Opus are the chosen managed service provider for managed IT support services
Proactively and strategically managing internal IT can be a daunting task for many organisations. Skilled and experienced IT Consultants are in high demand, and the cost of recruiting and retaining them proves a challenge for most businesses.
Opus are a specialist IT managed service provider who and have designed a range of scalable managed IT services enabling organisations to completely outsource their IT function or part outsource elements of it that would be inaccessible via their internal capability. We deliver our managed IT services via a contract for a fixed monthly fee and clients are then fully supported by our award winning service desk giving them access to a team of highly skilled, vendor trained specialist IT consultants around the clock.
Our IT consultants simplify complex IT problems to deliver maximum efficiency, security and productivity benefits
Our managed IT services address the disparity between an internal IT department’s capabilities and the constant need for advanced business IT support harnessing both extensive experience and best practice across all the market leading technologies such as: Microsoft, Mimecast, Cisco Meraki, and Altaro.
Our vendor certified IT team will take your IT infrastructure to the next level and show you the cost saving benefits of outsourcing your IT. They’ll ensure all your systems are up and running and that your entire IT infrastructure is proactively managed around the clock.
Managed IT services backed by outstanding performance metrics
Opus are the only managed service provider in the UK to have achieved the Service Mark accreditation from the Institute of Customer Service
The primary focus across our business is to deliver excellence when it comes to customer experience, which is why so many business switch their managed IT services to Opus.
We use industry leading systems and best of breed technology to provide you with advanced remote support and quick resolution times around the clock. Our Service Desk is efficient and we won’t keep you waiting in a call queue as we deal directly with our customer experience team and service desk within 1 min.
Our managed IT support services help elevate your business to the next level
Managing an IT estate to include both remote and hybrid workforces requires high levels of expertise.
As a leading managed service provider, we have designed a suite of managed IT services which include: outsourced IT support, IT consultancy Microsoft solution management, desktop as a service, cloud migration, advanced security, network infrastructure, identity and access management, backup and disaster recovery and dark web monitoring.
Why do customers choose Opus for Outsourced IT Support?
It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.
We are technology agnostic and only deliver a business outcome driven approach.
SERVICE LEVEL PROMISE
We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.
Managed IT support contracts provide a wealth of business benefits
With managed IT support, you only pay for the services you need, and you don’t have to worry about the cost of hiring and training IT staff. Additionally, managed IT support is fully scalable, meaning that it can grow with your business. So, as your business expands, your IT needs will grow too, and you can quickly upscale your managed IT support contracts to meet those needs.
Another benefit of outsourced IT support is proactive monitoring and maintenance. Our team will monitor your IT infrastructure 24/7, proactively identifying and resolving issues before they arise, helping to keep your business running smoothly without downtime.
Opus are the chosen managed service provider for 100's of organisations
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Our fully integrated service offering
All encompassing private and cloud unified comms solutions.
Fully managed, cloud based omni-channel contact centre solutions.
Complete business mobile solutions inc. device management and call recording.
Market leading outsourced IT, Microsoft and cyber security solutions.
Connectivity solutions including internet, SD WAN, MPLS, voice & connectivity.
Document management systems and managed print services.
Frequently Asked Questions - Managed IT Services
A managed service provider (MSP) is a third-party company that remotely manages IT support, IT infrastructure, communication, security and end-user systems. MSPs are hired on a retained contract to perform a defined set of day-to-day management services. These services can include, IT support, network and infrastructure management, voice, security and proactive monitoring.
Managed IT services enable businesses to gain high levels of expertise from a specialist managed service provider at a fraction of the cost of recruiting that level of expertise internally within their business. Response times are higher and the level of knowledge is combined across a large service desk of IT professionals.
Our managed IT Services are tailored to our customers needs. We provide some flexibility in the levels of cover offered and the hours of cover enabling a choice of business hours or 24/7 support. Monthly costs are dependant on several factors. Please get in touch to find out more.