Opus are delighted to confirm their latest strategic partnership with Infinity Call Tracking
We are pleased to announce that the strategic partnership between Opus and Infinity is now official. By joining forces with Infinity, we aim to expand our existing offering and enhance our ability to deliver market leading call tracking and conversation analytics solutions that address the complex challenges facing the customer experience landscape. Opus brings to the partnership a wealth of experience and a proven track record of success in both the contact centre and telecoms space. We’ll soon have more exciting news to share with the launch of an innovative and exclusive integration between the Infinity call tracking solution and our CCaaS vendors. Watch this space…
"We are excited to embark on this partnership with Infinity, we will harness the power of innovation and collaboration to address the ever-evolving needs of our customers around conversational analytics and call tracking whilst continuing to deploy cutting edge technology solutions that deliver exceptional customer experience."
Matt Dudleston
Sales Director
"This partnership represents an exciting opportunity for Infinity and Opus to help more contact centre leaders to deepen their understanding of customers and improve engagement with both callers and agents. By combining our strengths as market leaders, we are well-positioned to drive innovation, foster growth, and deliver unmatched insight into caller behaviours, and provide the granular view on performance necessary to improve customer experiences through data-led coaching”.
Kris Wagland
VP of Partnerships
More about Infinity Call Tracking
Since 2011, Infinity has been helping marketing, sales, and customer service teams make smarter business decisions and improve experiences with call analytics. Their call tracking and speech analytics tools are used by enterprises across the world to optimise marketing campaigns, improve sales performance, streamline contact centre operations, and improve experiences for their customers.
