Hospitality Sector
Communications

Effectively manage the customer experience, improve operational efficiency and maximise investment protection

Market Sectors

Industry

Good communication is undoubtedly a priority for every successful hotel and restaurant. We provide flexible, scalable and secure communications, optimised to meet the needs of the hospitality industry, from small economy through to some of the worlds most famous and luxurious hotels and restaurants.

Solution

Opus provides IT and telephony solutions that enhance the customer experience ensuring pleasant dining or a memorable stay. We make sure you effectively manage the customer experience, improve operational efficiency, maximise investment protection whilst addressing brand standards and compliance.

Benefits


  • Enhance first impressions with company branded IP display phones and cordless handsets on front desks to eliminate unsightly cabling and provide privacy for private conversations.


  • Identify special customers by tagging VIPs, conference guests and honeymooners so staff can greet the customer enhancing that personal touch.

  • Play recorded announcements as part of a wake up call and manage guest privacy at all times using ‘call block’ and ‘do not disturb’. Also allow guests to browse the internet on the handset interface to find local attractions.

  • Keep staff connected by using wireless telephones whilst text messaging can be used to manage alerts including pre fire alarms, door alarms and VIP arrival.


  • Connect multiple locations to act as a single telephone solution e.g. one reservation department for the entire hotel or restaurant chain.

  • Gain full integration with front of house software to achieve more accurate guest billing to further improve the customer experience.

How we can help

Opus specialises in IT and communication solutions for hotels and restaurants and focus on improving customer service whilst increasing productivity and minimising costs.

We understand that the hospitality industry is under intense pressure to improve customer loyalty and increase revenue per available room and table. As such, we offer communication solutions that have many embedded hospitality features to ensure your customers enjoy the best possible service.

Get in touch!

Contact Opus to book a telephone system demo for your hotel or restaurant and see the features and applications that will change the efficiency of your business forever.

Call us on 0800 316 7566 or email info@opustech.co.uk and we’ll get back to you.