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Ofcom Changes to call charges

Ofcom made changes to provide more clarity on how much it costs to call Non Geographic Numbers.

The Ofcom changes came into effect on 1st July 2015 and affect any organisation that uses 084x, 087x, 09 or 118 services.

Calls to 080 and 116 numbers will be free from both landline and mobile phones. As mobile operators are no longer able to charge their customers for calling 0800 numbers, we expect the cost of receiving calls on 0800 numbers to increase accordingly.

The cost of calling 084x, 087x, 09 and 118 numbers will be split into two clear parts:

1) An ACCESS CHARGE, charged at 12ppm from a landline and 30ppm from a mobile: This part of the call charge will be set by the phone company that the person/business calling you uses to make outbound calls and is a per minute charge.

2) A SERVICE CHARGE: This is the remaining part of the call charge which is set by the Network Range Holder on a per minute basis depending upon the Non Geographic number type you are using.

From the summer of 2015 you are required to advertise the cost of calling your non-geographic number in accordance with the regulations set out by Ofcom, PhonePayPlus and the Advertising Standards Agency. This should take the form, “Calls cost XX pence per minute plus your telephone company’s access charge.”

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