Mitel Service Providers

Optimise Your Mitel Solutions with an Accredited Mitel Service Provider

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What is a Mitel Service Provider?

A Mitel Service Provider, or Solutions Partner, is a Mitel-accredited partner set up to deliver the design, execution and support of Mitel’s suite of communications software solutions.

A Solutions Partner will draw on its knowledge of the Mitel estate to provide Mitel users with recommendations for how they can optimise their solutions. Typically, a Partner will review users’ current Mitel tools in order to provide personalised advice tailored to their set-up and advocate additional features or functionality to meet the changing needs of their organisation.

They also support organisations that are looking to implement Mitel solutions for the first time with choosing the right solutions and maximising the value they get back from them.

The 3 key components of a top Mitel Platinum Service Provider

Mitel’s Partner Program is set up to ensure any Mitel Solutions Partner is fully certified on its latest products and releases. This is important for ensuring that every user of the Mitel software has a positive experience consistent with Mitel’s standards of service.

The Platinum partnership is the pinnacle of that accreditation, enabling businesses to distinguish Mitel Partners that offer the highest standards of Mitel’s solutions. What does that look like in practice and how does Opus excel in those areas?

Comprehensive product knowledge

Mitel Platinum Solutions Partners must be able to support a range of Unified Communication (UC) software products and third-party applications, giving their customers access to the broadest range of possible solutions. With no two businesses operating under the same circumstances, Opus maintains it is vital that solutions are tailored to every individual organisation’s environment and challenges, in order to deliver a solution that is truly fit for purpose.

Opus can design systems using Mitel’s complete range of communication and collaboration solutions to enhance productivity, reduce costs and enhance user and customer experiences. The ability to deliver this high standard of product knowledge also depends heavily on the Solutions Partner’s technical expertise and is another indicator of a Platinum partnership.

Engineering excellence

Platinum Partners must be able to demonstrate set qualifications, including standardised training for proficient installation and maintenance of Mitel systems. Being independent and privately-owned means that despite the global challenges we are all facing, Opus has continued to recruit some of the most experienced solution design and project engineers in our industry.

Our engineers participate in training across all of Mitel’s technology areas. As a result, we now have arguably one the strongest, most highly accredited Mitel engineering teams in the UK. Our engineering excellence is backed by an Institute of Customer Service accredited customer support team and proactive account management team. We can help you configure your Mitel communications to deliver reliable, sustainable solutions.

Superior service

On the subject of customer service, Mitel Platinum Partners must be able to evidence that they are genuinely solving for the customer. Mitel has always prioritised quality service and technology as a solution to today’s business challenges. The software products its Partners sell must therefore add real value to its users.

In our eyes, the only way to demonstrate this is through the consistent deployment and success of solutions that do exactly that. Above and beyond our product knowledge and the advanced technical capabilities of our engineers, we strive to design the best solution for each and every one of our customers’ businesses. In an increasingly commoditised space, it is superior service that makes the difference between a good experience and a great one, just as it differentiates Opus from the rest of the market.

Transform your business with a Mitel Unified Communications and Collaboration (UC&C) Solution

If you’re looking looking to make working more flexible, we’re able to offer you the UC&C solution you need, while being more flexible and agile than anyone else. Download this free guide to find out more about what’s possible for your business.

We work within your existing network and we’re open to the way you do things. Our approach means we can adapt to legacy systems – seamlessly. And with our unmatched expertise in UC&C, we’re ideally placed to help you achieve the best possible results, in a way that is customised to suit your business.

In this guide, we’ll take a closer look at the six key reasons why a UC&C solution is now a necessity for businesses around the world, particularly in regard to customer and employee experience.

Unified Communications and Collaboration

Our Mitel Services explained

SERVICE

Superior SERVICE and support

Enjoy a superior service. As well as being there when you need us, our proactive approach means you’re always informed of Mitel’s updates and kept connected for longer.

