Contact Centre as a Service (CCaaS) Solutions
Opus are the No 1 Cirrus partner in the UK. The Cirrus cloud contact centre provides you with a centralised contact centre, with state of the art analytics, good usability and a full omnichannel capability. The Cirrus CCaaS platform is high performance so there are no restrictions or limitations. You can fully define the customer experience, enabling your your call centre operate the way you want to work, select how calls are queued, select the routing and the self-service and virtual options available.
Deliver a seamless customer experience using a leading contact centre platform
The Cirrus CCaaS platform is a complete omnichannel contact centre solution which enables businesses to manage their customer interactions through up to 17 communication channels such as phone, email, chat, social media, and SMS.
Businesses can fully customise their customer experience, from call routing to personalised messaging and interactive voice response (IVR) menus. The platform is designed to be highly scalable, flexible and provides state-of-the-art analytics and reporting tools, as well as a range of self-service and virtual options.
Omnichannel contact centre features
Omnichannel capability which allows contact centre managers to provision a single team for all digital channels: email, chat, video chat, SMS, MMS, voice and social media. Artificial Intelligence (AI) can be blended with Omni to drive further efficiencies.
Take PCI Compliance out of scope with Smart Payment solution Link Pay+ which removes the problem of PCI security and provides a simple, secure one-click payment method for contact centre transactions.
Experience Full Flexibility from our connected technology stack with no extra software to install and no servers to provision. Access instant provisioning and almost limitless scalability… you just pay for the licences you use.
Our Cirrus solutions guarantee 99.999% uptime with a 60 second Recovery Time Objective SLA. Calls are load-balanced across 3 data centres (no single point of failure) and data is synchronised every 100ms.
Our Cloud Contact Centre Solutions are ISO27001 certified, has an ongoing GDPR compliance programme and holds Cyber Essentials and Cyber Essentials Plus.
Open APIs mean that our Cloud Contact Centre Solution can work with many 3rd party systems, allowing the client to fully realise a return on legacy systems.
What are the benefits of a CCaaS solution?
A Contact Centre as a Service (CCaaS) is a cloud-based solution that allows businesses to utilise a contact centre provider’s software. This model enables companies to purchase only the technology they need, which reduces internal IT support costs.
CCaaS offers scalability and is an ideal option for contact centres as operational needs change.
Why do clients choose to partner with Opus?
It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.
We are technology agnostic and only deliver a business outcome driven approach.
SERVICE LEVEL PROMISE
We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.
Delivering a world class customer experience
Accredited by the Institute of Customer Service Service Mark Certification, we pride ourselves on being a customer-driven and service-led technology provider, our 2% customer churn rate reflects this. Opus focus on delivering tailored technology with purpose and building long-term partnerships together with our clients.
Some of the organisations Opus work with
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Our fully integrated service offering
All encompassing private and cloud unified comms solutions.
Fully managed, cloud based omni-channel contact centre solutions.
Complete business mobile solutions inc. device management and call recording.
Market leading outsourced IT, Microsoft and cyber security solutions.
Connectivity solutions including internet, SD WAN, MPLS, voice & connectivity.
Document management systems and managed print services.
Frequently Asked Questions - Cirrus Contact Centre
The Cirrus CCaaS platform offers a comprehensive omnichannel contact centre solution that empowers businesses to oversee customer interactions across a wide spectrum of communication channels, encompassing up to 17 options like phone, email, chat, social media, and SMS.