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CUSTOMER SUPPORT
TECHNICAL
SUPPORT SERVICES
Taking the risk out of new technology deployments.
Professional and comprehensive technical support
We provide a professional, comprehensive and highly experienced technical support service, by measuring the time it takes to reach a resolution, not the time it takes to respond to your request. We always focus on the quality of the advice we give to you and not how quickly we can complete the request for you.
Experienced & qualified support
With our experienced team of project managers, field engineers and technical support staff we ensure your requirements are always identified and reached. With more than 200 years of combined experience in our engineering team and being manufacturer accredited and technical industry-wide qualified, we are equipped to deliver first rate service and support.
Prioritise mission critical issues
We prioritise and escalate mission critical issues and resolve over 90% of all technical support calls remotely, resulting in fast and effective support, which means you don’t need to spend unnecessary time dealing with an issue.
Our goal at Opus Telecoms is provide you with communication products and services through a company committed to customer service, superb technical capabilities and continued adaptability to emerging technologies.
Why do clients choose to partner with Opus?
OUTSTANDING CUSTOMER
EXPERIENCE
It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.
COMMITTED
TO HIGH
STANDARDS
Our world class expertise is delivered by our internal teams and best of breed tech partners.
FULLY TAILORED
STRATEGIC
SOLUTIONS
We are technology agnostic and only deliver a business outcome driven approach.
CONSISTENT
SERVICE LEVEL PROMISE
We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.
Read our live client feedback
Our fully integrated service offering
We work with the following partners
We partner at the highest levels with a select number of service providers. This means our engineers are certified to the highest standards and we have the specialist knowledge required, to support customers during the design, delivery, and ongoing support of their technology services.
Are you ready to discuss your
requirements with a specialist?
Reigate Office
London Court
39 London Road
Reigate
Surrey
RH2 9AQ
London Office
60 Cannon Street
London
EC4N 6NP
Hitchin Office
2nd Floor Regal Chambers
49-51 Bancroft
Hitchin
Hertfordshire
SG5 1LL