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Log4Shell Vulnerability (CVE-2021-44228)
Apache (a popular open-source, cross-platform web server developer) has published news of a vulnerability (CVE-2021-44228) for Apache servers being referred to as “Log4Shell”.
Apache have already released a patch to address the issue but when exploited, this vulnerability can allow a remote attacker to run arbitrary code on the device, giving full control over to the attacker. Any device exploited should be considered compromised, potentially along with any devices that trusted the compromised device.
Many IT solutions globally include Apache software so as a precaution, we have been in contact with each of our vendor partners who are all assessing the situation and its potential impacts, before recommending an appropriate course of action.
The following Opus partners have advised that, as it stands, their services are not exposed to the vulnerability and/or they or Opus have put mitigation in place for the products/services supplied by Opus: Microsoft, Semafone, Calabrio, Exponential-e, Gamma, N-able, Palo Alto, Redbox, SentinalOne, Talkative, Tollring, Virtual 1 and 8×8 have confirmed that all significant vulnerabilities have been remediated.
Mitel have confirmed MiVoice Business (excluding MiVB EX), Mitel Standard Linux, MiVoice 5000, MiVoice Border Gateway, MiVoice Business Console, MIVoice Office 400 (Aastra), Mitel Workforce Management, MiVoice Call Recording, MiContact Centre Business and Enterprise are not vulnerable. Mitigation is in place for all versions of MiCollab and MiVoice Express, MiVB EX and Mitel Performance Analytics are still under investigation.
We will be contacting our customers if any action is required.
Our other partners are continuing to investigate the impact of this situation. If you are using any services not supplied by Opus we recommend you speak to your service provider.
In the meantime, should you become aware of any issues, please contact our customer services team at customerservice@opustech.co.uk or by calling 020 8545 8545.
For further information about this vulnerability please visit https://www.ncsc.gov.uk/news/apache-log4j-vulnerability
Further updates will be posted here as we have them.
Wednesday 22nd December 15:50
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Following our 7 step process allows us to not only exceed your expectations, but also endeavour to proactively minimise the possibility or re-occurrence of disruption to your business, so you always stay connected with your customers.
For example if you were to report a fault we would endeavour to work to the following common standards using our:
CUSTOMER SERVICE STANDARDS OF EXCELLENCE WHEEL
LISTEN Listen and ask key questions based on our wealth of experience
UNDERSTAND Confirm our understanding of your requirements before we engage the correct team
MITIGATE Help minimise the effects of the issue whilst we work to resolve the problem
COMMUNICATE Agree with you on what basis you want to be kept updated as and when required
ACT Work with all resources to fix the fault, adhering to product or service contracted SLA’s
REMEDY Ensure that we explain in jargon-free terms what was the cause of the issue and what was done to fix the problem
PREVENT Proactively identify any possible changes or solutions that could be implemented to prevent the fault from re-occurring in the future
Please feel free to contact me if you require any clarification on how we deal with faults for our customers.
Georgina McKenna – Service Delivery Manager
DDI: 020 8545 8228
Email: G.McKenna@opustech.co.uk
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