Fast and efficient communication is essential in the legal sector especially as you have customers who are dependent on receiving factual and correct information quickly, wherever they may be.
Not only is the legal sector challenged by demands to enhance client responsiveness but to provide a more personalised service, with the added pressure to reduce fees in an ever-increasing price conscious market.
Opus provides IT and IP telephony solutions to enable lawyers to stay connected to clients and colleagues, and when required be part of a global team working from a location that is most suitable for the employee and the client.
We provide you with a competitive edge through mobility, collaboration and business continuity solutions, which can enhance client services, streamline business processes and lower the total cost of ownership.
Provide a wide variety of telephone handsets including SIP, IP-DECT or incorporating a smartphone twinned with a desk phone. This means staff will never be out of touch with clients and can be contacted on one number regardless of location.
Enjoy free calls between sites and free calls to and from staff mobiles to ensure you are more cost effective with your lines and calls.
Manage customer complaints with call recording, which provides staff with the effective training to resolve disputes. Your business will also benefit from a full auditable record of public interactions with evidence of call recordings to prevent possible litigation.
Provide hot-desking, which allows staff to nominate any desktop to be their own, at a disaster recovery facility, an alternative office or even at home, with the option to extend this capability to any directory number
Provide a single interface for call control and application administration across a large-scale network using web-based management, ensuring the technology is mapped to your business requirements.
Ensure distributed teams work together more effectively through presence and availability. By creating skill groups, subject matter experts can be located to assist with client enquiries instantly.
How we can help
Opus specialises in IP communications for law firms and focus on enhancing client responsiveness, increasing employee productivity, promoting employee attraction and retention whilst effectively managing and containing costs.
We are recognised as a leader in helping law firms migrate to and deploy unified communications. We implement solutions that provide hot desk facilities across any location in the world, with collaboration tools to enable employees to work from any office and collaborate in virtual teams with both their colleagues and clients
Opus enables access to multiple sites and systems from a single interface lowering business costs and increasing staff productivity. In addition, our solutions can be deployed as a Virtual Appliance within a VMware environment to simplify support, reduce complexity and improve availability.
Get in touch!
Contact Opus to book a telephone system demo and see the features and applications that will certainly change the efficiency of your business forever.
Call us on 0800 316 7566 or send an email and we’ll get back to you.