Simplifying Communications, Simplifying Support & Saving Money
Nottingham Community Housing Association (NCHA) is one of the largest locally-based housing groups in the East Midlands. It manages over 9,500 homes and houses more than 20,000 tenants across the East Midlands in Nottinghamshire, Derbyshire, Lincolnshire, Leicestershire, Northamptonshire and Rutland.
Employing over 1,100 members of staff and with an annual turnover of £84 million NCHA works in partnership with 26 local authorities to build new affordable homes that meet local needs and provide over 1,000,000 hours of care each year for the most vulnerable people in society.
Previous Support Issues
With different contact centres for property, services and housing and 70 satellite offices, reliable communications are essential for internal communications and to engage with tenants and suppliers.
Previous communication providers had provided a less than timely support service and it was the responsibility of NCHA’s ICT and Corporate Services Manager, Andrew Ginns and Head of Technology Services James Atkins to find an alternative technology provider.
Having worked with one of our account managers in a previous role, the NCHA team were introduced to Opus, who were not only able to offer a superior service but were able to offer better value for money when it came to maintaining and supporting the NCHA Mitel communications.
Proactive Account Management
Commenting on the account management from Opus Andrew went on to say that its Opus account manager always listens to the Association’s needs, keeps them informed of the latest product updates and the complimentary technologies available to the NCHA, presenting them to the wider team at NCHA. This helps the NCHA make informed decisions about the roadmap for their communications.
Andrew finished up by saying they are very happy with the service they are receiving from Opus and anticipated a mutually beneficial future together.
Partnering with Opus
The Opus solution design team carried out system health checks across the NCHA estate, reviewing existing programming and making recommendations as to how productivity could be improved.
Asked about the service they had received from Opus Andrew Ginns said, “Opus are always very responsive. On one occasion we had a power supply failure on one of our Mitel controllers but as soon as this was escalated to Opus, we had an engineer turn up quickly on site and a courier delivered the replacement part. We were up and running again in no time”