PCI Compliant Credit Card Payment Solutions to keep your customers and agents safe
Comply with the Payment Card Industry Data Security Standard (PCI DSS).
If your agents take credit card payment information from customers, then all your systems must comply with the Payment Card Industry Data Security Standard (PCI DSS).
As the number of digital transactions grows every day, so does the amount of fraud. The risk of a data breach has never been greater, and the consequences of suffering one can be far reaching, resulting in monetary penalties and ultimately damage to brand reputation.
While compliance with the PCI DSS does not ensure protection against all data breaches, taking the steps outlined by the PCI DSS can greatly help to reduce the risk of a data breach and negate the potential for hefty non-compliance fines imposed by the major credit providers. Click here to find out more about PCI Compliance Guidelines.
The Payment Challenge
In the past contact centres relied on a variety of compensating controls such as call and screen recording, encrypted VoIP technology and a clean room environment as a shortcut for PCI compliance. However, these methods have proved to be unsatisfactory and to comply with the PCI DSS the aim should now be for contact centre agents to take card payments without handling or recording the actual card data itself.
Opus Payment Solutions
We understand the need to balance the requirement to record and evidence financial transactions against the conflicting requirement to not record or share the card holder’s financial information.
Work with a number of industry leading PCI Compliance partners such as Semafone, PCI Pal and Cirrus LinkPay+ we can provide advanced PCI DSS compliant solutions to ensure that your customers are protected, so that while all calls are recorded, no actual card information is recorded or stored within the business systems or by the agent.
Cirrus Link Pay+ Customer Journey
We offer the following secure payment solutions:
Our advanced PCI DSS solutions remove the need for customers to speak their card details to your agents at all. We ensure that card details are always masked within call-recordings – customers simply enter their payment details securely via their telephone keypad. Card data is never recorded or stored and is sent directly and securely to the card provider so no changes to your banking practises need to be made.
With the ever-growing demand for omni-channel payments, customers increasingly expect businesses to provide multiple payment and engagement options. Our IVR Payments solution empowers your customers to make payments 24/7 without speaking with an agent or accessing your website. Payments are handled within a secure cloud application and can be integrated with your IVR platform or completely outsourced to us.
Our digital payment solution provides a true omni-channel secure payment solution enabling your organisation to take payments across any digital channel. It enables your agents to provide secure payment options via digital engagement channels such as Webchat, Whatsapp, Social Media, Email and SMS.
Additionally, this functionality can integrate with our Agent Assist and IVR secure payment products, so your agents have access to take payments from customers through any channel. Our digital technology ensures these channels are descoped from the requirements of PCI DSS whilst retaining operational flexibility to engage in conversations with your customer in whatever way suits your business.
How can Opus help you?
As an independent contact centre solutions provider we can advise you on a range of PCI Compliant credit card payment solutions and help you choose the right solution for your customers and your organisation.
Call us now on 0800 316 7566 for help with your PCI Compliance.