Raise a Ticket
Raise a service request or view progress on an existing issue using our customer portal.
You will require a user name and password.
Call Us
For the quickest response call us on
020 8545 8545
Calls are usually answered within 20s.
Chat With Us
During office hours you can chat to our support team quickly using our web chat facility in the bottom right of your screen.
Email Us
Request support via email during office hours to
customerservice@opustech.co.uk
We usually respond within 4 hours.
Current Service Levels
Horizon
UCaaS
8×8
IaaS
SIP
Broadband
Ethernet
Inbound
Mobile
Office 365
Latest Information
There are currently no known issues with any of our services. Should you wish to report a problem, please use one of the methods below.
Billing Portal
Click below to assess the Online Billing Portal and ensure you have your user name and password to hand. If you are a customer and wish to have access to the Online Billing Portal please email billing@opustech.co.uk to request a user name and password.
Escalation and Feedback Processes
Your satisfaction is our priority. If for any reason you cannot contact the Opus representative dealing with your issue please click below for details of how you can escalate you issue or provide customer feedback.
Customer Service Standards of Excellence
Following our 7 step process allows us to not only exceed your expectations, but also endeavour to proactively minimise the possibility or re-occurrence of disruption to your business, so you always stay connected with your customers.
For example if you were to report a fault we would endeavour to work to the following common standards using our:
CUSTOMER SERVICE STANDARDS OF EXCELLENCE WHEEL
LISTEN Listen and ask key questions based on our wealth of experience
UNDERSTAND Confirm our understanding of your requirements before we engage the correct team
MITIGATE Help minimise the effects of the issue whilst we work to resolve the problem
COMMUNICATE Agree with you on what basis you want to be kept updated as and when required
ACT Work with all resources to fix the fault, adhering to product or service contracted SLA’s
REMEDY Ensure that we explain in jargon-free terms what was the cause of the issue and what was done to fix the problem
PREVENT Proactively identify any possible changes or solutions that could be implemented to prevent the fault from re-occurring in the future
Please feel free to contact me if you require any clarification on how we deal with faults for our customers.
Georgina McKenna – Service Delivery Manager
DDI: 020 8545 8228
Email: G.McKenna@opustech.co.uk
Browse All of Our Services
Communications Audit
We are specialists in providing communication solutions for small, medium and large enterprises. Our experience has taught us that no business has the exact same technology requirements. That’s why we offer a free and confidential communications audit before recommending the right solution for your business. Find out more.
Project Management
Good project management is essential to ensure your installation goes to plan. That’s why any installation we carry out is product managed as standard practice. Our project management is based upon best practices input from our service organisation suppliers. Find out more.
Installation Services
We understand the important of having your communication solution installed promptly and with minimal disruption. Our engineers are not only highly qualified, but helpful, friendly and flexible too – there to de-risk any installation taking place in your business. Find out more.
Training Services
We provide a full range of training services to support you after the installation of your communication solution. We encourage training to increase staff confidence and motivation as well as to ensure you get the most return out of your investment. Find out more.
Technical Support
We provide a professional, comprehensive and highly experienced technical support service, and measure our success on the time it takes to reach a resolution, not the time it akes to respond to your request. Our customer focussed approach means we always focus on the quality of advice we provide. Find out more.
Telephone System Maintenance
We provide fast, reliable and experienced office phone support to ensure your business keeps fully operational. Our telephone system maintenance service will provide you with all the reassurance you need to keep your business fully operational at all times. Find out more.
