Professional and comprehensive technical support
We provide a professional, comprehensive and highly experienced technical support service, by measuring the time it takes to reach a resolution, not the time it takes to respond to your request. We always focus on the quality of the advice we give to you and not how quickly we can complete the request for you.
Experienced & qualified support
Prioritise mission critical issues
We prioritise and escalate mission critical issues and resolve over 90% of all technical support calls remotely, resulting in fast and effective support, which means you don’t need to spend unnecessary time dealing with an issue.
Our goal at Opus Telecoms is provide you with communication products and services through a company committed to customer service, superb technical capabilities and continued adaptability to emerging technologies.
Why do clients choose to partner with Opus?
It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.
We are technology agnostic and only deliver a business outcome driven approach.
SERVICE LEVEL PROMISE
We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.
Read our live client feedback
Our fully integrated service offering
All encompassing private and cloud unified comms solutions.
Fully managed, cloud based omni-channel contact centre solutions.
Complete business mobile solutions inc. device management and call recording.
Market leading outsourced IT, Microsoft and cyber security solutions.
Connectivity solutions including internet, SD WAN, MPLS, voice & connectivity.
Document management systems and managed print services.
We work with the following partners
We partner at the highest levels with a select number of service providers. This means our engineers are certified to the highest standards and we have the specialist knowledge required, to support customers during the design, delivery, and ongoing support of their technology services.