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Call us: 0800 3167566
Call us: 0800 3167566
TOGETHER – COLLABORATE RANGE
Call recording for Microsoft Teams is essential for many industries. Companies from a wide range of industries have to comply with strict compliance requirements when it comes to recording, archiving and processing of customer data.
Recording Insights from Opus provides a legally compliant recording and analytics solution for its customers’ entire communications in Microsoft Teams, including chat, phone calls, and video conferences. The app has been fully integrated into Teams, and its analysis functions help evaluate recorded data and ensure full compliance with legal regulations through the security of Microsoft Azure Cognitive Services.
Recording Insights is a native Teams application which allows financial institutions, Contact Centres and other organisations who have compliance requirements to document sessions and archive recordings in compliance with respective legal regulations such as MiFID II, HIPAA, GDPR.
All recorded data is encrypted tenant-specifically and saved in Azure in freely selectable geographical regions. By offering the possibility to configure access rights on tenant level, the solution ensures that only respectively authorised users may access the data. The settings can be customized according to individual requirements. This enables companies to meet crucial regulations regarding compliance recording and data protection.
Opus has partnered with the worldwide leading software provider of omni-channel recording, quality management and analytics to be able to provide all enterprises that use Microsoft Teams with specialist recording needs, especially where compliance of some kind is required.
As an accredited Microsoft Solutions Partner, Opus are perfectly placed to help you achieve more from your Microsoft Teams technology investment as well as implementing Teams Phone Mobile.
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