Migrate to the cloud

Migrate from on-premise to CLOUD

Opus can provide consultancy to help you take your Mitel platform to the cloud, adding flexibility and resilience and helping you to scale your communications cost-effectively.

Expand Mitel

EXPANDING your Mitel Solution

Opus is perfectly placed to review your existing Mitel solutions and provide you with recommendations for how you can expand them to meet your organisation’s changing needs.

Home Working

Migrate to HOME WORKING Solution

Don’t let home working spoil a seamless customer experience. Opus can help you to enable strategic flexible working through the rapid deployment of a suite of Mitel unified communication tools.

Third Party Apps

Adding THIRD-PARTY APPS

As a Microsoft Silver Cloud Services Provider, Opus is uniquely positioned to integrate, deliver and support these best of breed technologies, as well as a host of other integrated software.

Moving to Mitel

MOVING TO Mitel

As a Mitel Platinum Solutions Partner, Opus has the prerequisite experience to help you select, deploy, and maximise your new investment in Mitel’s software and unify your communications.

Read our latest articles on Mitel Support

Types of Mitel Implementations supported

With over 29 years experience of designing, delivering and maintaining telephone systems for organisations of all sizes, you won’t find anyone better equipped to help you deploy Mitel’s suite of on-premise telephony solutions across your communications estate.

If your business is seeking to scale or build flexibility into its operations without incurring significant staff and real-estate overheads, Mitel’s MiCloud Flex service may be the perfect solution. This is particularly relevant as teams increasingly work remotely, helping to bring businesses together at a time when they have never been further apart. Some businesses may find a hybrid-cloud approach suits them better, conferring some of the benefits of a cloud system in collaboration with their existing on-premise solutions.

We always take the time to understand our customers’ business environments and communication challenges before advising on the best solution for them. Whether you choose to migrate either wholly or partly onto the cloud, we can take care of the entire process for you. From design through to deployment and support, our engineering teams will be there every step of the way to a communication and collaboration environment that helps your organisation to improve efficiencies, open up a greater availability of staff and succeed.

Mitel 3rd Party Integrations

In addition to delivering and supporting native Mitel communication solutions, Opus has both the engineering capabilities and strategic partnerships in place to integrate many Mitel 3rd party products, services and applications. Here are just a few:

Mitel Integrations

Integrating Microsoft Teams with Mitel

Organisations around the world turn to Microsoft Teams to collaborate seamlessly, enabling everything from chats, meetings, the ability to share files and work with other business apps, all in one shared workspace.

Now, with the Mitel Teams Integration, these best-of-class collaboration tools can be combined with Mitel’s communication software to truly bring your organisation together. From enterprise-level call handling and the ability to receive calls to your device of choice to hands-off call functionality between desktop, PC and mobile, Opus can help you to integrate, deliver and support these two best of breed technologies in one winning solution.

Mitel Teams Integration

The benefits of Mitel Software Assurance

Getting the most from your Mitel investment requires staying up-to-date with all the latest software releases and technical fixes. Mitel is constantly developing its core software to offer greater functionality, security and a better experience for all its customers. How can you make sure your platform is always running on the latest system?

The importance of regularly updated software for operability and security has led Mitel to make SWAS mandatory for its users. It does not support installations where the software is more than two editions out of date, meaning it is essential to invest in either the Standard or Premium SWAS to avoid delays in accessing third line support from Mitel if needed.

As a Mitel Platinum Partner, Opus is qualified to offer and deliver SWAS to all our customers at highly competitive rates, so they can take advantage of service improvements as they happen and maintain optimum operational efficiency.

The solution is Mitel Software Assurance and Support (SWAS).

  • Keep up-to-date on the latest supported software
  • Take advantage of new features
  • Address system issues through software updates/fixes
  • Enable proactive fault reporting and performance monitoring
  • Access skilled Mitel technical support resources

Stay Current
and Do More 

The solution is Mitel Software Assurance and Support (SWAS).

