Visit Opus at the Call & Contact Centre Expo
We’re delighted to announce that Opus will be exhibiting at the Call & Contact Centre Expo, at ExCeL London on 22nd and 23rd November 2022. Drop by our stand: CC-E25.
The Call & Contact Centre Expo is the ultimate event for customer engagement professionals and is the event to attend if you’re looking to reconnect with the customer engagement world and develop your contact centre knowledge.
Why Opus?
Customer expectations are higher than ever and being able to allow customers to engage with you on their preferred media is crucial to retaining existing customers and attracting new ones.
Choosing a technology partner to guide you through the various contact centre platforms and applications available and how they can be integrated into existing or new unified communications, CRM systems or business processes is key to delivering an outstanding customer experience.
Here at Opus we design, deliver and support single platform or stand-alone omni-channel contact centre solutions, chat bots, Google-powered artificial intelligence self-serve and agent assist solutions, with web chat and co-browsing and gamification solutions to suit the specific needs of your organisation.
Your trusted technology partner
At Opus our ethos has always been to listen, understand, deliver and support. Our team works with you to understand the challenges and opportunities within your contact centre space and then work in partnership with you and our specialist partners to implement these seamlessly within your organisation.
As an independent technology provider, we only partner with industry leading and trusted partners that offer you a choice of platforms and applications that can then be integrated into a single solution. Our pedigree speaks for itself as Platinum partners with Mitel, Gamma, 8×8 and Cirrus and we are also a Gold Microsoft Cloud Solutions Partner. We also partner with a host of leading contact centre applications providers such as Five9s, Calabrio, Talkative and many more.
Visit the stand to learn how we can help:
- Transform your customer engagement with omni-channel interactions, super agents, automation, chat bots, AI and agent assist solutions.
- Take your customer experience to new heights by allowing customers to engage with you on their preferred media.
- Manage your costs and resources efficiently and effectively
- Tailor and integrate industry leading solutions into your contact centre from the likes of Redbox, Calabrio, Talkative, Noetica, Semafone, Verint and PCIPal.
