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Legacy Protect keeps your business connected beyond the PSTN Switch-Off
The transition away from analogue lines is happening now, and Opus are here to ensure your business stays connected—now and in the future. Legacy Protect offers a cost-effective alternative to traditional analogue lines, safeguards business continuity, and helps mitigate Openreach’s recurring price increases on line rentals.
Legacy Protect safeguards your business lines and additional costs
As you may know, the Public Switched Telephone Network (PSTN) is being phased out, with full completion set for January 2027. Since September 2023, BT Openreach has enforced a nationwide stop-sell on legacy services, meaning new purchases or modifications of ISDN and PSTN-based services are no longer available.
Once the PSTN shutdown is complete, traditional phone lines, ISDN-based systems, and older broadband connections like ADSL and FTTC will become obsolete. That’s why it’s essential to act now and secure a future-ready solution.
Legacy protect is a flexible service without any migration costs
With Legacy Protect, you have the flexibility and time needed to explore your long-term digital transformation strategy while keeping your business running smoothly.
✔ No migration costs – your upgrade happens seamlessly.
✔ No contract changes – your terms remain the same.
✔ Minimal additional monthly fee – £7.99 a month per PSTN line will be added to your bill going forward. This will ensure your services remain active and fully supported.
Opus will be adding this service for impacted customers to ensure they are protected. The Legacy Protect monthly fee will be added to your Opus invoice. Customers wishing to opt out of Legacy Protect should email [email protected]
Gain full control over your PSTN transition
At Opus, we understand that many businesses are happy with their current setup and would prefer to make the switch on their own terms—rather than being forced by the PSTN switch off deadline.
Some of our customers worry that transitioning to full all-IP digital technology could be disruptive or time-consuming. Others are understandably cautious about the potential financial impact of upgrading their systems.
So, to safeguard our customers from Openreach’s withdrawal of Wholesale Line Rental services, we have automatically upgraded their legacy PSTN lines to our advanced service Legacy Protect.
Frequently Asked Questions - Legacy Protect
Legacy Protect puts you in control of your telephony and safeguards your services. It also means you are not bound by the Openreach stop sell and impending PSTN switch off, meaning your PSTN services will continue to function as they do today.
The PSTN switch off will affect traditional telephone lines, ISDN- based systems and older broadband connections such as ADSL and FTTC. The important thing to understand is that the switch off won’t just affect traditional telephone lines, but also the products and services which rely on these lines such as.
- Alarm systems
- EPOS
- lift systems
- CCTV
All of which may need upgrading, financial costs which Legacy Protect can help you avoid.
Legacy Protect will need to remain in place if you wish to avoid upgrading to an IP solution. We have listened to our customers who do not want to be bound by Openreach’s strict switch off and want the flexibility without the pressure of a cut-off date.
If you would like to discuss alternative options, please talk to our Customer Experience team today on 020 8545 8545
Our Support Teams are ready to help if required please call 020 8545 8545
Legacy Protect can only work on single analogue lines. If you still use analogue multi-line contact our Customer Engagement today on 0330 024 2200
There will be a change in how these are set up. Please email [email protected] if you require assistance.
Speak to our Customer Experience team today. We can plan this without the pressure of a Openreach cut-off date, ahead of the rush to upgrade before the deadlines and guide you through the options best for you and your business.
Yes, you can! Unlike Openreach services, from whom you can no longer purchase or modify services following the stop-sell in September. Our Customer Experience team will be happy to help with anything you need. You can contact them by calling us 020 8545 8545.
No, it doesn’t, your contract terms with Opus remain unchanged.
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