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BUSINESS MOBILE SOLUTIONS
BUSINESS MOBILE VOICE RECORDING
Record incoming and outgoing mobile calls and SMS messages from mobile devices with our mobile voice recording solutions.
ASK AI – WHY OPUS?
Business mobile call recording helps you accurately record all mobile calls and SMS messages
Mobile voice recording (MVR) developed by EE is a network-based service designed to address the regulatory requirements faced by financial institutions, particularly those outlined by the Financial Conduct Authority (FCA), the Dodd-Frank Act, and the MiFID directive.
Following the FCA’s decision in 2011 to eliminate the recording exemption for mobile phones, the need for comprehensive recording of client-related conversations became paramount. MVR enables businesses to ensure compliance with these regulations while also helping in the resolution of trading disputes and mitigating risks associated with unauthorised trading activities.
Mobile voice recording is available as hosted, on premise or as a hybrid solution
Our business mobile recording solution is designed to boost users productivity whilst providing a highly secure environment to log, track and record mobile calls across your organisation while making sure your business remains compliant with the latest regulations.
Whether you work in an industry legally required to record and store certain business conversations, or whether you want to follow best industry practices to protect your brand, deliver a higher customer experience and be fully compliant, mobile voice recording is implemented by many mid-market and enterprise level organisations across the UK.
CLIENT CASE STUDY
We automated mobile compliance for James Hambro & Partners, saving £63,936 and enhancing productivity.
Seamless integration with mobile devices to capture mobile conversations without causing disruption
What sets mobile call recording apart is its seamless integration with mobile devices and its network-based approach. Unlike traditional methods that rely on specialised call recording software or remote recorders, mobile voice recording captures conversations directly from any mobile device without disrupting productivity.
This network-based approach ensures calls are routed efficiently without impacting performance, a feature not commonly found in other mobile voice recording services.
The business benefits of business mobile recording
SEAMLESS IMPLEMENTATION
Calls and texts are recorded from any mobile device, with no need for the user to implement call recording software.
NO LOSS OF PERFORMANCE
Recorded calls and texts are routed directly through the network and have no impact on the user or call quality.
CONSISTENT PERFORMANCE
Because users don’t need to use a third party, there is little risk of calls going unrecorded or non-conformance.
FCA
COMPLIANCE
Mobile Voice Recording records and stores all calls and SMS which significantly reduces the risk of an FCA penalty.
WORKS ACROSS DEVICES
Calls and SMS are seamlessly recorded across all devices and operating systems.
SECURE RECORDINGS
All calls and SMS are stored in a highly secure and CAS(T) accredited network solution.
GDPR
COMPLIANCE
Single GDPR message reduces the consent time and enhances the customer experience.
GLOBAL COVERAGE
Calls and SMS are recorded wherever your employees are located or travelling to around the globe.
Business mobile voice recording is flexible and fully customisable and managed in one easy to use centralised portal
You can track and manage all your incoming and outgoing mobile calls at the touch of a button. Added to your existing business mobile tariff, mobile voice recording is delivered by the same network and simply bolted on as a monthly charge.
Mobile voice recording is a legal requirement for the finance industry
By accurately recording and securely storing mobile voice communications, MVR significantly reduces the risk of FCA fines and provides financial organisations with a comprehensive solution for regulatory compliance and risk management.
Our MVR solution provides a reliable and efficient solution for financial institutions seeking to navigate the complex landscape of regulatory compliance while maintaining productivity and mitigating risks associated with mobile communications
Delivering a world class customer experience
Opus pride themselves on delivering an outstanding customer experience and hold the Service Mark accreditation from the Institute of Customer Service. We are the only Managed Service Provider in the UK to have been awarded this. We are a customer-driven and service-led technology provider, our 2% customer churn rate reflects this. Opus focus on delivering tailored technology with purpose and building long-term partnerships together with our clients.
Why do clients choose to partner with Opus?
OUTSTANDING CUSTOMER
EXPERIENCE
It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.
COMMITTED
TO HIGH
STANDARDS
Our world class expertise is delivered by our internal teams and best of breed tech partners.
FULLY TAILORED
STRATEGIC
SOLUTIONS
We are technology agnostic and only deliver a business outcome driven approach.
CONSISTENT
SERVICE LEVEL PROMISE
We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.
Read our live client feedback
Our fully integrated service offering
Find out more about how Opus can add value to your business
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