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SIP Trunk Call Manager

SIP Trunk Call Manager takes SIP beyond a connectivity service into a world of multi-feature applications, putting you in control.

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Take control of your inbound numbers

Gamma Platinum Partner

SIP Trunk Call Manager provides you with all the benefits of SIP Trunks together with a centralised inbound call management service with a host of features, accessed through an easy-to-use web portal and mobile app.

SIP Trunk Call Manager offers powerful business continuity as standard, giving you the ability to manage your entire number estate and all aspects of your inbound calls. It enables you to consolidate all your numbers onto a single platform, meaning that you’ll never miss a call.

Enhanced SIP Service

  • Gain full and direct control of your inbound numbers.
  • Tailored business continuity so you never miss a call.
  • A direct ISDN replacement – save up to 50% on line rental and up to 25% on calls.
  • 01, 02, 03 and 08 termination on subscribed SIP Trunks – no number translation.
  • One point of contact providing your SIP trunks and call management.
  • Easy management via an app and web portal.
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Geo or non-geo termination directly on the SIP endpoint

Terminate any 01, 02, 03 or 08 number and control via an intuitive online portal or app

Termination on number

Redirect inbound calls to achieve business continuity and flexible working

Time / day of week routing

Schedule call routing in advance according to business hours and call handling preferences

Divert on busy/out of office/no answer

Maximise call handling potential and provide an improved service to the caller

Snapshot Management Information Statistics (MIS)

View call handling performance at a glance and monitor inbound call handling efficiencies

Email alert on missed call

Ensure you are notified of any unanswered/engaged calls – ideal management tool for ensuring staff productivity and following up every sales lead

‘One Touch’ business continuity

Pre-build designated business continuity call plans for your Inbound number(s) with the ability to invoke/restore last active call plan instantly – immediate continuity in the event of office evacuations

Date routing

Set up date-specific routing in advance – e.g. Bank Holidays

Call whisper agent notifications

Popular applications include the provisioning of an announcement to be played to the call answering agent on call pick up which prompts them to answer the incoming call with an appropriate greeting, thus providing a professional and personal impression to the caller

Hunt Groups

Serial, random, prioritised or simultaneous hunt group enables calls to be answered by specific people or the most available person

Call Distribution

Serial, hunt group and percentage-based routing enables load balancing of calls across sites or teams of people

Call Queuing

Queue incoming calls on a destination number to assist with call handling during peak busy periods. End user configurable announcements, breakout and overflow options. Live queue stats enable effective queue management

Voicemail

Demonstrate excellent customer service by providing callers with an option to leave a message when unavailable to take their call. Customise voicemail messages to prompt users to leave details for a call back

Advanced statistics

Online access to comprehensive call statistics which enable informed business decisions. Advanced management information relating to call handling efficiencies; productivity, call patterns and caller behaviour. Data includes time to answer, call waiting time, call outcome and caller details

Push reports – advanced statistics via email

Provides recipients with full or summarised advanced statistics reports via email for daily, weekly or monthly periods

SIP Trunk Call Manager App

Provides quick access to key functionality and ability to view essential call stats whilst on the move and access to call plan routing changes via a handheld smartphone/device

How can we help?

Gamma are the UK’s leading provider of SIP. We are one of a handful of technology providers with Gamma Platinum Partner accreditation for both SIP Trunking and Gamma’s Horizon Hosted telephony service. We understand and match the right solution to your business needs and provide the most resilient solution for your organisation.

We also seamlessly manage the entire design, deployment and support process, so you can take advantage of all the benefits this service, whilst suffering minimal disruption.

Get in touch!

To find out how your business could benefit from Gamma’s SIP Trunk Call Manager service call 0800 316 7566 or send an email and we’ll get back to you.