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  • Solutions
    • TELECOMS
      • Business Telephony Solutions
      • Cloud Unified Comms Solutions
      • Private Unified Comms Solutions
      • Teams Voice Solutions
    • IT SOLUTIONS
      • Outsourced IT Support
      • Microsoft Solutions
      • Managed Cloud
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      • Edge Security and Wifi
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  • Why Opus
    • Why Opus
      • Why choose Opus
      • About Us
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    • Our Culture
      • Our Mission & Vision
      • Our Values
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      • Business Telephony Solutions
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      • Managed Cloud
      • Advanced Security
    • CONNECTIVITY
      • Internet Solutions
      • MPLS, SD-WAN & SASE
      • Edge Security and Wifi
    • CONTACT CENTRE
      • Contact Centre Solutions
      • Artificial Intelligence & Chatbots
      • Intelligent Virtual Assistants
    • MOBILE SOLUTIONS
      • Mobile Services
      • Mobile Device Management
      • Mobile Voice Recording
    • PRINT MANAGEMENT
      • Managed Print
      • Document Management Solutions
  • Why Opus
    • Why Opus
      • Why choose Opus
      • About Us
      • Current Clients
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      • Our Mission & Vision
      • Our Values
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CUSTOMER SUPPORT

TECHNICAL
SUPPORT SERVICES

Taking the risk out of new technology deployments.

Professional and comprehensive technical support

We provide a professional, comprehensive and highly experienced technical support service, by measuring the time it takes to reach a resolution, not the time it takes to respond to your request. We always focus on the quality of the advice we give to you and not how quickly we can complete the request for you.

Experienced & qualified support

With our experienced team of project managers, field engineers and technical support staff we ensure your requirements are always identified and reached. With more than 200 years of combined experience in our engineering team and being manufacturer accredited and technical industry-wide qualified, we are equipped to deliver first rate service and support.
Service Desk OPI | Opus Technology
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Prioritise mission critical issues

We prioritise and escalate mission critical issues and resolve over 90% of all technical support calls remotely, resulting in fast and effective support, which means you don’t need to spend unnecessary time dealing with an issue.

Our goal at Opus Telecoms is provide you with communication products and services through a company committed to customer service, superb technical capabilities and continued adaptability to emerging technologies.

Get in touch

Why do clients choose to partner with Opus?

OUTSTANDING CUSTOMER
EXPERIENCE

It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.

COMMITTED
TO HIGH
STANDARDS

Our world class expertise is delivered by our internal teams and best of breed tech partners.

FULLY TAILORED
STRATEGIC
SOLUTIONS

We are technology agnostic and only deliver a business outcome driven approach.

CONSISTENT
SERVICE LEVEL PROMISE

We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.

Read our live client feedback

Our fully integrated service offering

COLLABORATE

All encompassing private and cloud unified comms solutions.

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CONTACT

Fully managed, cloud based omni-channel contact centre solutions.

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MOBILE

Complete business mobile solutions inc. device management and call recording.

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TRANSFORM

Market leading outsourced IT, Microsoft and cyber security solutions.

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CONNECT

Connectivity solutions including internet, SD WAN, MPLS, voice & connectivity.

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DOCUMENT

Document management systems and managed print services.

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We work with the following partners

We partner at the highest levels with a select number of service providers. This means our engineers are certified to the highest standards and we have the specialist knowledge required, to support customers during the design, delivery, and ongoing support of their technology services.

Mitel logo
gamma logo
Five9
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cirrus logo
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ee logo
02 logo
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wandera logo
Pangea logo
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asc logo
mimecast logo
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sycurio logo
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Toshiba logo
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HP logo
redbox logo
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Are you ready to discuss your
requirements with a specialist?

Reigate Office

London Court
39 London Road
Reigate
Surrey
RH2 9AQ

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London Office

60 Cannon Street
London
EC4N 6NP

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Hitchin Office

2nd Floor Regal Chambers
49-51 Bancroft

Hitchin
Hertfordshire
SG5 1LL

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GET IN TOUCH
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London Court

39 London Road
Reigate
Surrey
RH2 9AQ

 

Call us: 0800 3167566

ISO Accreditations

Strategic Partners

8×8 Partner

Five9 Partner
Cirrus Partner

Gamma Partner

Mitel Partner

Microsoft Solutions Partner

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