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VERTICAL SOLUTIONS
TECHNOLOGY SOLUTIONS FOR THE RETAIL INDUSTRY
Feature rich IT and communication technology solutions designed specifically for the retail industry.
Trusted by leading retailers to deliver seamless technology and operations
Opus provide a wide range of technology solutions for retailers to unify operations from the shop floor to head office streamlining workflows, reducing communication costs, improving your IT infrastructure and helping your teams focus on what truly matters – your customers. Whether you’re managing a single store or a nationwide chain, we equip your business with market leading solutions designed specifically for retailers to ensure you stay secure, agile, and competitive and help you to deliver an outstanding customer experience.
Delivering exceptional service begins with seamless communication
We deploy market leading communication solutions that ensure your customers are never left waiting, misrouted, or unanswered. Be those direct calls to the store or to retailers with larger contact centres.
Our intelligent call routing and unified messaging keep customers engaged and informed, improving loyalty and satisfaction while freeing up your in-store teams to focus on face-to-face service.
Current retail clients
Retail technology solutions that elevate performance and keep you ahead
We’ve worked with some of the UK’s best-known retailers, so we understand the pressures of seasonal peaks, staff turnover, and growing expectations for service consistency.
Our solutions are built from real-world retail insights, helping your team avoid common pitfalls like missed calls, disconnected systems, or high communication costs.
We ensure you can connect the dots across every customer touchpoint
Customers commonly interact with retailers across multiple channels whether browsing online, calling ahead, or walking directly into your stores.
We enable true omni-channel or more recently opti-channel communication by unifying voice, video, messaging, and mobile, ensuring your teams have full visibility and control over every customer interaction, regardless of the touchpoint.
We believe in recommending technology that meets your needs
As a technology-agnostic provider and certified partner to the leading industry vendors, we tailor every solution to your specific requirements. Whether you need to integrate with legacy systems, roll out cloud telephony, Upgrade your contact centre or deploy new store setups, our team take a consultative approach to ensure everything aligns with your business goals.
With a dedicated service desk, proactive monitoring, and service-level agreements backed by financial guarantees, we ensure our monthly support delivers peace of mind. Our comprehensive reporting tools keep you informed and ensure transparency across your communications infrastructure.
The common retail technology challenges Opus helps solve
Missed Calls = Missed Sales
Missed calls can quickly become lost revenue, especially during peak trading hours. Our solutions ensure that every customer call is answered or automatically rerouted to the next available team or location. We help reduce missed opportunities while preserving in-store service by freeing staff from unnecessary call handling.
Multi-site Management Made Simple
Managing communications across multiple locations can be complex and time-consuming. We centralise your telephony and connectivity, enabling IT teams to monitor, update, and support your entire store estate from one interface. Whether you’re opening new locations or upgrading older ones, we make it quick, efficient, and cost-effective.
Customers Expect Fast, Flexible Communication
Consumers increasingly expect support through multiple channels. From SMS and WhatsApp to traditional voice and email. Our solutions support seamless channel switching, enabling your staff to serve customers in the way they prefer and reducing bottlenecks in support or service desks.
Rising Costs and Shrinking Margins
Margins in retail are always under pressure. That’s why our solutions are designed to deliver maximum value with minimum overhead. We reduce telecom spend through smart routing, bundled services, and free internal calling. Plus, our flexible deployment models allow you to scale without overspending.
Boost CSAT, team efficiency and lower operating costs
Our communication platforms don’t just keep your team and customers connected they improve every aspect of your retail operations. From increasing customer satisfaction to streamlining multi-site management and empowering your staff.
With faster response times, reduced call abandonment, lower operating costs, and improved team collaboration, our systems deliver real, measurable results.
One Industry leading partner to manage and deliver all Your retail technology needs
As a full-service managed service provider, Opus provides a full suite of retail technology services from business mobile plans and managed IT support to cloud-hosted contact centres and managed print.
Our fully integrated approach enables us to align your communications, technology, and customer service strategy, making your operations smoother, smarter, and more cost-effective.
Some of our key solution features tailored for retail
- Smart Call Routing & IVR: Handle high call volumes with automated, intelligent routing that directs customers to the right team without delay.
- PCI DSS Compliant Call Recording: Keep your customer payment data secure and audit-ready with encrypted, compliant call recording tools.
- Free Internal Calls: Eliminate inter-store and mobile communication costs with inclusive packages that scale with your business.
- Flexible Device Options: Choose from IP handsets, wireless DECT phones, or integrate with smartphones for true workforce mobility.
- Proactive Messaging: Use pre-recorded messages to answer common queries like store hours or delivery updates—reducing staff workload.
- Rapid Store Rollouts: Quickly equip new or temporary retail locations with plug-and-play solutions that require minimal on-site IT involvement
Read our live client feedback
Find out more about how Opus can add value to your business
Reigate Office
London Court
39 London Road
Reigate
Surrey
RH2 9AQ
London Office
60 Cannon Street
London
EC4N 6NP
Hitchin Office
2nd Floor Regal Chambers
49-51 Bancroft
Hitchin
Hertfordshire
SG5 1LL