Opus Technology deliver a multitude of services to the legal sector
Fast and efficient communication is essential in the legal sector especially as you have customers who are dependent on receiving factual and correct information quickly, wherever they may be. Not only is the legal sector challenged by demands to enhance client responsiveness but to provide a more personalised service, with the added pressure to reduce fees in an ever-increasing price conscious market.
The recognised managed service provider for legal firms across the UK
We are recognised as a leader in helping law firms migrate to and deploy unified communications. We implement solutions that provide hot desk facilities across any location in the world, with collaboration tools to enable employees to work from any office and collaborate in virtual teams with both their colleagues and clients
Opus enables access to multiple sites and systems from a single interface lowering business costs and increasing staff productivity. In addition, our solutions can be deployed as a Virtual Appliance within a VMware environment to simplify support, reduce complexity and improve availability.
We have extensive knowledge and experience across the legal sector
Opus specialises in IP communications for law firms and focus on enhancing client responsiveness, increasing employee productivity, promoting employee attraction and retention whilst effectively managing and containing costs.
We provide IT and IP telephony solutions to enable lawyers to stay connected to clients and colleagues, and when required be part of a global team working from a location that is most suitable for the employee and the client.
Benefits of our legal sector solutions
Enjoy free calls between sites and free calls to and from staff mobiles to ensure you are more cost effective with your lines and calls.
Manage customer complaints with call recording, which provides staff with the effective training to resolve disputes. Your business will also benefit from a full auditable record of public interactions with evidence of call recordings to prevent possible litigation.
HOT DESKING OPTION
Provide hot-desking, which allows staff to nominate any desktop to be their own, at a disaster recovery facility, an alternative office or even at home, with the option to extend this capability to any directory number
Ensure distributed teams work together more effectively through presence and availability. By creating skill groups, subject matter experts can be located to assist with client enquiries instantly.
Why do clients choose to partner with Opus?
It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.
We are technology agnostic and only deliver a business outcome driven approach.
SERVICE LEVEL PROMISE
We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.
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Our fully integrated service offering
All encompassing private and cloud unified comms solutions.
Fully managed, cloud based omni-channel contact centre solutions.
Complete business mobile solutions inc. device management and call recording.
Market leading outsourced IT, Microsoft and cyber security solutions.
Connectivity solutions including internet, SD WAN, MPLS, voice & connectivity.
Document management systems and managed print services.
Information Security Management