Portal please email billing@opustech.co.uk to request a user name and password.

New call-to-action

Escalation and Feedback Processes

Your satisfaction is our priority. If for any reason you cannot contact the Opus representative dealing with your issue please click below for details of how you can escalate you issue or provide customer feedback.

Customer Service Standards of Excellence

Following our 7 step process allows us to not only exceed your expectations, but also endeavour to proactively minimise the possibility or re-occurrence of disruption to your business, so you always stay connected with your customers.

For example if you were to report a fault we would endeavour to work to the following common standards using our:

CUSTOMER SERVICE STANDARDS OF EXCELLENCE WHEEL

Customer Service Wheel

 

LISTEN Listen and ask key questions based on our wealth of experience

UNDERSTAND Confirm our understanding of your requirements before we engage the correct team

MITIGATE Help minimise the effects of the issue whilst we work to resolve the problem

COMMUNICATE Agree with you on what basis you want to be kept updated as and when required

ACT Work with all resources to fix the fault, adhering to product or service contracted SLA’s

REMEDY Ensure that we explain in jargon-free terms what was the cause of the issue and what was done to fix the problem

PREVENT Proactively identify any possible changes or solutions that could be implemented to prevent the fault from re-occurring in the future

Please feel free to contact me if you require any clarification on how we deal with faults for our customers.

Georgina McKenna  Service Delivery Manager

DDI: 020 8545 8228
Email: 
G.McKenna@opustech.co.uk

Browse All of Our Services

Communications Audit

We are specialists in providing communication solutions for small, medium and large enterprises.  Our experience has taught us that no business has the exact same technology requirements.  That’s why we offer a free and confidential communications audit before recommending the right solution for your business. Find out more.

Project Management

Good project management is essential to ensure your installation goes to plan.  That’s why any installation we carry out is product managed as standard practice.  Our project management is based upon best practices input from our service organisation suppliers. Find out more.

Installation Services

We understand the important of having your communication solution installed promptly and with minimal disruption.  Our engineers are not only highly qualified, but helpful, friendly and flexible too – there to de-risk any installation taking place in your business. Find out more.

Training Services 

We provide a full range of training services to support you after the installation of your communication solution.  We encourage training to increase staff confidence and motivation as well as to ensure you get the most return out of your investment. Find out more.

Technical Support

We provide a professional, comprehensive and highly experienced technical support service, and measure our success on the time it takes to reach a resolution, not the time it akes to respond to your request.  Our customer focussed approach means we always focus on the quality of advice we provide. Find out more. 

Telephone System Maintenance

We provide fast, reliable and experienced office phone support to ensure your business keeps fully operational.  Our telephone system maintenance service will provide you with all the reassurance you need to keep your business fully operational at all times. Find out more.