MiContact Centre is designed to maximise the efficiency of all contact centres
Part of our range of Mitel Services, Mitel MiContact Centre is a portfolio of applications designed to maximise the efficiency of all contact centres. Whether you have a small contact centre with a few customer service agents or a large multi-site centre in need of multimedia capabilities, our Mitel Contact Centre solutions meet the requirements of businesses of all sizes.
MiContact Centre applications equips contact centre agents with a unique set of tools to handle customer inquiries quickly and efficiently while at the same time empowering supervisors to improve business processes.
Because Every Contact Matters
Enhance the customer experience from the moment calls, texts, messages and chats reach you, all the way through to call resolution, with help from the experienced Mitel team at Opus.
Omni-Channel Contact Centre Solutions
In today’s technology-driven world of smartphones, tablets and WiFi, consumers have become increasingly mobile, relying on digital communications such as email, text messaging, Web chat, and social media in order to interact with your business.
Customers have come to expect the convenience of choosing the method of contact that makes the most sense for them at any given time – and providing a consistent, positive experience across all channels has evolved from a unique, “nice to have” capability to a necessity.
Benefits of Mitel MiContact Centre
Improve your call handling statistics by gaining access to reports to monitor and manage staff performance
Ensure your remote staff are working and can access colleagues across multiple sites
A reliable solution for any type of contact centre
MiContact Centre Enterprise
Designed for the MiVoice Business platform the Mitel MiContact Centre Enterprise seamlessly scales to address the needs of contact centres for small, single sites to distributed, multisite and virtual contact centres. It is a robust, resilient and highly available solution with highly customised interactive voice response (IVR), and easily customised integrations for customer relationship management (CRM).
Mitel MiContact Centre Business is designed for contact centres with up to 50 agents. It combines robust Mitel IP communications platforms, ACD software and a modular suite of feature-rich, web-based applications designed to measure and manage contact centre performance. This value-packed, out-of-the-box solution offers you the most frequently used applications from Mitel’s MiContact Centre Enterprise Edition.
MiContact Centre Office
The MiContact Centre Office Edition, is an entry-level solution for contact centres or workgroups with up to 100 agents. MiContact Centre Office Edition enables you to efficiently monitor, manage, and route calls, with real-time business intelligence, including call performance and agent activity reporting, and also delivers agent productivity tools, including screen pop and Personal Information Manager (PIM) integration.
Why do clients choose to partner with Opus?
It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.
We are technology agnostic and only deliver a business outcome driven approach.
SERVICE LEVEL PROMISE
We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.
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Our fully integrated service offering
All encompassing private and cloud unified comms solutions.
Fully managed, cloud based omni-channel contact centre solutions.
Complete business mobile solutions inc. device management and call recording.
Market leading outsourced IT, Microsoft and cyber security solutions.
Connectivity solutions including internet, SD WAN, MPLS, voice & connectivity.
Document management systems and managed print services.