Increase agent productivity whilst enhancing the customer experience
Transform your customer engagement
With our 8×8 Virtual Contact Centre, you get everything you need in one place. Our solution suite combines not just world-class contact centre capabilities but also workforce optimisation, advanced business phone and collaboration services and unified communications.
Everything in One Place
The average contact centre has to manage multiple vendors. Using our 8×8 solution we offer a much simpler, more efficient alternative to patchwork solutions.
With the 8×8 Virtual Contact Centre, you get everything you need in one place. Our solution suite combines not just world-class contact centre capabilities, but also workforce optimisation, advanced business phone and collaboration services and unified communications.
Enhance agent performance, staffing efficiency and customer service while controlling costs, from the cloud.
With 8×8 Workforce Optimisation, you can easily ensure that your contact centre agents consistently deliver the high level of customer service that set you apart from your competitors, while boosting staff productivity and morale.
Put your phone system in the cloud
Mobile devices. Social media. Distributed workforces. Global interactions. Your world is moving way too fast for last-century’s phone technology. The cloud-based VoIP capabilities of 8×8 Virtual Office are ready for today’s business ready for anything.
Truly unified communications
With 8×8 and Opus, you really can have it all. We offer you world-class business phone services, collaboration and virtual meetings, plus enterprise ready contact centre solutions, in one secure, reliable Unified Communications Suite
Packed full of features
- Proactive Chat
- Web Callback
Reporting and Analytics
- Speech Analytics
- Historical Reporting
- Post-Call Survey
- Real-Time Monitoring
- Call Recording for Call Centres
- Customer Experience
- Personal Agent Connect
- Queued Callback
- Skills-based Routing
- Audio Production Store
- Expert Connect
- Quality Management
- Workforce Management
Our 8×8 Speech Analytics solution empower yours contact centre managers with actionable insights about their team’s performance to ensure optimal customer experiences.
Speech Analytics enables you to quickly identify calls that need attention, rather than trawling through random calls to find possible issues. It means you can quickly identify what’s working and what isn’t and provide constructive, timely feedback to your team with annotated transcripts of calls.
Boost morale and performance
Provide your agents with actionable feedback, by giving them specific examples of how they can improve. Boost agent knowledge and efficiency, and reduce frustration, by giving them timely, relevant feedback and providing “best of” calls to train other agents.
Get set up quickly
See an immediate return on your investment with out of the box operation. Enjoy Rapid time-to-value, avoiding high costs of installation and setup, regardless of company size
Take advantage of intuitive and easy customisation which enables every company to tailor the solution to their specific needs using prebuilt categories and topics minimise the need for professional services
Improve customer satisfaction
Respond quickly to your customers and close the loop on any unresolved concerns. Boost quality management by quickly homing in on exactly what you need to find. Quickly identify areas where agents need instruction, and work with them immediately to improve on CSAT scores.