Opus and Five9 officially announce their strategic partnership at the Five9 CX Summit EMEA held in Porto this week.

Opus and Five9 first started out their journey back in 2021, Five9 were looking to expand their UK network by partnering with a leading managed service provider who had a vast client base in both private and public sector.

This solid collaboration combines the customer-centric, consultative expertise of Opus and an innovative customer experience platform, from Five9. With the contact centre widely considered as the new front door to any organisation, together Opus as an official Five9 partner are now perfectly placed to advise businesses on their CX strategy and implement solutions to retain and attract new customers.

Five9 CX intelligent platform provides Opus with a ubiquitous contact centre solution, with in built Workforce Management, Interactive Voice Response (IVR), Omnichannel Capabilities, Analytics and Reporting and Intelligent Virtual Agents (IVA).

We are delighted to have agreed a long-term partnership with Five9

Five9’s platform is feature rich with many enterprise grade out of the box features that benefit our clients. The integration to CRM and the Intelligent Virtual Agents coupled with the impressive AI and Reporting features as well as Teams integration and the ability to bring your own SIP, makes it an all-encompassing customer experience driven solution. I’m really excited to watch our strategic partnership with Five9 continue to develop.”

Michael O'Donnell

Chief Commercial Officer

Why did Five9 choose to partner with Opus?

"There are so many synergies between our two organisations. Both have a huge focus on the cultures we wish to maintain, celebrating the employee and the innovation which comes from our people. Both place the customer at the centre of our objectives, to ensure they are first in our thoughts, when developing our approach and practices. Both have the awards and metrics which demonstrate our commitment to this, so along with our target of expansion internationally, a partnership between Five9 and Opus made perfect sense”