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CUSTOMER SUPPORT
PROJECT MANAGEMENT SERVICES
Taking the risk out of new technology deployments.
We have a dedicated and experienced project management
team to manage all our projects
Project management is essential to ensure your installation goes to plan, that is why any installation we complete is project managed as standard practice.
Our project management methodology is based upon best practices input from our service organisation and that of its suppliers. It is also based on Prince2™ principles with an emphasis on tailoring processes and themes to suit the project environment, size, complexity and risk.
Our project management methadology
PROJECT
INITIATION
INITIATION
Deliverables are agreed between Opus Telecoms and the customer
PLANNING
& DESIGN
& DESIGN
Resources are allocated and the project schedule is approved
PROJECT
DELIVERY
DELIVERY
Project is implemented according to the defined schedule
USER ACCEPTANCE TESTING
Test plans are implemented and solution tested
USER
TRAINING
TRAINING
Training is delivered to end users pre go live
GO
LIVE
LIVE
Solution goes live to the end users and admin team
PLANNING
& DESIGN
& DESIGN
Solution is signed off by Opus and Customer
SIGN OFF &
SUPPORT
SUPPORT
Project signed off and moves to the support team
You will work closely with the project management team throughout
During the Project Initiation Phase, you will be appointed a Project Manager whose responsibility will be to work with the Consultant and Technical Sales Support team to define and agree the scope of work and technically validate the proposed solution. Upon successful completion of the Initiation Phase, your Project Manager will take ownership of the project and manage the Planning, Implementation, and Service Transition phases.
Our Project Managers are responsible for
- Assisting in the sales process
- Arranging initial project meeting
- Securing clear understanding of project roles and responsibilities
- Ensuring the proper flow of communications between the various project team members
- Managing project scope, cost and time elements
- Escalating issues
- Managing change control
- Creating and update project implementation plan / schedule of works and scope
Why do clients choose to partner with Opus?
OUTSTANDING CUSTOMER
EXPERIENCE
It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.
COMMITTED
TO HIGH
STANDARDS
Our world class expertise is delivered by our internal teams and best of breed tech partners.
FULLY TAILORED
STRATEGIC
SOLUTIONS
We are technology agnostic and only deliver a business outcome driven approach.
CONSISTENT
SERVICE LEVEL PROMISE
We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.
Read our live client feedback
Our fully integrated service offering
Find out more about how Opus can add value to your business
Reigate Office
London Court
39 London Road
Reigate
Surrey
RH2 9AQ
London Office
60 Cannon Street
London
EC4N 6NP
Hitchin Office
2nd Floor Regal Chambers
49-51 Bancroft
Hitchin
Hertfordshire
SG5 1LL