Opus support many well known retailers across the country.
We only partner with organisations where we can truly add value and expertise
Why do clients choose to partner with Opus?
It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.
We are technology agnostic and only deliver a business outcome driven approach.
SERVICE LEVEL PROMISE
We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.
The benefits of our retail solutions
MESSAGE ON HOLD
Provide intelligent information to the customers about expected wait times or positions in queues.
Manage customer complaints with call recording to provide staff with training to resolve disputes.
Benefit from a auditable record with evidence of call recordings to comply with PCI DSS requirements.
Provide free calls between stores and staff mobiles for cost savings and to boost efficiency.
Simple call routing allows questions relating to opening hours, store locations to be routed to call announcements.
Use a wide variety of telephone handsets including SIP, IP-DECT or incorporate a smartphone.
Provide flexible communications via audio, video, e-mail or simple voice and SMS, WhatsApp messaging.
Allow for handsets to be deployed in smaller stores at a fraction of the cost with minimal management.
We work with the following partners
We partner at the highest levels with a select number of service providers. This means our engineers are certified to the highest standards and we have the specialist knowledge required, to support customers during the design, delivery, and ongoing support of their technology services.