IN THE UK
Opus are a leading Five9 solutions partner in the UK
Opus provide the full Five9 solution portfolio
Five9 Contact Centre as a Service (CCaaS) is ranked by Gartner as a challenger
The Five9 contact centre as a service solution (CCaaS) boasts a wealth of useful features and benefits focused on making the agent’s job easier but also delivering a seamless customer experience across channels. As a Five9 partner, Opus have deployed CCaaS for several clients who continue to benefit from the features.
Interactive Voice Response
The IVR feature enables customers to self-serve and quickly and easily navigate through menus to reach the information or speak to an agent in the correct department.
Automatic Call Distribution
The ACD feature routes incoming calls to the most appropriate agent based on predefined rules and criteria, with the aim that the agent resolves their query the first time.
Analytics & Reporting
The Five9 solution has analytics and reporting tools, allowing managers to track and analyse KPIs and to identify areas for improvement.
This feature helps businesses to manage agent schedules, forecast call volumes, and optimise staffing levels across the contact centre.
Five9 market leading CCaaS solution provides flexibility and scalability
The Five9 platform is highly flexible, allowing businesses to customise it to deliver a solution that matches their specific needs. This includes the ability to integrate with a variety of other business systems and applications, and to personalise workflows and dashboards.
Businesses can scale up or down as needed with Five9 without having to invest in expensive hardware or infrastructure. This can help businesses to adapt to changing customer demands and to quickly ramp up operations to meet the added demands of customers during peak periods.
Omnichannel support and advanced, real-time analytics come as standard
Opus are an accredited Five9 partner, and their platform supports multiple channels, including phone, email, chat, and social media, allowing businesses to provide a seamless and consistent customer experience across all channels.
The advanced analytics and reporting capabilities allow businesses to track key metrics and gain insights into customer behaviour and preferences. This helps businesses to optimise their operations and improve performance.
Quickly enhance customer experience with improved efficiencies
The Five9 platform is designed to help businesses provide a personalised and engaging customer experience across all channels. This helps to improve customer satisfaction, loyalty, and retention.
Their solution includes features such as intelligent routing, automation, and self-service options, which can help to improve efficiency and reduce wait times for customers.
Five9 Security & Compliance
The Five9 platform includes robust security features and is compliant with industry standards, such as PCI and HIPAA. This can help businesses to protect customer data and maintain compliance with regulations.
Five9 integration options
A solid set of integrations allow businesses to connect the Five9 contact centre platform with other business systems and applications, creating a seamless and unified experience for both agents and customers. They can also help to improve operational efficiency, reduce manual tasks, and provide deeper insights into customer behaviour and preferences.
- Customer Relationship Management (CRM) software, such as Salesforce, Microsoft Dynamics, Oracle, and Zendesk
- Helpdesk and ticketing systems, such as Freshdesk and ServiceNow
- Marketing automation platforms, such as Marketo and HubSpot
- Business intelligence tools, such as Tableau and Power BI
- Workforce management software, such as Verint, Calabrio, and Aspect
- Payment processing systems, such as Authorize.net and PayPal
- Social media platforms, such as Facebook and Twitter
- Interactive Voice Response (IVR) systems, such as Nuance and Twilio
Our fully integrated service offering
All encompassing private and cloud unified comms solutions.
Fully managed, cloud based omni-channel contact centre solutions.
Complete business mobile solutions inc. device management and call recording.
Market leading outsourced IT, Microsoft and cyber security solutions.
Connectivity solutions including internet, SD WAN, MPLS, voice & connectivity.
Document management systems and managed print services.
Frequently Asked Questions - Five 9
Five9 is market leading, global CCaaS platform, enabling your agents to interact with customers through their preferred channels. It grants managers insights into contact centre performance and imparts a heightened level of flexibility to your business operations. Opus are one of the few accredited Five9 partners in the UK.
Five9 facilitates the transformation of your customer experience, leading to concrete business outcomes. Five9 solutions enable you to effectively connect with customers using their preferred channels, optimise your operations, and harness the potential of practical AI, automation, and cloud technology.