  • Keep up-to-date on the latest supported software
  • Take advantage of new features
  • Address system issues through software updates/fixes
  • Enable proactive fault reporting and performance monitoring
  • Access skilled Mitel technical support resources

Stay Current
and Do More 

The importance of regularly updated software for operability and security has led Mitel to make SWAS mandatory for its users. It does not support installations where the software is more than two editions out of date, meaning it is essential to invest in either the Standard or Premium SWAS to avoid delays in accessing third line support from Mitel if needed.

As a Mitel Platinum Partner, Opus is qualified to offer and deliver SWAS to all our customers at highly competitive rates, so they can take advantage of service improvements as they happen and maintain optimum operational efficiency.

Mitel products we offer

Mitel Telephone Systems

Whether you are communicating internally or handling customer calls, reliable telephone systems are key to the success of any organisation. In the Age of the Customer, this importance is only heightened. Browse Mitel’s range of telephone solutions and discover how Opus can help you to deliver seamless communication across your organisation.

 

Mitel Collaboration Applications

Collaboration is a key challenge facing organisations of all sizes. As trends around flexible working rise and more teams operate remotely, it has only become more critical. In today’s fluid marketplace, how can Mitel’s suite of market-leading collaboration software enable your teams to work more closely together, even when they are further apart?

Mitel Services

Whichever software you use, it pays to be able to make it work for your organisation’s needs. As a Mitel Platinum Solutions Partner, we will help you to enjoy superior service and an all-round better experience. Stay connected, keep informed, and get the most from your investment through access to ServiceMark-accredited support at highly competitive prices.

Mitel Support Partner FAQs

We are a Mitel Platinum Service Partner which means we are accredited to the very highest level.  We were also recognised as a winner of 2021 Mitel Global Partner Awards for Partner of the year International – Top Cloud Partner 2020!  Being Platinum accredited means you can be guaranteed that we have a comprehensive knowledge to advise you on a range of  Mitel’s communication and collaboration solutions.  It also means we guarantee to offer a superior service by going above and beyond in all that we do.  We also guarantee engineering excellence with arguably one the strongest, most highly accredited Mitel engineering teams in the UK.

At Opus we believe we have some of the most qualified and experienced solution designers, engineers, project managers and account managers in the UK.  This is is backed by the fact that we are accredited to the very highest levels for example with the Institute of Customer Services accreditation that we hold.  We consistently exceed all net promoter scores on both service and support and once you become a customer,  the account manager that onboarded you will become your account manager for the lifetime of your partnership with us – all of this guarantees you superior and consistent service and support at all times.  If you do ever experience a problem with the support you are being given our escalation process is published on our website with names and contact numbers of who you can talk to – right up to our CEO Michael O’Donnell.

We are specialists in providing communication solutions for small, medium and large size enterprises both in the private and public sector. Our experience has taught us that no business has the exact same communication requirements, that’s why we offer a free and confidential communications audit before recommending a solution for your business.

We have a team of highly experienced team of project managers, field engineers and technical support staff to ensure your requirements are always identified and reached. With more than 200 years of combined experience in our engineering team and being manufacturer accredited and technical industry-wide qualified, we are equipped to deliver first rate service and support.  We also guarantee engineering excellence with arguably one the strongest, most highly accredited Mitel engineering teams in the UK.

Yes we can offer 24/7 support if required

We prioritise and escalate mission critical issues and resolve over 90% of all technical support calls remotely, resulting in fast and effective support, which means you don’t need to spend unnecessary time dealing with an issue.

We offer a range of Service Level Agreements which can be tailored to suite your needs based on your operational requirements

Yes we have a number of international Mitel customers that we support.  We can leverage both delivery of and support capabilities in many international locations and as with our UK customers provide customised consultancy and design.  We also offer provisioning of in country local number and support services.

How can we help?

Request a discovery call and find out how we may be able to help you transform your organisation through Mitel’s best-of-class solutions.