Enquiries: 0800 3167566 | Support: 020 8545 8545
INDUSTRY SECTORS
PROFESSIONAL SERVICES
Opus partner with a wide range of professional service organisations
Technology Solutions for Professional Services
Professional service organisations rely on technology to deliver exceptional customer experience, protect sensitive information and keep their people connected. From internal IT and cyber security to business communications, contact centre, mobile and digital workplace solutions, every part of the technology environment plays a role in how effectively your organisation operates.
At Opus, we bring these capabilities together, helping professional services firms across the UK simplify their technology, improve collaboration and create more connected experiences for employees and clients. Whether you are looking to modernise your communications, strengthen your cyber security, improve customer engagement or review your wider technology strategy, we provide the expertise and support to help you move forward.
Technology that works across your entire organisation
Professional services firms face increasing pressure to deliver responsive, high-quality client service while managing costs, protecting confidential information and supporting more flexible ways of working.
Disconnected systems, inefficient processes and multiple technology providers can make this more difficult. We help organisations take a more joined-up approach, connecting the technology that supports their people, operations and client relationships.
Our technology solutions for professional services
CUSTOMER EXPERIENCE
Bring voice, email, web chat and other communication channels together to help teams manage enquiries more effectively and deliver a consistent, responsive client experience.
FLEXIBLE & HYBRID WORKING
Keep employees connected across offices, home and client sites with integrated communications, mobile, cloud and IT solutions that support productive working wherever they are.
SECURITY & BUSINESS RESILIENCE
Protect sensitive client information and maintain access to critical systems with cyber security, proactive IT management, backup and disaster recovery solutions.
CLOUD COLLABORATION
Give your teams secure access to the applications and collaboration tools they need, wherever they work. Our cloud and Microsoft 365 solutions help support productivity and flexible working.
TECHNOLOGY MANAGEMENT
Reduce the complexity of managing multiple suppliers and disconnected systems with a more joined-up approach to IT, communications, mobile and digital services.
INSIGHT & PERFORMANCE
Gain greater visibility into your technology and client interactions through reporting, analytics and management tools that support informed decisions and continuous improvement.
Join the other businesses Opus support
Why do clients choose to partner with Opus?
OUTSTANDING CUSTOMER
EXPERIENCE
It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.
COMMITTED
TO HIGH
STANDARDS
Our world class expertise is delivered by our internal teams and best of breed tech partners.
FULLY TAILORED
STRATEGIC
SOLUTIONS
We are technology agnostic and only deliver a business outcome driven approach.
CONSISTENT
SERVICE LEVEL PROMISE
We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.
Independent credibility signals
Customer service accreditation
Opus holds ServiceMark with Distinction, awarded by the Institute of Customer Service. This distinction is one of the strongest proof signals of customer-centric service delivery in the UK.
Sustainability & governance
Opus will be certified by B Corp by January 2026 demonstrating that Opus meets audited standards for environmental impact, governance, and organisational responsibility.
Service Performance
Opus can confidently reference a 4.9/5 partner rating, historically validated on Feefo. Our NPS regularly sits at 90, reinforcing that service delivery and user experience beat vanity metrics.
Employer Recognition
Regularly recognised in the Best Companies to Work For Awards ecosystem in the UK, demonstrating internal culture quality, high employee retention, and organisational health.
NET PROMOTER SCORE
90
Month on month we survey our customers to ensure our customer experience levels remain consistently high
CUSTOMER SATISFACTION
97.5 %
CSAT is measured closely to ensure our customers are satisfied with their products, services, and interactions with Opus
FIRST TIME FIX ON A P1
99.2 %
We pride ourselves on delivering fast first time fix rates to ensure faults are resolved quickly on P1 incidents
Here's what our clients think of our service levels
CLIENT CASE STUDY
Opus helped Westminster Wealth Management modernise its IT infrastructure, creating a more efficient and scalable technology environment. The project delivered £3,000 in monthly cost savings and a 15% improvement in productivity.
FAQs
Professional services firms typically rely on a combination of IT support, cyber security, cloud services, business communications, mobile connectivity and digital workplace tools. Organisations with high volumes of client enquiries may also benefit from contact centre and customer experience technology. The right combination depends on the firm’s size, working practices, client service model and existing technology environment.
Technology can help professional services firms improve client experience by making communication more responsive, consistent and accessible. Business telephony, contact centre platforms, collaboration tools and digital workflows can help teams manage enquiries, share information and reduce delays. The most effective approach connects these technologies around the organisation’s client journey rather than treating them as separate systems.
Business telephony provides the voice and communication capabilities employees need to make and receive calls, often alongside video, messaging and collaboration tools. Contact centre technology is designed to manage larger volumes of customer or client interactions, often across multiple channels, with capabilities such as intelligent routing, reporting, analytics and automation. Some organisations require both, depending on how their teams communicate and manage client enquiries.
Yes. Opus provides a broad range of technology services, including managed IT, cyber security, cloud, business telephony, contact centre, mobile and digital workplace solutions. This allows organisations to work with a partner that understands how different technologies connect and support their wider business objectives.
Opus provides cloud, IT, business communications and mobile solutions designed to support employees working across offices, remote locations and client sites. This can include secure access to applications and information, Microsoft 365, unified communications, mobile connectivity and centrally managed IT support.
Find out more about how Opus can add value to your business
Reigate Office
London Court
39 London Road
Reigate
Surrey
RH2 9AQ
London Office
2nd Floor
63 Saint Mary Axe
London
EC3A 8AA
Hitchin Office
2nd Floor Regal Chambers
49-51 Bancroft
Hitchin
Hertfordshire
SG5 1LL