Helping to reduce communications costs for non profit organisations

The vision for Charities and Non-Profit organisations is to reduce costs, drive the best value in service delivery, enhance productivity and support volunteers and donors. Good communications can lead to modern services that are flexible to a range of individual needs.

Opus specialises in providing communication solutions for Third Sector organisations. We provide ethical and honest advice by firstly assessing staff productivity and quality of service. We then closely work with you to establish your requirements to provide a telephony solution that can further enhance your quality of service, reduce operational costs and increase staff productivity.

Opus helps charities and not-for-profit organisations balance reducing costs with increasing flexibility and productivity

We ensure collaboration and communication works within teams, across multiple locations and on the devices staff choose to use. We deliver effective inbound and outbound contact centre solutions to ensure seamless conversations with donors and benefactors.

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Benefits

Contact centre can be set-up and simply administered to better handle calls and provide intelligent information about expected wait times or position in queues. This ensures calls are answered more efficiently to help improve quality of service.
Manage telephone calls effectively through day/night service, call routing, auto attendant and recorded announcements to ensure incoming calls are always answered.
Provide fast and flexible communications via audio and video conferencing, e-mail or simple voice and text messaging, to ensure the right information is quickly passed between teams, functions, public sector bodies and citizens.

Improve response time in answering calls and stay informed with live call stats to understand how best to deal with peak call times with call management and reporting.
Manage complaints with call recording, which provides staff with the effective training to resolve disputes. Your business will also benefit from a full auditable record of public interactions with evidence of call recordings to prevent possible litigation.
Enable your business to get the most out of your current telephone system while adding new IP communications and applications with call control, designed to work with any manufacturer telephone systems.

Why do clients choose to partner with Opus?

OUTSTANDING CUSTOMER
EXPERIENCE

It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.

COMMITTED
TO HIGH
STANDARDS

Our world class expertise is delivered by our internal teams and best of breed tech partners.

FULLY TAILORED
STRATEGIC
SOLUTIONS

We are technology agnostic and only deliver a business outcome driven approach.

CONSISTENT
SERVICE LEVEL PROMISE

We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.

We work with the following partners

We partner at the highest levels with a select number of service providers. This means our engineers are certified to the highest standards and we have the specialist knowledge required, to support customers during the design, delivery, and ongoing support of their technology services.