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INDUSTRY SECTORS
TECHNOLOGY SOLUTIONS FOR LAW FIRMS AND CHAMBERS
Opus helps UK law firms and chambers with IT, telecoms, contact centre and business mobile solutions that protect client information and keep clients connected.
IT Support, Telecoms and Contact Centre solutions designed to empower law firms
Opus Technology provides managed IT, cybersecurity, cloud, client communications and business mobile solutions for UK law firms and barristers’ chambers. We help legal teams protect sensitive information, support fee earners and stay connected across offices, court and home, with services shaped around their systems, working practices and priorities.
Supporting Law Firms Across IT, Telecoms, Contact Centre and Mobile
Opus Technology is a UK managed service provider supporting solicitors’ firms and barristers’ chambers, including Judge & Priestley, Cripps, Edwin Coe, Monckton Chambers and 29 Bedford Row.
From our Reigate headquarters and City of London office, we bring together managed IT and cyber security, business telecoms, contact centre and business mobile. Whether you need support in one area or across your firm, we start with your matters, systems and people rather than a product.
Supporting law firms and barristers’ chambers
What technology solutions does Opus provide for law firms?
| Solution | What it solves | What Opus provides |
|---|---|---|
| 1. Managed IT and Cyber Security | Downtime, stretched internal IT, payment fraud, ransomware | Fully managed and co-managed IT, Microsoft 365, email security, Cyber Essentials, backup and recovery
|
| 2. Telecoms | Ageing phone systems, missed calls, unreliable connectivity | Microsoft Teams Phone, cloud telephony, call recording, leased lines and SD-WAN |
| 3. Contact centre | Lost new enquiries, clients unable to reach their fee earner | Cloud contact centre from Five9, 8×8 and Mitel, intelligent routing, reporting and AI |
| 4. Business mobile | Fee earners working from court and home, lost devices | Business mobile contracts, Microsoft Intune device management |
Telecoms and Contact Centre for Law Firms
Clients who cannot get through call the next firm. Opus scales from Teams Phone to a full cloud contact centre.
- Microsoft Teams Phone: client calls on any device, same numbers.
- Cloud contact centre: intake across voice, email and web chat, with missed-call reporting.
- Never miss an enquiry: queues, overflow and callbacks.
- Smart routing: conveyancing, family and private client calls reach the right team.
- Call recording: for file notes, training and disputes.
Managed IT and Cyber Security for
Law Firms
Opus provides managed IT and cyber security for law firms and chambers, working as your IT department or alongside your in-house team, with a UK service desk.
- Co-managed IT: extra capacity for your in-house team.
- Fraud protection: email security and DMARC against spoofed bank details.
- Cyber Essentials: required for Legal Aid Agency crime contracts.
- Backup and recovery: keep matter files available through an outage or attack.
- Copilot readiness: secure Microsoft 365 before AI rollout.
Which cyber security requirements apply to law firms?
The SRA does not prescribe specific technology, but law firms face clear expectations on confidentiality, data security and certification. Opus helps you meet the technical side of each.
SRA Code of Conduct
Keep client affairs confidential and identify, monitor and manage material risks to your business, including cyber risk.
UK GDPR Article 32
Apply appropriate technical and organisational measures to protect personal data, from access controls to backup.
Legal Aid Agency
Cyber Essentials certification has been mandatory for Standard Crime Contract holders since 1 October 2025.
Clients, panels and insurers
Corporate clients, panel reviews and cyber insurers increasingly ask for Cyber Essentials Plus and evidence of security controls.
Business Mobile for Fee Earners and Barristers
Partners, associates and barristers move between office, court, client sites and home. Opus combines business mobile contracts across EE, Vodafone and O2 with Microsoft Intune device management, so client data stays protected if a phone is lost or someone leaves the firm.
- The right network for every role: coverage and data plans matched to how each team works.
- Secure devices: apply firm policies, separate work and personal data, and wipe lost devices remotely.
- Clear mobile costs: one view of contracts, usage and spend across your firm.
- Teams Phone on mobile: one business number for desk and mobile with Teams Phone Mobile.
Why do law firms choose to partner with Opus?
OUTSTANDING CUSTOMER
EXPERIENCE
It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.
COMMITTED
TO HIGH
STANDARDS
Our world class expertise is delivered by our internal teams and best of breed tech partners.
FULLY TAILORED
STRATEGIC
SOLUTIONS
We are technology agnostic and only deliver a business outcome driven approach.
CONSISTENT
SERVICE LEVEL PROMISE
We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.
One Technology Partner for Your Law Firm
One Opus team is accountable for your IT, telecoms, contact centre and business mobile, so issues are resolved without passing between suppliers.
Our managed service contracts include:
- 24/7 proactive monitoring and support from our UK service desk
- Cyber security expertise, from email fraud protection to Cyber Essentials
- Telecoms and contact centre specialists across Microsoft, Five9, 8×8 and Mitel
- Business mobile management across EE, Vodafone and O2
- Dedicated contacts, regular service reviews and financially backed SLAs
Our core strategic partners
Opus only partner with the leading technology vendors in the industry. Here are some of them, view all our strategic partners here.
Read our live customer feedback
FAQs
IT, telecoms, contact centre and business mobile for UK law firms and barristers’ chambers, including managed IT, cyber security, Microsoft Teams Phone, cloud contact centre and mobile device management. Firms can use one service or bring them together under one provider.
Yes. Our co-managed support adds capacity or specialist expertise, with clear responsibilities agreed between Opus and your internal team.
We review your applications and their supporting IT environment, then agree support responsibilities and any specialist software vendor involvement.
Access controls, email and endpoint protection, device management and recovery planning help protect sensitive information. Your firm retains responsibility for its legal and professional obligations.
Yes. We review Microsoft 365 permissions, sharing and governance readiness, identifying exposures and recommended next steps before wider adoption.
No. A contact centre suits firms with dedicated intake or client service teams handling high call volumes. Smaller firms usually get what they need from Teams Phone or cloud telephony.
Identify your most critical systems, agree recovery objectives and clarify backup, testing and supplier responsibilities. Opus can support recovery planning within an agreed scope.
Check support coverage, application responsibilities, recovery arrangements, transition plans and contract exclusions, alongside the provider’s understanding of legal working.
Yes. One provider means fewer contracts to manage, one support team to call and a single view of how your systems and communications connect.
Find out more about how Opus can add value to your legal organisation
Reigate Office
London Court
39 London Road
Reigate
Surrey
RH2 9AQ
London Office
2nd Floor
63 Saint Mary Axe
London
EC3A 8AA
Hitchin Office
2nd Floor Regal Chambers
49-51 Bancroft
Hitchin
Hertfordshire
SG5 1LL